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Dr. Nicole Gerber

Dr. Nicole Gerber

Dr. Nicole Gerber

ZHAW School of Life Sciences and Facility Management
Hospitality Management Competency Group
8820 Wädenswil

+41 (0) 58 934 53 91

Personal profile

Position at the ZHAW

Lecturer / R&D Project Manager

Professional development teaching

MAS Business Administration

Expertise and research interests

Hospital Organisation Management / Hospital Engineering
Non-medical Services in Hospitals and Healthcare Organisations
Project / Portfolio Management / PM in R&D / PM in Hospitals
Hospital IT / Information Systems in Hospitals
Conceptual (Reference) Modelling
Service Management / Service Catalogues
Process Management
Key Performance Management Systems / Benchmarking
Development and Application of (int.) norms
Business Economics
(Business) Information Systems
Lecturing / Leading Workshop
Coaching Scientific Writing
Third party financed applied R&D projects

Educational background

Liverpool John Moores University (LJMU): PhD
University of Applied Sciences St. Gallen (FHS): Master of Science in Business Administration (Corporate & Business Development)
Zurich University of Applied Sciences (ZHAW): MAS in Information Systems
Zurich University of Applied Sciences (ZHAW): Bachelor of Science in Business Administration (Entrepreneurship)
Zurich University of Teacher Education (PHZH): CAS in University Didactics
Effective Moderation
Certificate in Conflict Management & Business Mediation
Hermes Foundation Certification
ITIL® Foundation Certificate in IT Service Management
Education/training Integrative Rhythm Pedagogy

Professional milestones

Mandate Manager Healthcare
Project leader and team member among others in business process reengineering, reorganizations, IT consulting, events
Scientific associate at the Center for Didactics and Methodology of the ZHAW School of Management and Law
Independent entrepreneur (
Board member

Membership of networks



Articles in scientific journal, peer-reviewed
Conference contributions, peer-reviewed
Other publications
Oral conference contributions and abstracts

Other publications

Gerber, N. (2019) Development of a Procedure Reference Model for the Alignment of Non‐medical Support Service Applications in Hospitals – A Framework for Ensuring the Correct Reporting and Configuration of Key Performance Indicators. Doctoral Thesis. Liverpool John Moores University.
Interviewpartnerin in: Eberhard, S. (2019) Das Spital wird smart. Haustech - Magazin für vernetztes Bauen. Handelszeitung Beilage. 5/2019. S. 8-14.