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Dr. Nicole Gerber

Dr. Nicole Gerber

Dr. Nicole Gerber
ZHAW School of Life Sciences and Facility Management
Hospitality Management Competency Group
Reidbach
8820 Wädenswil

+41 (0) 58 934 53 91
nicole.gerber@zhaw.ch

Personal profile

Position at the ZHAW

Senior Research Associate / R&D Project Manager

www.zhaw.ch/ifm

Expertise and research interests

Hospital Organisation Management / Hospital Engineering
Non-medical Support Services in Hospitals and Healthcare Organisations
Project Management / PM in R&D / PM in Hospitals
Hospital IT / Information Systems in Hospitals
Conceptual (Reference)Modelling
Process Management
Key Performance Management Systems / Benchmarking
Service Management / Service Catalogues
Development and Application of (int.) norms
Corportate Business Development
Entrepreneurship
Business Economics
(Business) Information Systems
Lecturing / Leading Workshop
Coaching Scientific Writing
Third party financed applied R&D projects

Educational background

Liverpool John Moores University (LJMU): PhD
University of Applied Sciences St. Gallen (FHS): Master of Science in Business Administration (Corporate & Business Development)
Zurich University of Applied Sciences (ZHAW): MAS in Information Systems
Zurich University of Applied Sciences (ZHAW): Bachelor of Science in Business Administration (Entrepreneurship)
Zurich University of Teacher Education (PHZH): CAS in University Didactics
Certificate in Conflict Management & Business Mediation
ITIL® Foundation Certificate in IT Service Management

Professional milestones

Various projects among others in business process reengineering, reorganizations, IT consulting, events
Scientific associate at the Center for Didactics and Methodology of the ZHAW School of Management and Law
Independent entrepreneur (projektschrittmacherin.ch)
Board member

Membership of networks

Projects

Publications

Articles in scientific journal, peer-reviewed Conference contributions, peer-reviewed Other publications Oral conference contributions and abstracts

Other contributions

Gerber, N. (2019) Development of a Procedure Reference Model for the Alignment of Non‐medical Support Service Applications in Hospitals – A Framework for Ensuring the Correct Reporting and Configuration of Key Performance Indicators. Doctoral Thesis. Liverpool John Moores University. researchonline.ljmu.ac.uk/id/eprint/11589/
Interviewpartnerin in: Eberhard, S. (2019) Das Spital wird smart. Haustech - Magazin für vernetztes Bauen. Handelszeitung Beilage. 5/2019. S. 8-14. www.haustech-magazin.ch/artikel/das-spital-wird-smart/