Design of human-machine interactions in autonomous digital service ecosystems (socio-technical systems)
At a glance
- Project leader : Dr. Jürg Meierhofer
- Project status : completed
- Funding partner : Public sector (excl. federal government) (Kanton Zürich / Digitalisierungsinitiative DIZH)
- Contact person : Jürg Meierhofer
Description
The interaction of humans and machines is a central component of value creation in future socio-technical service ecosystems. In this project, methods for the design of these systems will be developed, which will play a central role in the digital society.
Further information
Publications
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Meierhofer, Jürg; Heitz, Christoph,
2023.
Journal of Creating Value.
9(2), pp. 245-258.
Available from: https://doi.org/10.1177/23949643231199002
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2022.
Wie produzierende KMU den Wert ihrer Daten erkennen können.
Topsoft-Fachmagazin.
22(1), pp. 10-11.
Available from: https://doi.org/10.21256/zhaw-24559
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Meierhofer, Jürg; Benedech, Rodolfo Andres; Schweiger, Lukas; Barbieri, Cosimo; Rapaccini, Mario,
2022.
Quantitative modelling of the value of data for manufacturing SMEs in smart service provision [paper].
In:
Le Dinh, Thắng; Drăgoicea, Monica, eds.,
International Conference on Exploring Service Science (IESS 2.2).
12th International Conference on Exploring Service Science, Geneva (virtual), 16-18 February 2022.
EDP Sciences.
pp. 04001.
ITM Web of Conferences ; 41.
Available from: https://doi.org/10.1051/itmconf/20224104001
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Meierhofer, Jürg; Benedech, Rodolfo Andres; Heitz, Christoph,
2022.
In:
Ceballos, Cristina, ed.,
Proceedings : 2022 9th Swiss Conference on Data Science (SDS).
9th Swiss Conference on Data Science (SDS), Lucerne, Switzerland, 22-23 June 2022.
IEEE.
pp. 33-39.
Available from: https://doi.org/10.1109/SDS54800.2022.00013
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Meierhofer, Jürg; Heitz, Christoph; Hannich, Frank,
2021.
Optimizing service value creation with smart, connected products [paper].
In:
Gummesson, Evert; Mele, Cristina; Polese, Francesco, eds.,
Proceedings of the 2021 Naples Forum on Service.
The 2021 Naples Forum on Service, a Service Lens on Changing Business and Society, Capri, Italy, 6-9 September 2021.
Available from: https://naplesforumonservice.com/wp-content/uploads/2021/09/meierhofer-heitz-hannich-optimizing-service-value-creation.pdf
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Meierhofer, Jürg; Heitz, Christoph,
2021.
Service customization : optimizing value creation and capture by designing the customer journey [paper].
In:
Proceedings of the 8th SDS.
8th Swiss Conference on Data Science, Lucerne, Switzerland, 9 June 2021.
IEEE.
pp. 32-38.
Available from: https://doi.org/10.1109/SDS51136.2021.00013