Dr. Jürg Meierhofer

Position at the ZHAW

Senior Lecturer Service Engineering
Coordinator ZHAW platform industry 4.0
Lead expert group in Swiss Alliance for Data-Intensive Service
Topic lead Innovation at the Schweizer Kundendienst Verband (on the board of the association)

https://www.zhaw.ch/engineering/industrie-4.0

Professional development teaching

• MAS Wirtschaftsingenieurwesen
• CAS Data Product Design
• CAS Industrie 4.0 – von der Idee zur Umsetzung

Expertise and research interests

- Smart services,
- Data product design, data service design, data-intensive services,
- Servitization, product service transformation, services and business models for Industry 4.0,
- Industry 4.0,
- Digital Twin,
- Service engineering, service design, service innovation, Service Science, Service Dominant Logic,
- Service optimization, Kaizen in service, lean service,
- Innovation and optimization of customer service,
- Optimization and innovation of business processes, CIP, lean production,
- Corporate innovation management, corporate idea management

Educational background

Dr. sc. techn. ETH, executive MBA (iimt)

Professional milestones

- La Mobilière, head of department "Innovation Projects", senior management consultant
- Swisscom, head of department, head of service champion program, lean management
- Bluewin AG, project lead mobile, consultant
- Swisscom Mobile, technical project lead mobile services
- ETH Zürich, research assistant in international projects (mobile communications)

Membership of networks

• Swiss Alliance for Data-Intensive Services
• Expert Group Smart Services
• Arbeitsgruppe Smart Data Industrie 2025
• Vorstand des Schweizer Kundendienst Verbandes
• IBH-Lab KMUdigital
• ETH Alumni
• iimt Alumni
• Researchgate

• Data Science für KMU (Data4KMU) / Project leader / 01.01.2018
• Studie "Perspektivenvielfalt" / Team member / 01.03.2017
• IBH-Lab KMUdigital / Project leader / 01.01.2017
• Koordination ZHAW Plattform Industrie 4.0 / Project leader / 01.01.2017
• Nutzenbasierter Digitalisierungsnavigator (DigiNav) / Project leader / 01.01.2017
• Complexity 4.0 / Project leader / 15.06.2016

• Meierhofer, Jürg; Kugler, Petra; Etschmann, Roman,

  2019.

  Challenges and approaches with data-driven services for SMEs : insights from a field study [paper].

  In:

  Spring servitization conference : delivering services growth in the digital era, Linköping, Sweden, 13 - 15 May 2019.

  Birmingham:

  Aston University.

  pp. 39-49.

• Meierhofer, Jürg; Stadelmann, Thilo; Cieliebak, Mark,

  2019.

  Data products

  .

  In:

  Braschler, Martin; Stadelmann, Thilo; Stockinger, Kurt, eds.,

  Applied Data Science.

  Cham:

  Springer.

  pp. 47-61.

  Available from: https://doi.org/10.1007/978-3-030-11821-1_4

• Meierhofer, Jürg; Lév, Jana,

  2019.

  Daten-basierter Service-Nutzen entlang der Customer Journey.

  Service today.

  2019(2),

  pp. 86-87.

  Available from: https://doi.org/10.21256/zhaw-3243

• Meierhofer, Jürg; West, Shaun,

  2019.

  Service value creation using a digital twin [paper].

  In:

  Naples Forum on Service, Service Dominant Logic, Network & Systems Theory and Service Science: Integrating Three Perspectives for a New Service Agenda, Ischia, 4-7 June 2019.

  Available from: http://www.naplesforumonservice.it/uploads/files/2018/Proceedings/NFS2019-Meierhofer-est.pdf

• Hollenstein, Lukas; Lichtensteiger, Lukas; Stadelmann, Thilo; Amirian, Mohammadreza; Budde, Lukas; Meierhofer, Jürg; Füchslin, Rudolf Marcel; Friedli, Thomas,

  2019.

  Unsupervised learning and simulation for complexity management in business operations

  .

  In:

  Braschler, Martin; Stadelmann, Thilo; Stockinger, Kurt, eds.,

  Applied data science : lessons learned for the data-driven business.

