Digital Transformation in the Public Sector
Everyone is talking about digitalization - we are doing research on it. How can public administration use new information and communication technologies to create added value for the population and itself? Which digital services should public administrations offer in the future? How is digital change changing the way public organisations work? These are questions that we at the Institute for Public Management (IVM) are dealing with intensively. Within the framework of our research focus "Digital Administration", we want to work side by side with partners from science and practice to gain scientifically sound and practice-relevant insights into the digital transformation of the public sector and make these available to a broader public through scientific publications, teaching and continuing education.
CAS Digitale Verwaltung
In diesem CAS sollen die Teilnehmerinnen und Teilnehmer befähigt werden, die Besonderheiten, Anforderungen und Chancen von digitalen Transformationen im Umfeld des öffentlichen Sektors zu verstehen mit dem Ziel, selber einen substanziellen Beitrag zur Gestaltung von digitalen Transformationsprozessen in Verwaltungsorganisation leisten zu können (unter Berücksichtigung strategischer Vorgaben). Sie reflektieren die Erfüllung staatlicher Aufgaben unter Einbezug interaktiver Zusammenarbeit mit Gesellschaft und Wirtschaft und entwickeln neuartige zukunftsorientierte Geschäftsmodelle; sie gestalten Aufbau und Prozesse in Verwaltungen als dienstleistungsorientierte agile Organisationen und reflektieren die in einer digitalen Verwaltung notwendigen Veränderungen.
Projects
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Needs assessment: Digital service portfolio of Zurich’s municipalities
In order to assess the needs of the population regarding the digital services of Zurich's municipalities, an online survey will be conducted. For this purpose, the following topics will be examined: - Most common uses of digital services of the municipality - Perceived problems in the use of these services - ...
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Evaluation eID+
The canton of Schaffhausen offers their citizens the option, with immediate effect, to easily and swiftly access eServices of their canton through the means of a digital identity. As a pilot user you have the possibility to shape the digital future of your canton. Wishes and concerns of the users will be taken ...
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Evaluation of Stakeholder-Collaboration in Developing an eGovernmant Application
The project eUmzugCH is a national strategic project of the priority plan of eGovernment Switzerland. The aim of the project is the electronic notification and handling of removals. The canton of Zurich has played a pioneering role in the project. At the cantonal level, the electronic relocation has already been ...
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The digital revolution in public administration
The digital revolution in public administration The digitalisation of countless areas of life forges ahead, and public administration is not spared. In international comparisons, Switzerland boasts good prerequisites for being able to tackle this phenomenon. Infrastructure in general, as well as broadband internet ...
Publications
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Angerer, Alfred; Lienhard, Stefan; Meierhof, Laura,
2020.
ZHAW Zürcher Hochschule für Angewandte Wissenschaften.
Available from: https://doi.org/10.21256/zhaw-19921
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Angerer, Alfred; Russ, Christian; Ultsch, Sabine,
2019.
Digital Health - Revolution oder Evolution? : strategische Optionen im Gesundheitswesen.
Winterthur:
ZHAW Zürcher Hochschule für Angewandte Wissenschaften.
Available from: https://doi.org/10.21256/zhaw-18267
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Färber, Andri; Zigan, Nicole; Dolata, Mateusz; Stalder, Philipp; Koppitz, Andrea Luise; Schwabe, Gerhard,
2019.
In:
Proceedings of the 52nd Hawaii International Conference on System Sciences.
52nd Hawaii International Conference on System Sciences, Grand Wailea HI, USA, 8-11 January 2019.
HICSS.
pp. 4125-4134.
Available from: https://doi.org/10.21256/zhaw-3366
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Albicker, Daniel; Angerer, Alfred; Ehrlich, Thomas,
2018.
Schnittstellen aktiv mitgestalten.
Competence: H+ Hospital Forum.
2018(11), pp. 30-31.
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Angerer, Alfred; Schmidt, Robin; Moll, Clemens; Strunk, Lynn Eva; Brügger, Urs,
2017.
Digital Health : die Zukunft des Schweizer Gesundheitswesens.
Winterthur:
ZHAW Zürcher Hochschule für Angewandte Wissenschaften.
ISBN 978-3-03870-010-4.
Available from: https://doi.org/10.21256/zhaw-3455
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Mertes, Alexander; Liberatore, Florian,
2017.
.
In:
Pfannstiel, Mario A.; Da-Cruz, Patrick; Mehlich, Harald, eds.,
Digitale Transformation von Dienstleistungen im Gesundheitswesen I : Impulse für die Versorgung.
Wiesbaden:
Springer.
pp. 121-132.
Available from: https://doi.org/10.1007/978-3-658-12258-4