Dr. Michael Klaas

Personal profile

Management role

• Programme Director, MAS Digital Marketing + CAS Digital Marketing + CAS Digital Reputation Management
• Head of Research/Focus Area, Marketing AI Research Lab
• Head, Head of digital marketing

Position at the ZHAW

Head of digital marketing
Senior lecturer for marketing and digital marketing
Head of MAS Digital Marketing
Member of the Ethics Committee of the School of Management and Law

www.zhaw.ch/de/sml/institute-zentren/imm/ueber-uns/fachstellen/digital-marketing/

Professional development teaching

• CAS Digitale Transformation und Kommunikation
• CAS Industry 4.0 – from idea to implementation

Expertise and research interests

Digital marketing
Social Media
Marketing AI and Marketing-Automation
Chatbots
Service Design
Design Thinking
Customer Experience Management
Persona design

Educational background

2007-2010 Project and Research Director at the Institute for Information Systems (IWI) at the University of St. Gallen (HSG) with focus on CRM, Design Thinking and Customer Experience Management
1999-2002 PhD at the University of Duisburg-Essen in the field of information management on the topic: Derivation of influencing factors as a basis for the development of technology scenarios within the framework of the forecasting phase of technology management for the period 2005 - 2010
1994-1999 Diploma in Business Administration at the Bergakademie TU Freiberg, Germany (focus: Information Management, Business English and Controlling)

Professional milestones

- Head of New Media (5 years), Hilti Corporation Schaan, Liechtenstein
- Project and research manager (3 years), University of St. Gallen, Sankt Gallen, Switzerland
- SAP Senior Business Consultant (5 years), SAP AG, Walldorf, Germany
- Junior Strategy Consultant, ITMC GmbH, Essen, Germany

Membership of networks

Mini Track Chair at Hawaii International Conference on System Sciences (HICSS)

Projects

• Design Thinking Projects 2023 / Deputy project leader / Project completed
• Design Thinking Projects 2022 / Deputy project leader / Project completed
• Identifikation von Anwendungsfällen für synthetische Daten / Team member / Project completed
• Design Thinking Projects 2021 / Deputy project leader / Project completed
• Data-driven Marketing / Project leader / Project completed
• Design Thinking Projects 2020 / Deputy project leader / Project completed
• Design Thinking Projekte 2019 / Deputy project leader / Project completed
• Ad Fraud Detection Tools Plattform / Deputy project leader / Project completed

Publications

• Stallone, Valerio; Wetzels, Martin; Klaas, Michael,

  2021.

  Applications of blockchain technology in marketing : a systematic review of marketing technology companies.

  Blockchain : Research and Applications.

  2(3), pp. 100023.

  Available from: https://doi.org/10.1016/j.bcra.2021.100023

• Rozumowski, Anna; Schäfer, Wolfgang; Klaas, Michael,

  2020.

  Resistance to customer-driven business model innovations : an explorative customer experience study on voice assistant services of a Swiss tourism destination.

  Athens Journal of Tourism.

  7(4), pp. 191-208.

  Available from: https://doi.org/10.30958/ajt.7-4-1

• Seiler, Roger; Klaas, Michael; Hari, Jürg J.,

  2019.

  Künstliche Intelligenz im Marketing.

  Marketing Review St. Gallen.

  36(1), pp. 66-75.

• Rüeger, Brian; Hannich, Frank; Fuchs, Rainer; Müller, Steffen; Klaas, Michael; Suvada, Adrienne, eds.,

  2018.

  Emotionalisierung im digitalen Marketing : erfolgreiche Methoden für die Marketingpraxis.

  1. Auflage.

  Stuttgart:

  Schäffer-Poeschel.

  ISBN 978-3-7910-4313-5.

• Müller, Steffen; Fuchs, Rainer; Graf, Sandro; Klaas, Michael,

  2015.

  Jobprofile im Marketing.

  1. Auflage.

  Zürich:

  vdf Hochschulverlag.

  SML essentials ; 4.

  ISBN 978-3-7281-3701-2.

