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Determining the strategic need for action in the digitalization of hospitals on a normative, strategic and operational level

At a glance


Increasing cost pressure and the required competitiveness are forcing Swiss hospitals to optimize their non-medical processes, in particular regarding efficiency and productivity. Digitalization introduces new opportunities for transforming business processes that meet future health policy requirements and support vertical, horizontal, and lateral networking of health care players in the industry. Moreover, this transformation also has a strong impact on non-medical processes, or in some cases is seen as a key success factor. Various projects conducted by the Institute for Facility Management (IFM) have repeatedly shown that the strategic committees in health care institutions are often ambiguous to the actions that the non-medical support services need to be taking in this regard. Problem definition: There are - especially on the operational level - many fractional approaches in different areas and levels of the respective health care institutions. Cost-reducing automation and digitization measures are partly in place. However, there is no clear and visible strategy on how to tackle the phenomenon of digital transformation in a comprehensive way and as a clearly recognizable road map on the normative, strategic, and operational level. Aim of the project: The aim is to systematically and comprehensively determine in which non-medical processes in hospitals there is a need for action regarding digitalization and what benefits can be expected. In detail, the current state of digitalization in the Swiss health care system at a normative level and of the digital transformation at the strategic level is analyzed. In addition, an interdisciplinary network of partners for the subsequent project will be formed.