Gatziu Grivas, Stella; Hanne, Thomas; Imhof, Denis; Bugmann, Diego; Schmitter, Paul,

2024.

An intelligent platform-based tool for the development of digital transformation strategies[paper].

In:

International Conference on Industry Science and Computer Sciences Innovation (iSCSi), Lisbon, Portugal, 4-6 October 2023.

Elsevier.

pp. 344-353.

Available from: https://doi.org/10.1016/j.procs.2024.05.114

Merkle, Thorsten; Knaus, Dominik; Siegrist, Chantal,

2024.

Closing the service innovation gap in hospitality management : the case of a fast-food chain in Switzerland.

In:

Sigala, Marianna; Fang, Marcela; Yeark, Anastasia; Albrecht, Julia N.; Vorobjovas-Pinta, Oscar, eds.,

Case Based Research in Tourism, Travel, and Hospitality.

Singapore:

Springer.

pp. 179-192.

Available from: https://doi.org/10.1007/978-981-97-1891-7_10

Gerber, Nicole; Merkle, Thorsten,

2024.

Non-medical support services in healthcare organizations.

In:

Reference Module in Social Sciences.

Elsevier.

Available from: https://doi.org/10.1016/B978-0-443-13701-3.00245-0

Merkle, Thorsten; Plüss, Till,

2024.

Organisationsformen des Facility Management in Schweizer Akutspitälern.

Wädenswil:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://doi.org/10.21256/zhaw-29640

Merkle, Thorsten,

2024.

Overtourism.

In:

Reference Module in Social Sciences.

Elsevier.

Available from: https://doi.org/10.1016/b978-0-443-13701-3.00488-6

Merkle, Thorsten; Jeanfavre, Elsa; Gerber, Nicole; Braun, Lisa; Kornsteiner, Tania; Umbricht, Benedikt,

2023.

Implementation of service robots in Swiss hospitals and hotels : an investigation of the barriers to use[poster].

In:

40th Annual European Council on Hotel, Restaurant, and Institutional Education (EuroCHRIE) Conference, Vienna, Austria, 3-6 October 2023.

Winterthur:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://doi.org/10.21256/zhaw-28843

Müller, Noemi; Pericin Häfliger, Irina,

2023.

Entwicklung eines Leitfadens für die Beschaffung von Berufskleidung im Gesundheitswesen aus der Perspektive des Facility Managements (FM).

Hauswirtschaft und Wissenschaft.

Available from: https://doi.org/10.23782/HUW_04_2023

Gerber, Nicole; Merkle, Thorsten,

2023.

Individualisierte Verpflegung – ein Megatrend.

In:

8. Fachkonferenz – Das Pflegeheim der Zukunft, Blezinger Healthcare, Luzern, Schweiz, 22.-23. Juni 2023.

Schmitter, Paul; Gatziu Grivas, Stella,

2023.

Die Messung des digitalen Reifegrads.

Clinicum.

2023(3), pp. 58-59.

Available from: https://doi.org/10.21256/zhaw-28509

Gerber, Nicole; Merkle, Thorsten,

2023.

Improving residents’ wellbeing in senior citizen homes with more individualized food services[paper].

In:

IOP Conference Series: Earth and Environmental Science.

CIB W070 Conference on Facility Management and Maintenance, Trondheim, Norway, 8-11 May 2023.

IOP Publishing.

pp. 012016.

Available from: https://doi.org/10.1088/1755-1315/1176/1/012016

Schmitter, Paul; Kirecci, Ilyas; Gatziu Grivas, Stella; Hanne, Thomas; Beck, Chantal,

2023.

Transformation Compass für nicht-medizinische Supportprozesse (DE).

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://doi.org/10.21256/zhaw-27958

Merkle, Thorsten; Knaus, Dominik Lukas; Siegrist, Chantal,

2023.

An exploration of the service innovation gap in Swiss tourism.

In:

Ratten, Vanessa, ed.,

Entrepreneurship Business Debates.

Singapore:

Springer.

pp. 87-96.

Available from: https://doi.org/10.1007/978-981-99-1071-7_6

Merkle, Thorsten; Bratschi, Thomas,

2023.

Developing an innovative curriculum for a BSc hospitality program in Switzerland[paper].

In:

Annual International CHRIE Summer Conference, Phoenix, USA, 19-21 July 2023.

Schmitter, Paul; Ashworth, Simon,

2023.

Digitally transforming facility management in healthcare : a systematic review of key digital technologies and systems[paper].

In:

IOP Conference Series: Earth and Environmental Science.

CIB W070 Conference on Facility Management and Maintenance 2023, Trondheim, Norway, 8-11 May 2023.

IOP Publishing.

pp. 012012.

Available from: https://doi.org/10.1088/1755-1315/1176/1/012012

Gerber, Nicole; Merkle, Thorsten; Jeanfavre, Elsa,

2023.

Erhöhung des Wohlergehens von Bewohnenden in Alters- und Pflegeheimen durch Flexibilisierung der Verpflegungsleistungen mithilfe von Technologie : Schlussbericht der Vorstudie als Basis für weitere Forschungstätigkeiten.

Wädenswil:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://doi.org/10.21256/zhaw-26854

Hörburger, Norbert; Merkle, Thorsten,

2023.

The Impact of the COVID-19 pandemic on tourism in alpine areas of Switzerland.

In:

Ratten, Vanessa, ed.,

Heritage Entrepreneurship: Cultural and Creative Pursuits in Business Management.

Singapore:

Springer.

pp. 119-135.

Palgrave Studies in Global Entrepreneurship.

Available from: https://doi.org/10.1007/978-981-19-5149-7_6

Kirecci, Ilyas; Schmitter, Paul; Hanne, Thomas; Gachnang, Philipp; Gatziu Grivas, Stella,

2022.

Reifegradmodelle als Grundlage für den digitalen Veränderungsprozess im Facility Management in Healthcare : eine integrative Literaturrecherche[paper].

In:

15. Internationaler Facility Management Kongress, TU Wien, Österreich, 17.-18. November 2022.

Wien:

Technische Universität Wien.

pp. 9-26.

Available from: https://doi.org/10.34749/jfm.2022.4634

Gerber, Nicole,

2022.

Position paper on developing standardized modelling approaches for the management of healthcare organizations.

Journal of Healthcare Management Standards.

2(1), pp. 72.

Available from: https://doi.org/10.4018/JHMS.315772

Schmitter, Paul,

2022.

Flexibilität durch Digitale Transformation.

In:

12. Fachkonferenz – Das Spital der Zukunft, Blezinger Healthcare, Luzern, Schweiz, 20.-22. Oktober 2022.

Gerber, Nicole,

2022.

Zielorientiert und vernetzt : das ZHAW Digital Health Lab.

Clinicum.

2022(5), pp. 73-74.

Available from: https://doi.org/10.21256/zhaw-26127