Getting the best out of ISO 9001
Standards to support ISO 9001 have just been updated.
ISO 10014, Quality management systems – Managing an organization for quality results – Guidance for realizing financial and economic benefits, is aimed at top management. It takes a structured approach to achieving financial success using the quality management system and principles described in the ISO 9000 family of management system standards.
Use of the standard enables the monitoring and management of trends in key performance metrics in order to take actions that will help to enhance performance. It also proactively anticipates and manages risk, optimizes value and offers examples of a structured approach to business performance improvement.
Also recently updated, ISO 10013, Quality management systems – Guidance for documented information, provides guidelines to develop and maintain documented information to support an effective quality management system. It takes into account the specific needs of the organization, including the legal and regulatory framework, needs and expectations of interested parties, risks and opportunities, as well as the strategic direction of the organization when planning what documented information to maintain and retain.