  Cham:

  Springer.

  pp. 313-331.

  Available from: https://doi.org/10.1007/978-3-030-11821-1_17

• Meierhofer, Jürg,

  2018.

  Herausforderungen, Chancen und Perspektiven mit Industrie 4.0.

  Aktuelle Technik - Die Schweizer Fachzeitschrift für Automatisierungstechnik.

  2018(12),

  pp. 20-21.

  Available from: https://aktuelletechnik.blverlag.ch/herausforderungen-chancen-und-perspektiven-mit-industrie-4-0/

• Meierhofer, Jürg,

  2018.

  Datenbasierte Service-Innovation.

  spot.on Marketing.

  Available from: http://www.spot-on-marketing.com/beitraege/daten-basierte-service-innovation/

• Meierhofer, Jürg; Heinatz, Gundula,

  2018.

  Wie sich die Dienstleistungswirtschaft durch Daten wandelt.

  Society Byte : Wissenschaftsmagazin des BFH-Zentrums Digital Society.

  2018(24. Juli).

  Available from: https://doi.org/10.21256/zhaw-3949

• Meierhofer, Jürg,

  2018.

  Challenges and approaches for product-service-transformation of SMEs.

  In:

  10th SERVSIG 2018, Opportunities for Services in a Challenging World, Paris, 14.-16. June 2018.

  pp. 102-106.

  Available from: https://www.ieseg.fr/wp-content/uploads/2018/02/SERVSIG-2018-Proceedings.pdf

• Meierhofer, Jürg,

  2018.

  Industrie 4.0 : Perspektiven durch neue Service-Modelle.

  topsoft Fachmagazin.

  18(1),

  pp. 18-19.

  Available from: https://issuu.com/topsoft/docs/tsm18-1

• Meierhofer, Jürg,

  2018.

  Data driven servitization for SMEs in manufacturing [paper].

  In:

  Spring Servitization Conference - Driving Competition through Servitization, Aston University, Birmingham, Mai 2018.

• Meierhofer, Jürg; Herrmann, Anne,

  2018.

  End-to-end methodological approach for the data-driven design of customer-centered digital services [paper].

  In:

  Satzger, Gerhard; Patrício, Lia; Zaki, Mohamed; Kühl, Niklas; Hottum, Peter, eds.,

  IESS 2018: Exploring Service Science.

  Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, September 19-21, 2018.

  Cham:

  Springer.

  pp. 208-218.

  Lecture notes in business information processing.

  Available from: https://doi.org/10.1007/978-3-030-00713-3_16

• Meierhofer, Jürg,

  2017.

  A design approach to service transformation in small firms [paper].

  In:

  Internationalisation through servitization : proceedings of the Spring Servitization Conference 2017.

  Spring Servitization Conference, Internationalisation through servitization, Lucerne, 15-17 May 2017.

  Birmingham:

  Aston Business School, Aston University.

  pp. 69-75.

• Meierhofer, Jürg; Meier, Kevin,

  2017.

  From data science to value creation [paper].

  In:

  Za, Stefano; Drăgoicea, Monica; Cavallari, Maurizio, eds.,

  Exploring Services Science : 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings.

  Cham:

  Springer.

  pp. 173-181.

  Lecture notes in business information processing ; 279.

  Available from: https://doi.org/10.1007/978-3-319-56925-3_14

• Meierhofer, Jürg,

  2017.

  Service value creation using data science [paper].

  In:

  Gumesson, Evert; Mele, Cristina; Polese, Francesco, eds.,

  Service Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda.

  The 5th Naples Forum on Service: Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda. Sorrento, Naples, 6-9 June 2017.

  Tricase:

  Youcanprint Self-Publishing.

  Available from: http://www.naplesforumonservice.it/uploads//files/Meierhofer.pdf

• Meierhofer, Jürg; Lév, Jana,

  2016.

  Innovationshelfer Mensch, Papier, Schere : Innovation // Um erfolgreich disruptive Innovation zu schaffen, muss zuerst der strategische Fokus und das Ziel der Digitalisierung definiert werden. Entscheidend ist die Frage: Womit schaffen wir den grössten Mehrwert für Unternehmen und Kunden?.

