Public Performance Management and Digital Transformation
The Center for Public Performance Management and Digital Transformation applies instruments to enable public or non-profit organisations to record the performance and effects of their activities and use them as a basis for decision-making.
Digital Change in Public Administration
The project deals with the implementation, evaluation, and analysis of expert interviews. In order to obtain the most comprehensive view possible, interviews will be conducted in equal parts with representatives of science, public administration, and the private sector. Based on these findings, recommendations for action will be developed for public administrations and private IT companies. In an interview (PDF 342,0 KB) with the Schweizer Gemeinde Alexander Mertes talks about the digital change in public administration.
Evaluation of the Swiss eID+
The canton of Schaffhausen has taken on a pioneering role in the digital transformation of public administration in Switzerland. KSD, the IT company of the canton and city of Schaffhausen, has commissioned the ZHAW Institute of Public Management to conduct a brief survey of the new electronic identity card, eID+.
Research & Expertise
Digital transformation poses new challenges for our society. Not only is it essential for private businesses to make use of digitalization options, it is also for public administrations, since the population expects the same services from both. Various hurdles make it difficult to switch to a "digital administration". On the one hand, such projects often face resistance regarding costs because they are initially associated with high investments, while the benefits achieved and any cost savings are only visible at a later stage. On the other hand, the coexistence of analogue and digital services poses a challenge to public administrations - after all, no one should be excluded from state services if they are unable to contact the administration digitally.
The center for Public Performance Management and Digital Transformation focuses on the following subject Areas:
- Technology acceptance
- Evaluation Research
- Usability testing
- Strategy development
Evaluations represent a systematic examination and assessment of various circumstances. In the public sector, policy evaluations are often carried out with the help of scientific methods to gain knowledge about the achievement of objectives of government programmes, instruments or measures. The overall objective of policy evaluations is therefore to assess how effective government intervention is in achieving its underlying objective.
Customer centricity in the public sector
Combining customer centricity and management is the goal of the project "Management instrument for libraries". For classic management, a large number of primarily output-oriented key figures are often collected. These provide important information, but are often not well usable for effective control. In contrast, customer-centered key performance indicators have a direct link to strategy - i.e. are relevant to management - and at the same time have a pronounced practical relevance. They are used where a directly noticeable added value can be created for the clientele and ultimately customer satisfaction and organizational performance can be increased.
Jointly with the Federal Statistical Office, the Institute of Public Management conducts an annual benchmarking exercise, currently involving 16 Swiss libraries. Key figures are evaluated for infrastructure, market penetration, acceptance of titles available, finances, and human resources. Benchmarking gives participants an overview of the strengths and weaknesses of their profile. The key figures form the basis for an analysis of the reasons for the differences in the key figures. In order to ensure comparability, each library is allocated to one of the following comparison groups: scientific libraries, libraries of universities of applied sciences, study and educational libraries, regional and city libraries, and branch libraries.
Evaluation of the reasons and background for the rejection of the project "Parc Adula"
In the context of the study on the Parc Adula project, the direct democratic acceptance of the project was compared to its rejection and evaluated with the help of quantitative and qualitative analyses in order to derive recommendations for future projects in Switzerland. The central aim of the study was to find out the motives that led to the acceptance or rejection of the Parc Adula project. By means of a survey among the population of the municipalities in which the project was subject to a vote; the perceptions, attitudes and potential determinants of acceptance or rejection of the directly affected population were quantitatively examined regarding the project Parc Adula. Parc Adula, reasons and backgrounds for refusal in the municipal votes (PDF 9,4 MB)
Security Surveys in Cities and Communes
Public safety is one of the fundamental needs of humanity and forms an essential criterion of the quality of life in cities and communes. In order to be able to assess the issue of security in a community, it is not enough to review the local crime figures: Just as important is the subjective sense of security experienced by inhabitants. Tried-and-tested questionnaires are sent to a sample of the population to enable us to collect data on the sense of security as perceived by inhabitants. The evaluations of these data yield clear interpretations and frequency distributions as well as in-depth analysis such as comparisons of the security perception among different age groups, according to gender, or in different districts. In addition, we also offer comparison studies of different cities/communes.
We have a broad national and international network of reliable and experienced partners in the field of public Performance management and digital transformation and development cooperation. In particular, we maintain strategic partnerships with:
- Chancellery (Canton of Zurich)
- City of Zurich
- City of Winterthur
- Konova AG
- KPMG Switzerland
Our current publications
Pleger, Lyn Ellen; Mertes, Alexander; Rey, Andrea; Brüesch, Caroline, (2020). Allowing users to pick and choose: A conjoint analysis of end-user preferences of public e-services. Government Information Quarterly: forthcoming. You can find this publication here.
Mertes, Alexander; Pleger, Lyn E.; Bossert, Pierina B.; Keller, Arianna; Schmidli, Fabienne H., (2020). Digitalisierungsfortschritt föderaler Einheiten : ein Vergleich der Ausgestaltungen kantonaler ePlattformen in der Schweiz. Jahrbuch der Schweizerischen Verwaltungswissenschaften. 11(1), S. 38-54. You can find this publication here.
Lyn Pleger, Alexander Mertes, Simone Dietrich (2019). Evaluation der wahrgenommenen Sicherheit der Einwohnerinnen und Einwohnern der Stadt Winterthur. Eine Studie des Instituts für Verwaltungs-Management. Zürcher Hochschule für Angewandte Wissenschaften: Winterthur. You can find this publication here (PDF 815,5 KB).
Mertes, Alexander; Pleger, Lyn E.; Trinkler, Gabriel, (2019). Beteiligung von Stakeholdern in der E-Health-Gesetzgebung : eine Schweizer Fallstudie zur Einbeziehung von Stakeholderpräferenzen. In: Pfannstiel, Mario A.; Da-Cruz, Patrick; Mehlich, Harald, Hrsg., Digitale Transformation von Dienstleistungen im Gesundheitswesen VI : Impulse für die Forschung. Wiesbaden: Springer. S. 183-201. You can find this publication here.
Stoll, Aline; Dietrich, Simone, (2019). Back to the roots and then go ahead : leadership competencies for digital transformation in public sector [Paper]. In: 4th PUBSIC Conference, Milan, Italy, 23-25 Januar 2019. You can find this publication here.
Mertes, Alexander; Pleger, Lyn Ellen; Brüesch, Caroline; Hochstrasser, Andrea, (2019). Bedarfserhebung Digitales Leistungsportfolio bei Zürcher Gemeinden: eine Studie des Instituts für Verwaltungs-Management der ZHAW Winterthur: ZHAW Zürcher Hochschule für Angewandte Wissenschaften. ISBN 978-3-03870-023-4. Verfügbar unter: You can find this publication here.
Pleger, Lyn Ellen; Mertes, Alexander; Guirguis, Katharina, 2019. Making public concerns feasible : an empirical study on citizen conception of data protection and data security. In: EGPA Conference 2019, Belfast, Ireland, 9-10 September 2019. You can find this publication here.