Digital Transformation in the Public Sector
Everyone is talking about digitalization - we are doing research on it. How can public administration use new information and communication technologies to create added value for the population and itself? Which digital services should public administrations offer in the future? How is digital change changing the way public organisations work? These are questions that we at the Institute for Public Management (IVM) are dealing with intensively. Within the framework of our research focus "Digital Administration", we want to work side by side with partners from science and practice to gain scientifically sound and practice-relevant insights into the digital transformation of the public sector and make these available to a broader public through scientific publications, teaching and continuing education.
CAS Digitale Verwaltung
In diesem CAS sollen die Teilnehmerinnen und Teilnehmer befähigt werden, die Besonderheiten, Anforderungen und Chancen von digitalen Transformationen im Umfeld des öffentlichen Sektors zu verstehen mit dem Ziel, selber einen substanziellen Beitrag zur Gestaltung von digitalen Transformationsprozessen in Verwaltungsorganisation leisten zu können (unter Berücksichtigung strategischer Vorgaben). Sie reflektieren die Erfüllung staatlicher Aufgaben unter Einbezug interaktiver Zusammenarbeit mit Gesellschaft und Wirtschaft und entwickeln neuartige zukunftsorientierte Geschäftsmodelle; sie gestalten Aufbau und Prozesse in Verwaltungen als dienstleistungsorientierte agile Organisationen und reflektieren die in einer digitalen Verwaltung notwendigen Veränderungen.
Projects
-
Analysis and synthesis of policies for the digital transformation of a Swiss canton
The relevant strategic frameworks were analyzed to ensure the coherent management of digital transformation across organizational and federal borders. Using the steering levels (principles, fields of action, priorities, objectives) as a starting point, the frameworks were compared, and commonalities and gaps ...
-
«Beyond Public Management» - E-participation based on collective intelligence
-
Co-development pf a participation platform, innovation network and living lab for the digital transformation of a canton / region
We support a canton in the development of an innovation network around the question of how technology can add value for the entire region. The project consists of three elements : 1. Digital and analogue participation platforms with stakeholders from business, administration, science and civil society 2. Developing ...
-
Smart Government
Development of a working paper / study on the factors influencing smart government. The following steps were carried out: Comprehensive literature analysis in scientific and practice-oriented Sources Definition and explanation of the term "Smart Government" a rough description of the relevant trends influencing ...
-
Needs assessment: Digital service portfolio of Zurich’s municipalities
In order to assess the needs of the population regarding the digital services of Zurich's municipalities, an online survey will be conducted. For this purpose, the following topics will be examined:- Most common uses of digital services of the municipality- Perceived problems in the use of these services- Evaluation ...
-
Evaluation eID+
The canton of Schaffhausen offers their citizens the option, with immediate effect, to easily and swiftly access eServices of their canton through the means of a digital identity. As a pilot user you have the possibility to shape the digital future of your canton. Wishes and concerns of the users will be taken ...
-
Evaluation of Stakeholder-Collaboration in Developing an eGovernmant Application
The project eUmzugCH is a national strategic project of the priority plan of eGovernment Switzerland. The aim of the project is the electronic notification and handling of removals. The canton of Zurich has played a pioneering role in the project. At the cantonal level, the electronic relocation has already been ...
-
The digital revolution in public administration
The digital revolution in public administration The digitalisation of countless areas of life forges ahead, and public administration is not spared. In international comparisons, Switzerland boasts good prerequisites for being able to tackle this phenomenon. Infrastructure in general, as well as broadband internet ...
-
Electronic health dossier
Our institute assisted the Federal Office of Public Health (BAG) in evaluating the ordinances on the Federal Law on the Electronic Patient Dossier (EPDG), especially with regard to creating the results report, which served as the basis for the revision of these ordinances. Furthermore, the institute also assisted ...
-
SIDAC2
The aim of the SIDAC2 project is an integrated system for the valuation and management of existing real estate. The SIDAC2 project team was made up of ZHAW researchers from the Institute for Facility Management (IFM), the Institute for Administration and Management (IVM) and the Institute for Applied ...
Publications
-
Kugler, Petra; Vogt, Helen; Meierhofer, Jürg; Dobler, Martin; Strittmatter, Marc; Treiterer, Manuel; Schick, Sophia,
2024.
Daten im B2B-Ökosystem teilen und nutzen : wie KMU Voraussetzungen schaffen und Hürden überwinden
.
In:
Digitale Plattformen und Ökosysteme im B2B-Bereich.
Wiesbaden:
Springer.
pp. 209-240.
Schwerpunkt Business Model Innovation.
Available from: https://doi.org/10.1007/978-3-658-43130-3_8
-
Menzi, Chantal; Frau, Daniela; Heimann, Michael,
2023.
Winterthur:
ZHAW Zürcher Hochschule für Angewandte Wissenschaften.
Available from: https://doi.org/10.21256/zhaw-29974
-
Meierhofer, Jürg; Kugler, Petra; Vogt, Helen; Dobler, Martin; Benedech, Rodolfo Andres; Strittmatter, Marc; Treiterer, Manuel,
2022.