• Rüeger, Brian; Klaas, Michael; Müller, Steffen; Graf, Sandro,

  2022.

  Integration der Aufgaben

  .

  In:

  Rüeger, Brian; Merdzanovic, Adis; Wyss, Saskia, eds.,

  Marketingmanagement : Building and Running the Business : mit Marketing Unternehmen transformieren.

  Zürich:

  Versus.

  pp. 267-285.

• Klaas, Michael,

  2022.

  Management von Daten

  .

  In:

  Rüeger, Brian; Merdzanovic, Adis; Wyss, Saskia, eds.,

  Marketingmanagement : Building and Running the Business : mit Marketing Unternehmen transformieren.

  Zürich:

  Versus.

  pp. 229-243.

• Klaas, Michael,

  2022.

  Prozesse und Prozessautomatisierung im Marketing

  .

  In:

  Rüeger, Brian; Merdzanovic, Adis; Wyss, Saskia, eds.,

  Marketingmanagement : Building and Running the Business : mit Marketing Unternehmen transformieren.

  Zürich:

  Versus.

  pp. 255-266.

• Zumstein, Darius; Zelic, Andrea; Klaas, Michael,

  2021.

  Digital Analytics in der Praxis : Entwicklungen, Reifegrad und Anwendungen der Künstlichen Intelligenz

  .

  In:

  D'Onofrio, Sara; Meier, Andreas, eds.,

  Big Data Analytics : Grundlagen, Fallbeispiele und Nutzungspotenziale.

  Wiesbaden:

  Springer.

  pp. 49-72.

  Edition HMD.

  Available from: https://doi.org/10.1007/978-3-658-32236-6_3

• Klaas, Michael; Ackermann, Kurt Alexander; Fleiss, Jürgen,

  2019.

  Big Data im Marketing

  .

  In:

  Bergner, Sabine; Fleiss, Jürgen; Gutschelhofer, Alfred, eds.,

  Wandel gestalten : Beiträge der Managementforschung zu Herausforderungen der Unternehmensführung.

  Graz:

  Leykam.

  pp. 211-227.

  Styrian Spirit of Management ; 2.

• Klaas, Michael; Suvada, Adrienne,

  2018.

  Digitales Marketing

  .

  In:

  Rüeger, Brian; Hannich, Frank; Fuchs, Rainer; Müller, Steffen; Klaas, Michael; Suvada, Adrienne, eds.,

  Emotionalisierung im digitalen Marketing : erfolgreiche Methoden für die Marketingpraxis.

  Stuttgart:

  Schäffer-Poeschel.

  pp. 67-86.

• Klaas, Michael,

  2017.

  Was ist die digitale Transformation und digitales Marketing?

  .

  In:

  Lucco, Andreas; Rüeger, Brian; Fuchs, Rainer; Ergenzinger, Rudolf; Thommen, Jean-Paul, eds.,

  Marketing : Konzepte - Instrumente - Aufgaben.

  Zürich:

  Versus.

  pp. 154-170.

• Klaas, Michael,

  2015.

  Worüber entscheidet die Führung eines Unternehmens?

  .

  In:

  Lucco, Andreas; Rüeger, Brian; Ergenzinger, Rudolf; Thommen, Jean-Paul, eds.,

  Marketing : Konzepte - Instrumente - Aufgaben.

  Zürich:

  Versus.

  pp. 57-76.

• Beurer-Züllig, Bettina; Rozumowski, Anna; Klaas, Michael,

  2022.

  Let me entertain you : the influence of augmented reality on purchasing intention in e-commerce [paper].

  In:

  Proceedings of the 55th Hawaii International Conference on System Sciences.

  55th Hawaii International Conference on System Sciences (HICSS), Virtual, 3-7 January 2022.

  Honolulu:

  University of Hawai'i at Manoa.

  pp. 4933-4942.

  Proceedings of the 55th Hawaii International Conference on System Sciences.

  Available from: https://doi.org/10.24251/HICSS.2022.601

• Stallone, Valerio; Collenberg, Anja; Rüedlinger, Andreas; Wetzels, Martin; Klaas, Michael,

  2020.

