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Prof. Dr. Steffen Müller

Prof. Dr. Steffen Müller

Prof. Dr. Steffen Müller

ZHAW School of Management and Law
Centre of Behavioral Insights & Pricing
Theaterstrasse 17
8400 Winterthur

+41 (0) 58 934 79 24

Work at ZHAW

Management role

Head, Center for Behavioral Marketing

Position at the ZHAW

Senior Lecturer for Marketing

Professional development teaching

Education and Continuing education

Expertise and research interests

Online Reputation Management, Pricing, Customer Relationship Management (CRM), Net Promoter Score (NPS), Conjoint Measurement, Market Research

Professional milestones

Hilti AG, Schaan, Liechtenstein, Vice President Corporate Market Research
Siemens AG, Nürnberg, Germany, Senior Marketing Consultant
The Boston Consulting Group GmbH, München, Germany, Associate

Educational background

Dipl.-Kfm., 2001, University of Mannheim, Germany
Dr. rer. pol., 2005, University of Erlangen-Nürnberg, Germany

Membership of networks



Articles in scientific journal, peer-reviewed
Books and monographs, peer-reviewed
Book parts, peer-reviewed
Conference contributions, peer-reviewed
Other publications
Oral conference contributions and abstracts