In:
Bigdeli, Ali; Rapaccini, Mario; Saccani, Nicola; Adrodegari, Federico; Baines, Tim, eds.,
Achieving Net-Zero through Servitization.
Spring Servitization Conference (SSC), Florence, Italy, 9-10 May 2022.
Birmingham:
Aston University.
pp. 86-94.
Available from: https://doi.org/10.21256/zhaw-25047
-
Fischer, Damaris; Brändle, Fabio; Mertes, Alexander; Pleger, Lyn E.; Rhyner, Alexander; Wulf, Bettina,
2020.
Swiss Yearbook of Administrative Sciences.
11(1), pp. 129-144.
Available from: https://doi.org/10.5334/ssas.141
-
Pleger, Lyn E.; Mertes, Alexander; Rey, Andrea; Brüesch, Caroline,
2020.
Allowing users to pick and choose : a conjoint analysis of end-user preferences of public e-services.
Government Information Quarterly.
37(4), pp. 101473.
Available from: https://doi.org/10.1016/j.giq.2020.101473
-
Mertes, Alexander; Pleger, Lyn E.; Bossert, Pierina B.; Keller, Arianna; Schmidli, Fabienne H.,
2020.
Jahrbuch der Schweizerischen Verwaltungswissenschaften.
11(1), pp. 38-54.
Available from: https://doi.org/10.5334/ssas.132
-
Pleger, Lyn Ellen; Mertes, Alexander; Hochstrasser, Andrea; Brüesch, Caroline,
2019.
In:
4th PUBSIC Conference, Milan, Italy, 23-25 Januar 2019.
SDA Bocconi.
-
Stoll, Aline; Dietrich, Simone,
2019.
In:
4th PUBSIC Conference, Milan, Italy, 23-25 Januar 2019.
-
Mertes, Alexander; Pleger, Lyn Ellen; Brüesch, Caroline; Hochstrasser, Andrea,
2019.
Winterthur:
ZHAW Zürcher Hochschule für Angewandte Wissenschaften.
ISBN 978-3-03870-023-4.
Available from: https://doi.org/10.21256/zhaw-3387
-
Betzler, Diana; Leuschen, Lara; Rebitzer, Fabian A.,
2019.
In:
15th AIMAC International Conference on Arts and Cultural Management, Venice, Italy, 23-26 June 2019.
-
Betzler, Diana; Leuschen, Lara,
2019.
In:
19th EURAM Annual Conference, Lisbon, Portugal, 26-28 June 2019.
-
Arisov, Elisabeth; Becker, Johannes Gerd; Erny, Matthias; Zeier Röschmann, Angela,
2019.
Winterthur:
ZHAW Zürcher Hochschule für Angewandte Wissenschaften.
Available from: https://doi.org/10.21256/zhaw-3237
-
Betzler, Diana; Fluturime, Jusufi,
2019.
In:
15th International Conference on Arts and Cultural Management AIMAC, Venice, Italy, 23-26 June 2019.
-
Färber, Andri; Zigan, Nicole; Dolata, Mateusz; Stalder, Philipp; Koppitz, Andrea Luise; Schwabe, Gerhard,
2019.
In:
Proceedings of the 52nd Hawaii International Conference on System Sciences.
52nd Hawaii International Conference on System Sciences (HICSS), Grand Wailea HI, USA, 8-11 January 2019.
Honolulu:
University of Hawai'i at Manoa.
pp. 4125-4134.
Available from: https://doi.org/10.24251/HICSS.2019.500
-
2018.
Digital insurance brokers - old wine in new bottles? : how digital brokers create value.
Zeitschrift für die gesamte Versicherungswissenschaft.
107(3), pp. 273-291.
Available from: https://doi.org/10.1007/s12297-018-0413-6
-
Acker, Christine; Eller, Helene,
2018.
Zeitschrift für internationale Rechnungslegung.
2018(10), pp. 443-448.
Available from: https://beck-online.beck.de/Dokument?vpath=bibdata%2Fzeits%2Firz%2F2018%2Fcont%2Firz.2018.443.1.htm&pos=3
-
Lang, Achim; Brüesch, Caroline,
2018.
In:
XXII IRSPM Annual Conference, Edinburgh, Scotland, 11-13 April 2018.
Available from: http://programme.exordo.com/irspm2018/delegates/presentation/342/
-
Brüesch, Caroline; Mertes, Alexander; Stoll, Aline; Giger, Marc-André,
2018.
.
In:
Verwaltungsorganisationsrecht - Staatshaftungsrecht - öffentliches Dienstrecht : Jahrbuch 2017/2018.
Bern:
Stämpfli.
pp. 3-22.
-
Scheuner, Bojana,
2018.
Implikationen der Entsolidarisierung für das Geschäftsmodell der Versicherungsindustrie.
Winterthur:
ZHAW Zürcher Hochschule für Angewandte Wissenschaften.
Available from: https://doi.org/10.21256/zhaw-2284
-
Hefti, Jacques; Rawitzer, Heike; Beckenbauer, Angela,
2018.
Open Innovation : wie Unternehmen fit für die Zukunft werden.
Zeitschrift Führung + Organisation.
87(2), pp. 125-128.