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Intercultural Competence for Leaders


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At a glance


Certificate of attendance «Intercultural Competence for Leaders I»


on request


2 days


CHF 1'800.00


ZHAW, IAP Institute of Applied Psychology, Pfingstweidstrasse 96, 8005 Zürich  (Show on Google Maps)

Language of instruction:

German, English

Objectives and content

Target audience

  • Management Members (line managers, project managers, HR managers, senior managers and executives) who work in intercultural contexts such as global teams or projects within their own culture or abroad, currently or in the near future
  • Consultants and coaches 


  • Raising awareness of cultural differences in an international working environment
  • Creating understanding about cultural concepts, competencies and dimensions
  • Testing and applying strategies for communicating successfully and appropriately in intercultural and multicultural settings
  • Linking the findings with personal experiences as a leading manager

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Video Intercultural Competence for Leaders


Leading and managing teams and units in complex and multidimensional settings is a reality for many executives and project managers. This implies that communication and working strategies need to reflect the diverse cultural and professional backgrounds of employees, clients, stakeholders or peers appropriately.

Leadership does not end at the national border nor at the cultural barriers. Understanding one’s own cultural heritage and the context of the culture of our counterparts is vital in order to communicate in an appropriate, goal and resource oriented way.

This course is designed to allow leaders to understand and incorporate principles of different communication patterns. The personal intercultural competencies will be uncovered and various communication styles will be evaluated and practiced.

As the exchange of practical case studies and experiences between the participants is an essential element of this course, active participation and openness for reflection will be required of the participants.


This course provides short inputs about current research, combined with activities to reflect upon personal past experiences. It also provides room to experiment with alternative ways of handling intercultural incidents.

In addition to the classroom training, participants are asked to complete some tasks pre and post course:

  • Reading course materials
  • Handing in a short description of a critical incident they have experienced in an intercultural setting
  • Attending supportive team coaching in small groups on actual cultural challenges

Enquiries and contact


IAP Institute of Applied Psychology


Start Application deadline Registration link
on request