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Fiona Gisler

Fiona Gisler

Fiona Gisler

ZHAW School of Social Work
Institute of Management and Social Policy
Pfingstweidstrasse 96
8005 Zürich

+41 (0) 58 934 81 69

Personal profile

Position at the ZHAW

Scientific collaboration/management of research and service projects; various independent external mandates as Coach/Supervisor/Organisational Consultant bso; Head of Continuing education courses on Management of Files and Reports and on Online Counseling; Head of Bachelor Seminar Crisis Intervention and Head of Research Workshop Final Theses

Expertise and research interests

My work includes advising, teaching and researching within the field of social work topics, with a particular focus on communication and relationship skills (even in the digital setting), crisis intervention, as well as on management of work processes, of files and reports, leadership, controlling, interprofessionality and transdisciplinarity. I use and combine methods of team development and organisational development as well as of qualitative and quantitative social science research. The design of workshops, development processes, coachings, supervisions and moderations is also part of my repertoire.

Educational background

2019 - 2022 MAS Change and Organizational Dynamics, FHNW
2020 - 2022 CAS Team Dynamics under Change - leading and consulting Groups
2020 Team Kanban Foundation - Team Kanban Practitioner, Kanban University
2020 CAS Change Processes in Organizations, FHNW
2019 - 2020 CAS Organisational Development - Compact Training, FHNW
2014 - 2016 Master of Science in Social Work, ZHAW
2011 Basic Course Practical Training Social Work, ZHAW
2010 Basic Course Palliative Care, WE’G Hochschule Gesundheit
2005 - 2008 Bachelor of Science in Social Work, ZHAW

Professional milestones

2016 - Research Associate (- 2017 Research Assistant): Institute of Management and Social Policy, School of Social Work, ZHAW
2014 - 2016 Assistant: Head of Continuing Education, School of Social Work, ZHAW
2011 - 2013 Deputy Head: Social Service, Waid City Hospital, Zurich
2008 - 2011 Social Service, Waid City Hospital, Zurich
2006 - 2007 Bicycle Garage, Social Facilities and Businesses, Zurich
2006 Social Service, Psychiatric Polyclinic, University Hospital, Zurich
2000 - 2008 Various Jobs as Assistant or in Gastronomy

Membership of networks



Articles in scientific journal, peer-reviewed
Other publications
Oral conference contributions and abstracts

Other publications

Gisler, Fiona, 2021. Dienstleistungen Sozialmanagement. Produktinfo Aktenführung und Berichtswesen. Zürich: ZHAW Zürcher Hochschule für Angewandte Wissenschaften. Verfügbar unter:

Spalding, Natalie; Gisler, Fiona; Güntert, Santino, 2021. Dienstleistungen Sozialmanagement. Produktinfo Online-Beratung und -Coaching. Zürich: ZHAW Zürcher Hochschule für Angewandte Wissenschaften. Verfügbar unter: