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Dr. Nicole Gerber

Dr. Nicole Gerber

Dr. Nicole Gerber

ZHAW School of Life Sciences and Facility Management
Hospitality Management Competency Group
8820 Wädenswil

+41 (0) 58 934 53 91

Work at ZHAW

Position at the ZHAW

Lecturer, project leader, researcher, developer, coordinator, moderator, consultant

Professional development teaching

MAS Business Administration

Education and Continuing education

Expertise and research interests

Health organisation management
Non-medical services in health institutions
Project/Portfolio Management / PM in R&D / PM in Health Organisations
Third-party funded application-oriented R&D projects
Service management / service catalogues
Process management / process modelling
KPI systems / Benchmarking
Conceptual (reference) modelling
Development and application of (int.) standards
Business administration / business economics
Business Informatics / Information Systems
Lecturing / workshop leadership / moderation
Accompanying scientific work

Professional milestones

Mandate Manager Healthcare
Project leader and team member among others in business process reengineering, reorganizations, IT consulting, events
Scientific associate at the Center for Didactics and Methodology of the ZHAW School of Management and Law
Independent entrepreneur (
Board member

Educational background

Liverpool John Moores University (LJMU): PhD
University of Applied Sciences St. Gallen (FHS): Master of Science in Business Administration (Corporate & Business Development)
Zurich University of Applied Sciences (ZHAW): MAS in Information Systems
Zurich University of Applied Sciences (ZHAW): Bachelor of Science in Business Administration (Entrepreneurship)
Zurich University of Teacher Education (PHZH): CAS in University Didactics
Effective Moderation
Certificate in Conflict Management & Business Mediation
Hermes Foundation Certification
ITIL® Foundation Certificate in IT Service Management
Education/training Integrative Rhythm Pedagogy

Membership of networks



Articles in scientific journal, peer-reviewed
Conference contributions, peer-reviewed
Other publications
Oral conference contributions and abstracts

Other publications

Gerber, N. (2019) Development of a Procedure Reference Model for the Alignment of Non‐medical Support Service Applications in Hospitals – A Framework for Ensuring the Correct Reporting and Configuration of Key Performance Indicators. Doctoral Thesis. Liverpool John Moores University.
Interviewpartnerin in: Eberhard, S. (2019) Das Spital wird smart. Haustech - Magazin für vernetztes Bauen. Handelszeitung Beilage. 5/2019. S. 8-14.