  The application of blockchain technology in loyalty programs [paper].

  In:

  International Conference WWW/Internet (CIAWI 2020).

  19th International Conference WWW/Internet, Lisbon (Portugal), 18-20 November 2020.

  IADIS.

  pp. 9-16.

• Beurer-Züllig, Bettina; Klaas, Michael,

  2020.

  The social side of brick and mortar : the impact of brand-related user-generated content on different consumer typologies in food retailing [paper].

  In:

  Proceedings of the 53rd Hawaii International Conference on System Sciences.

  53rd Hawaii International Conference on System Sciences (HICSS), Maui, HI, USA, 7-10 January 2020.

  Honolulu:

  University of Hawai'i at Manoa.

  pp. 2579-2588.

  Available from: https://doi.org/10.24251/HICSS.2020.314

• Stallone, Valerio; Klaas, Michael,

  2019.

  The digital advertising ecosystem visualisation : literature review [paper].

  In:

  Kommers, Piet; Ravesteijn, Pascal; Ongena, Guido; Isaias, Pedro, eds.,

  17th International Conference e-Society Proceedings 2019.

  17th International Conference on e-Society 2019, Utrecht, Netherlands, 11-13 April 2019.

  IADIS.

  pp. 289-292.

• Rozumowski, Anna; Rellstab, Rolf; Klaas, Michael,

  2019.

  Human vs chatbot : who is perceived as more trustworthy? [paper].

  In:

  Chian-Son, Yu; Chien-kuo, Li; Ta-Wei, Hung, eds.,

  e-CASE & e-Tech 2019 Proceedings.

  e-CASE & e-Tech 2019, Fukuoka, Japan, 1-3 April 2019.

  Japan:

  Chulalongkorn University.

  pp. 45-57.

• Seiler, Roger; Klaas, Michael,

  2016.

  Augmented and virtual reality the new silver bullet of marketing? : an overview of applications with the AIDA model [paper].

  In:

  WEI International Academic Conference, Vienna, Austria, 17-19 April 2016.

  West East Institute.

  pp. 53-62.

  Available from: https://westeastinstitute.com/journals/wp-content/uploads/2017/06/Seiler_Klaas_2016_Augmented-and-virtual-reality-the-new-silver-bullet-of-marketing_FinalProceedings.pdf

• Bächler, Jesse; Suvada, Adrienne; Klaas, Michael; Bulatovic, Andjela; Wyss, Saskia,

  2020.

  Content Marketing-Studie 2020 : Einsatz und Verbreitung des Content Marketing in der Schweiz.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-20150

• Müller, Steffen; Klaas, Michael; Collenberg, Anja; Rozumowski, Anna; Lenggenhager, Vera Nina,

  2020.

  Marketing Analytics Studie : Einsatz von Marketing Analytics und Artificial Intelligence in Schweizer Unternehmen.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-20910

• Heierli, Reto; Furchheim, Pia; Hannich, Frank; Rüeger, Brian; Crowden, Catherine; Fuchs, Rainer; Suvada, Adrienne; Müller, Steffen; Klaas, Michael; Bächler, Jesse; Kotowski, Wolfgang; Barth, Linard; Stallone, Valerio; Dietrich, Dennis; Caleta, Marija,

  2019.

  Komplexität und Dynamik im Marketing : Swiss Marketing Leadership Studie 2019.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-18748

• Klaas, Michael; Suvada, Adrienne,

  2018.

  Digitales Marketing für Marketing- und Verkaufsverantwortliche : kompetenzorientiertes Wissen mit Praxisbeispielen, Repetitionsfragen und Antworten.

  1. Auflage.

  Zürich:

  Compendio.

  ISBN 978-3-7155-7492-9.

• Hannich, Frank; Fuchs, Rainer; Rüeger, Brian; Hüttermann, Marcel; Klaas, Michael; Müller, Steffen; Rauch, Martina; Bissig, Patrick; Kübler, David Lucien,

  2016.

