Merkle, Thorsten; Han, Dai-In; Ossola, Paola; Swanger, Nancy; Wang, Lorna,

2025.

The business of ageing in hospitality[paper].

In:

APacCHRIE 2025 Conference, Chiang Mai, Thailand, 27-30 May 2025.

Merkle, Thorsten; Diez, Karin; Kramer, Iris; Ottenbacher, Michael,

2025.

Zipp & Scan : revolutionizing patient belongings management in same-day surgery – a pilot study from Switzerland[paper].

In:

APacCHRIE 2025 Conference, Chiang Mai, Thailand, 27-30 May 2025.

Merkle, Thorsten; Das, Sushanta; Seenivasan, Satheesh,

2025.

Passenger delight in liminal spaces : unveiling the dynamics of airport airside F&B[paper].

In:

APacCHRIE 2025 Conference, Chiang Mai, Thailand, 27-30 May 2025.

Sandamirskaya, Yulia; Gerber, Nicole,

2025.

Einsatz von Robotern : Entlastung oder Konkurrenz?.

In:

5. Schweizer Hotellerie-Symposium im Gesundheitswesen, Suhr, Schweiz, 14. Mai 2025.

Merkle, Thorsten; Seenivasan, Satheesh; Das, Sushanta,

2025.

Effect of street-pricing deregulation in U.S. airports on customer satisfaction.

ICHRIE Research Reports.

10(3), pp. 1.

Available from: https://doi.org/10.61701/957987.659

Merkle, Thorsten; Das, Sushanta; Weddig, Andrew,

2025.

The next evolution of CX delighters in an airport.

In:

Passenger Terminal Expo & Conference, Madrid, Spain, 8-10 April 2025.

Merkle, Thorsten,

2025.

The evolution of tourism, hospitality, and service management.

In:

Reference Module in Social Sciences.

Amsterdam:

Elsevier.

Available from: https://doi.org/https://doi.org/10.1016/B978-0-443-13701-3.00602-2

Ratten, Vanessa; Lux, Andrei; Merkle, Thorsten,

2025.

Tips from management editors : managing your academic reputation, post-publication promotion and building your network.

Journal of Management & Organization.

31(1), pp. 1-6.

Available from: https://doi.org/10.1017/jmo.2024.54

Merkle, Thorsten; Gerber, Nicole; Schneider Stingelin, Colette; Zigan, Nicole,

2025.

Technische Innovationen im Alters-und Pflegheim und der Umgang mit heterogenen Stakeholdern[poster].

In:

Spotlight FMplus, Zürich, Schweiz, 30.-31. Januar 2025.

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://doi.org/10.21256/zhaw-32203

Sandamirskaya, Yulia; Gerber, Nicole,

2025.

Robotikanwendungen für Pflegeheime.

Transfer.

2025(1), pp. 9.

Available from: https://doi.org/10.21256/zhaw-33344

Diez, Karin; Kramer, Iris; Merkle, Thorsten; Zigan, Nicole; et al.,

2025.

Zipp & Scan-Prozess am Kantonsspital Baden zur Optimierung des Effektenhandlings von Same-Day-Surgery-Patient:innen[poster].

In:

Spotlight FMplus, Zürich, Schweiz, 30.-31. Januar 2025.

Gerber, Nicole,

2024.

Digitaler Aufbruch in Heimen : interdepartementale Begleitung.

Transfer.

2024(2), pp. 8.

Available from: https://doi.org/10.21256/zhaw-32067

Gerber, Nicole,

2024.

Von dienenden Robotern, optimierten Events und Gastronomie-Nudges.

Clinicum.

2024(6), pp. 72-73.

Available from: https://doi.org/10.21256/zhaw-32042

Schmitter, Paul,

2024.

Digital transformation of facility management : a mixed methods study to develop a conceptual model to derive critical success factors for facility management in hospitals.

Liverpool:

Liverpool John Moores University, Liverpool Business School.

Available from: https://doi.org/10.24377/LJMU.t.00024652

Wang, Xuan Lorna; Han, Dai-In Danny; Merkle, Thorsten; Ossola, Paola; Swanger, Nancy; Xu, Tracy,

2024.

Silver Economy and Hospitality 4 Good.

In:

41st Annual European Council on Hotel, Restaurant, and Institutional Education (EuroCHRIE) Conference, Doha, Qatar, 4-7 November 2024.

Jeanfavre, Elsa; Merkle, Thorsten,

2024.

Nachhaltiges Management von Hotelinfrastrukturen : Untersuchung der Zieldivergenz zwischen Eigentümern und Betreibern.

Swiss Real Estate Journal.

(29), pp. 59-66.

Merkle, Thorsten,

2024.

Stellenwert Hotellerie.

In:

4. Schweizer Hotellerie-Symposium im Gesundheitswesen, Suhr, Schweiz, 22. Oktober 2024.

Diez, Karin; Bernegger, Heinz,

2024.

Zertifizierung von Gesundheitsbauten nach SGNI/DGNB.

In:

14. Fachkonferenz – Das Spital der Zukunft, Blezinger Healthcare, Bern, Schweiz, 10.-12. Oktober 2024.

Merkle, Thorsten; Han, Dai-In; Ossola, Paola; Swanger, Nancy; Wang, Lorna,

2024.

Creating an ICHRIE Special Interest Group (SIG) for the field of “Hospitality Management in Senior Living and Care”.

In:

International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Global Conference, Montreal, Canada, 24-26 July 2024.

Merkle, Thorsten; Pfenninger, Mirjam,

2024.

Using AI in business model development at Masters’ level – findings from a preliminary study in Switzerland[poster].

In:

International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Global Conference, Montreal, Canada, 24-26 July 2024.

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://doi.org/10.21256/zhaw-31181