Procedure reference model
The Procedure Reference Model for the Alignment of Non‐medical Support Service Applications in Hospitals – A Framework for Ensuring the Correct Reporting and Configuration of Key Performance Indicators was developed in the context of a dissertation. The model is described in the “Documentation for Application”. The documentation, the input documents (Excel sheets) as well as the dissertation itself are freely available via the download links below.
Download Links
- Procedure Reference Model Documentation for Application (PDF 1.74 MB)
- Input document Excel1 Stakeholder checklist (XLSX 139 kB)
- Input document Excel2 Status list (XLSX 109 kB)
- Dissertation "Development of a Procedure Reference Model for the Alignment of Non‐medical Support Service Applications in Hospitals – A Framework for Ensuring the Correct Reporting and Configuration of Key Performance Indicators"
Further readings
- Reference Model for Non-medical Support Services in Hospitals (RemoS)
- Service Catalogue for Non-medical Services in Hospitals (LekaS)
- Working Paper «A Proposed Conceptual Basis for Mode 2 Business and Management Research and Development Projects Based on Design Science Research Principles» (PDF 3.46 MB)