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Public Networks and Service Delivery

We conduct research, offer study programs, and provide consulting services in the field of governance and organizational networks and are committed to the active transfer of knowledge into practice. Our mission is to provide innovative, science-based solutions to current challenges of collaboration and governance of governmental, administrative, and not-for-profit organizations, and our aim is to increase efficiency, effectiveness, and transparency in the planning and implementation of public policies.

Our Latest Activities

Performance Management in Albanian Municipalities

Our Center is working on a performance management model that reflects the performance of individual municipal functions in the municipal budget. In addition, we are looking at the Albanian kindergarten system to identify standards to be used in a separate governance model for Albanian municipalities.


Realizing the Vision for the Future of Basel-Landschaft as a Technological Center. Scientific support for the economic development of Baselland  - Technologie@BL         

The cantonal Department of Economic Affairs and Health (Volkswirtschafts- und Gesundheitsdirektion), represented by Economic Development Baselland and the cantonal Office of Industry, Commerce, and Labor (Amt für Industrie, Gewerbe und Arbeit), are promoting a participatory process involving entrepreneurs, administrators, and experts concerning the impact of technology on education, labor, law, and economic space. The Center of Public Management has been involved in this process by providing content and by summarizing it for the attention of the canton’s Government Council. In this context, the Center has implemented its model of smart government developed for this purpose.


SWOT Analysis of the Zurich Weinland Region

The Weinland region in the canton of Zurich is to be integrated into the new Regional Policy of Switzerland. The Center for Public Management is carrying out a preliminary SWOT analysis in order to harmonize all goals and projects effectively. The strategic priorities will be determined based on these findings.


Regulatory Impact Assessment, FINMA Circular

Based on the responsibility of banks and insurance companies to comply with FINMA regulations, the costs resulting from obligations to take action set out in FINMA circulars are evaluated. The focus is on those obligations which cause the greatest part of the burden. A quantitative and qualitative analysis will identify the cost drivers of the companies concerned and estimates the costs incurred. Based on the costs and benefits of the regulations, recommendations will be developed for the Swiss Federal Council on how to increase effectiveness and efficiency.

Our Research & Expertise

The Center for Public Networks and Service Delivery deals with decision-making concerning public responsibilities and their implementation by public-law, non-profit and for-profit organizations. The focus is on the management, control, and supervision of cooperation in the network involving different organizations for joint service provision. Participation by citizens and civil society is a key form of cooperation for the Center.

The Center for Public Networks and Service Delivery focuses on the following topics:

  • Organizational networks and their Control
  • Forms of cooperation (participative vs. hierarchical)
  • Intercommunal cooperation
  • Evaluations (effectiveness and efficiency of the services of various forms of cooperation
  • Regulatory impact assessment
  • Political Integration (planning across disciplines)
  • Monitoring and implementation of legislative processes
  • Governance of organizations
  • Innovations in the public sector and organizational development

Our References

Over the last three years, the Center has helped a large number of government organizations organize their services and forms of cooperation more effectively and efficiently. Examples of Projects:

  • Analysis of municipal services in Albania: Identification of good practices and solutions to improve service delivery for kindergartens, waste management, public illumination, and public transport.
  • Analysis of inter-municipal cooperation in the provision of services in Vorarlberg, Austria: Analysis of the current situation of inter-municipal cooperation in Vorarlberg and identification of suitable strategies for social planning (Regio in Walgau), financial management (StandMontafon) and IT (Am Kumma, two regions).
  • eUmzugZH, evaluation of project cooperation: Identification of success factors of cooperation, especially trust-building, network structure, and leadership.
  • Regulatory impact assessment of international arbitration in Switzerland: On behalf of the Federal Office of Justice, the Center has compiled a market analysis on the scope of the international arbitration arena in Switzerland and a regulatory impact assessment based on the intended partial revision of related legal provisions (Motion 12.3012).
  • SWOT analysis of the Zurich Weinland region: Analysis of the strengths and weaknesses of the Zurich Weinland region and development of suitable strategies for regional development.
  • Scientific support of the Department of Economic Affairs and Health of the canton of Basel-Landschaft with regard to the participatory development of a vision for the future of Basel-Landschaft as a technological center. The Center for Public Management has been involved in providing input and has, in particular, implemented its smart government model in a practical context.
  • Implementation of a scenario technique of smart government. Trend and network analysis of endogenous and exogenous factors influencing the development of smart government at a subnational level.

Through our research in these fields, we are able to develop innovative concepts and solutions in line with the latest state of knowledge.



For other projects, please click here.