FM in Healthcare
Facility Management in Healthcare: highly complex and highly stimulating.
Our research focal point “FM in Healthcare” focuses on stakeholder-centric management of non-medical support services in healthcare organisations.
Depending on the setting, we take part as a partner in a research project, as advisors in a service contract or we include students within student projects. Our procedures are holistic, interlinked and systematic with the goal to develop practice-oriented and applicable solutions.
DC4HC – Digital Competence for Healthcare: The goal of the Innosuisse project Digital Competence for Healthcare (DC4HC) is to develop a digital platform which supports Swiss healthcare organisations in their digital transformation.
Involvement in new ISO Healthcare Organisation Management Standard: We are involved in the development of a new ISO standard as an active member of ISO Technical Committee 304 “Healthcare Organisation Management”
Future Restauration 2030: This project seeks to determine how catering trends and changes can be implemented in an economical, ecological and social, goal-oriented and sustainable way and thus to anticipate possible alternatives and scenarios for years to come.
DIGINUT – Digitalisation in Catering: Within the scope of an Innovation Check, the benefit of the integration of the PLATIN technology in hospitals was demonstrated in the context of digitalisation by means of the triple-bottom-line-approach (holistic view: economical, ecological, social).
The digital transformation of non-medical services in healthcare organisations will play a crucial role in the years to come. The Hospitality & Service Management Competency Group researches this topic with a holistic and interdisciplinary approach all the way to specific impacts and measures for Facility Management. In a first step, the strategic need for action for digitalisation in healthcare organisations was examined. The resulting Innosuisse project Digital Competence for Healthcare (DC4HC), had the goal to develop a digital maturity model for the assessment of non-medical support processes.
The provision of food and beverages plays a major role in healthcare organisations. Our team addresses the topic in a number of ways, e.g. in the context of digitalisation of catering (project DIGINUT), in researching approaches to data-driven decision support in hospital gastronomy, by examining the vegetable preparation of the future, by dealing with Future Restauration 2030 or by developing mobile, on-the-spot breakfast catering.
The "Hotellerie Benchmark" comprises the areas of catering and cleaning; the survey and evaluation takes place on a yearly basis and currently includes almost 50 healthcare institutions of acute hospitals, rehab clinics, psychiatric clinics and asylums.
The graphical representation of interdependencies can help to reduce complexity and enhance manageability. The Bachelor thesis “To see interrelations – illustrations of interdependencies in patient-centred resource management in hospitals” approaches this topic in collaboration with the Zurich University of the Arts (ZHdK).
We are engaged in the development of project management and project-oriented procedures in healthcare organisations, e. g. in the context of the spm project management association's specialist group PM in Healthcare Organisations.
In order to illustrate complex interconnections of FM in HC in a clear manner, the Reference Model for Non-medical Support Services in Hospitals [RemoS] was developed in collaboration with four hospitals and three partners in industry. The model shows the connections between the result-oriented services in the Service Catalogue for Non-Medical Support Services in Hospitals [LekaS], the underlying processes [PromoS], the related key performance indicators (parameters) [KenkaS] and the corresponding software applications [ApplikaS]. The Reference Model is the basis for the Guideline to use SAP for Facility Management in Healthcare [LesapS] and the IT-supported Assessment, Simulation and Benchmarking Tool for Facility Management in Healthcare [ASBT-FM].
DIGINUT – Comprehensive Digitalisation of Patient Nutrition Uptake in Health Care
Data-driven decision support for intracranial aneurysms and hospital catering using Bayesian networks
Clinical decisions in medicine and management decisions in facility management are regularly made on the basis of little evidence or extrapolations and are also influenced by subjective and economic aspects. While data is generated exponentially in medicine due to increasing digitization, there is no framework for ...
Determining the strategic need for action in the digitalization of hospitals on a normative, strategic and operational level
Increasing cost pressure and the required competitiveness are forcing Swiss hospitals to optimize their non-medical processes, in particular regarding efficiency and productivity. Digitalization introduces new opportunities for transforming business processes that meet future health policy requirements and support ...
The players in the Swiss healthcare system are facing major challenges. Overall, they are experiencing a transformation of the care system in two ways: On the one hand, through a shift from a purely supply-oriented to a demand-oriented system, and on the other hand, through digitalisation and the associated ...
Data analysis as a basis for the development of a KPI system for non-medical support services in hospitals
Standardized Room Categories in Hospitals (RakaS)
AAL-solutions and AI becomes more and more of interest for care and senior living facilities. However, this often very small entities lack access to and the know-how of how to use and introduce these solutions. In addition, transitional care and with that the 'Hospital at Home' asks for new care logics with new ...
Digital Services as part of the non-medical support services in hospitals