  Computerworld Schweiz.

  ,

  pp. 18-19.

• Meierhofer, Jürg; Steiner, Albert,

  2004.

  Quantitative assessment and capacity planning of business processes in the service sector [paper].

  In:

  Automation and logistics for manufacturing in Switzerland.

  IPLnet Workshop: Automation and logistics for manufacturing in Switzerland, Institut für Produktions- und Logistiksysteme, Murten, 7-8 September 2004.

  Brugg:

  IPLnet/Fachhochschule Nordwestschweiz.

• Meierhofer, Jürg; Heitz, Christoph; Steiner, Albert,

  2004.

  Simulation based case studies for management training in the fields of production and supply chain Management [paper].

  In:

  Automation and logistics for manufacturing in Switzerland.

  IPLnet Workshop: Automation and logistics for manufacturing in Switzerland, Institut für Produktions- und Logistiksysteme, Murten, 7–8 September 2004.

  Brugg:

  IPLnet/Fachhochschule Nordwestschweiz.

  Available from: https://doi.org/10.21256/zhaw-1884

• Steiner, Albert; Hosang, Jürg; Meierhofer, Jürg,

  2004.

  Vehicular traffic data analysis and its benefits to prevent traffic congestion [paper].

  In:

  Proceedings of the IPLnet 2004 Workshop.

  IPLnet 2004 Workshop, Murten, Switzerland, September 7-8, 2004.

  IPLnet.

Publications before appointment at the ZHAW

• U. P. Bernhard, J. Meierhofer, "Coded OFDM Transmission for High-Speed Wireless Access to ATM Networks", in Proc. of Wireless '96, Calgary, Canada, July 1996, pp. 102-115.
• J. Meierhofer, U. P. Bernhard, "Medium Access Control for Wireless Extensions of ATM Networks", in Proc. of IEEE Globecom '96, London, England, November 1996, pp. 29-33.
• J. Meierhofer, U. P. Bernhard, P. Balmelli, D. Bernasconi, "Priority Scheduling Algorithm for ATM Wireless Network Access", in Proc. of IEEE ICUPC '97, San Diego, USA, October 1997, pp. 289-294.
• J. Meierhofer, U. P. Bernhard, T. Hunziker, "Finite State Radio Channel Model for Indoor Wireless ATM Networks", in Proc. of IEEE ICT'98, Chalkidiki, Greece, June 1998, pp. 39-43.
• J. Meierhofer, "Data Link Control for Indoor Wireless ATM Networks", in Proc. of Wireless '98, Calgary, Canada, July 1998, pp. 517-525.
• J. Meierhofer, U. P. Bernhard, "Link Quality Control for Wireless ATM Networks", in Proc. of IEEE ICC'99, Vancouver, Canada, June 1999, pp. 1874-1879.
• J. Meierhofer, G. Fankhauser, "Error-Resilient, Tagged Video Stream Coding with Wireless Data Link Control", in Proc. of IEEE WPMC '99, Amsterdam, The Netherlands, September 1999, pp. 306-311.
• J. Meierhofer, “HYPERFLOW: An Efficient Error Control Protocol for Wireless Broadband Access Networks”, Wireless Personal Communications (WPC) 20 (2), pp. 189-203, February 2002.
• J. Meierhofer, “Fluid Flow Model and Queueing Analysis of an Error Control Scheme for Wireless Broadband Access Networks”, European Transactions on Telecommunications / AEI, 2003, pp. 269 ff.
• J. Meierhofer, A. Steiner, “Quantitative Assessment and Capacity Planning of Business Processes in the Service Sector”, Proceedings of the IPLnet 2004 Workshop, September 7-8, 2004, Murten, Switzerland, 2004.
• J. Meierhofer, C. Heitz, A. Steiner, “Simulation based case studies for management training in the fields of production and supply chain training”, Proceedings of the IPLnet 2004 Workshop, September 7-8, 2004, Murten, Switzerland, 2004.

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