  Swiss Marketing Leadership Studie 2016 : digitale Transformation im Marketing.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-3391

• Müller, Steffen; Klaas, Michael,

  2015.

  Social Media Manager : Markenbotschafter im Internet

  .

  In:

  Müller, Steffen, ed.,

  Jobprofile im Marketing.

  Zürich:

  vdf Hochschulverlag.

  pp. 59-67.

  SML essentials ; 4.

• Klaas, Michael; Beurer-Zuellig, Bettina,

  2020.

  Introduction to the minitrack on firm and user generated content in the digital economy : key players, management and impact.

  In:

  Proceedings of the 53rd Hawaii International Conference on System Sciences.

  53rd Hawaii International Conference on System Sciences (HICSS), Maui, HI, USA, 7-10 January 2020.

  Honolulu:

  University of Hawai'i at Manoa.

  Available from: https://doi.org/10.24251/HICSS.2020.505

• Rozumowski, Anna; Kotowski, Wolfgang; Klaas, Michael,

  2020.

  Voice search : a new customer experience for swiss tourism.

  In:

  16th Annual International Conference on Tourism, Athens, 8-11 June 2020.

Publications before appointment at the ZHAW

Artikel (wissenschaftliche Zeitschrift)

Zarnekow, Ruediger ; Brenner, Walter ; Klaas, Michael: Virtual Purchasing - Einsatz des Internet im Einkauf. In: ASU BJU News (2000), Nr. Nr. 10, S. 30-31.

Dissertation

Klaas, Michael: Ableitung von Einflussfaktoren als Grundlage für die Entwicklung von Technologieszenarien im Rahmen der Prognosephase des Technologiemanagements für den Zeitraum 2005 - 2010, UniSG, Thesis : Universität Duisburg Essen, 2003.

Konferenzpapier

Schindlholzer, Bernhard ; Gysi, Lukas ; Klaas, Michael ; Brenner, Walter: A Maturity Model for the Internationalization of Customer Care in the Automotive Industry. In: Proceesings of the European and Mediterranean Conference on Information Systems, 2009. - European and Mediterranean Conference on Information Systems.

Nguyen, HanhQuyen ; Klaas, Michael ; Köster, Friedrich ; Braendle, Markus ; Obermeier, Sebastian ; Brenner, Walter: Tool Support for achieving qualitative Security Assessments of Critical Infrastructures. In: International Conference on Security and Cryptography (SECRYPT). - SECRYPT. - Milan, Italy.

Köster, Friedrich ; Klaas, Michael ; Nguyen, HanhQuyen ; Braendle, Markus ; Obermeier, Sebastian ; Brenner, Walter ; Naedele, Martin: Information Security Assessments for Embedded Systems Development: An Evaluation of methods. In: 8th Annual Security Conference. - Las Vegas, NV, USA.

Köster, Friedrich ; Klaas, Michael ; Nguyen, HanhQuyen ; Braendle, Markus ; Naedele, Martin ; Brenner, Walter: ESSAM: A Method for Security Assessments by Embedded Systems Manufacturers. In: The 3rd International Workshop on Critical Information Infrastructures Security. - Frascati (Rome), Italy.

Köster, Friedrich ; Klaas, Michael ; Nguyen, HanhQuyen ; Braendle, Markus ; Obermeier, Sebastian ; Brenner, Walter: Collaboration in Security Assessments for Critical Infrastructures. In: The 4th CRIS Conference on Critical Infrastructure. - Linköping, Sweden.

Köster, Friedrich ; Klaas, Michael ; Nguyen, HanhQuyen ; Braendle, Markus ; Obermeier, Sebastian ; Brenner, Walter: Collaborative Security Assessments in Embedded Systems Development. In: International Conference on Security and Cryptography (SECRYPT). - SECRYPT. - Milan, Italy.

Other publications

Bücher

Klaas, Michael; Suvada, Adrienne: Digitales Marketing für Marketing- und Verkaufsverantwortliche - Kompetenzorientiertes Wissen mit Praxisbeispielen, Repetitionsfragen und Antworten, Compendio Bildungsmedien, 1. Auflage 2018

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