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Dr. Jürg Meierhofer

Dr. Jürg Meierhofer

Dr. Jürg Meierhofer

ZHAW School of Engineering
Forschungsschwerpunkt Business Engineering and Operations Management
Technikumstrasse 81
8400 Winterthur

+41 (0) 58 934 40 52
juerg.meierhofer@zhaw.ch

Personal profile

Position at the ZHAW

Senior Lecturer Smart Service Engineering
Coordinator ZHAW platform industry 4.0
Lead expert group in data innovation alliance
Topic lead Innovation at the Schweizer Kundendienst Verband (on the board of the association)

www.zhaw.ch/de/engineering/institute-zentren/idp/forschungsthemen/data-driven-service-engineering/

Professional development teaching

Expertise and research interests

- smart service engineering / data-driven service design
- service operations and management
- quantitative service models and service simulation
- digital twin
- servitization of manufacturing, product service transformation, services and business models for industrie 4.0,
- industrie 4.0
- service science, Service-Dominant Logic,
- innovation and optimization of customer service

Educational background

Dr. sc. techn. ETH, executive MBA (iimt)

Professional milestones

- La Mobilière, head of department "Innovation Projects", senior management consultant
- Swisscom, head of department, head of service champion program, lean management
- Bluewin AG, project lead mobile, consultant
- Swisscom Mobile, technical project lead mobile services
- ETH Zürich, research assistant in international projects (mobile communications)

Membership of networks

Projects

Publications

Articles in scientific journal, peer-reviewed
Book parts, peer-reviewed
Conference contributions, peer-reviewed
Other publications
Oral conference contributions and abstracts

Publications before appointment at the ZHAW

• U. P. Bernhard, J. Meierhofer, "Coded OFDM Transmission for High-Speed Wireless Access to ATM Networks", in Proc. of Wireless '96, Calgary, Canada, July 1996, pp. 102-115.
• J. Meierhofer, U. P. Bernhard, "Medium Access Control for Wireless Extensions of ATM Networks", in Proc. of IEEE Globecom '96, London, England, November 1996, pp. 29-33.
• J. Meierhofer, U. P. Bernhard, P. Balmelli, D. Bernasconi, "Priority Scheduling Algorithm for ATM Wireless Network Access", in Proc. of IEEE ICUPC '97, San Diego, USA, October 1997, pp. 289-294.
• J. Meierhofer, U. P. Bernhard, T. Hunziker, "Finite State Radio Channel Model for Indoor Wireless ATM Networks", in Proc. of IEEE ICT'98, Chalkidiki, Greece, June 1998, pp. 39-43.
• J. Meierhofer, "Data Link Control for Indoor Wireless ATM Networks", in Proc. of Wireless '98, Calgary, Canada, July 1998, pp. 517-525.
• J. Meierhofer, U. P. Bernhard, "Link Quality Control for Wireless ATM Networks", in Proc. of IEEE ICC'99, Vancouver, Canada, June 1999, pp. 1874-1879.
• J. Meierhofer, G. Fankhauser, "Error-Resilient, Tagged Video Stream Coding with Wireless Data Link Control", in Proc. of IEEE WPMC '99, Amsterdam, The Netherlands, September 1999, pp. 306-311.
• J. Meierhofer, “HYPERFLOW: An Efficient Error Control Protocol for Wireless Broadband Access Networks”, Wireless Personal Communications (WPC) 20 (2), pp. 189-203, February 2002.
• J. Meierhofer, “Fluid Flow Model and Queueing Analysis of an Error Control Scheme for Wireless Broadband Access Networks”, European Transactions on Telecommunications / AEI, 2003, pp. 269 ff.
• J. Meierhofer, A. Steiner, “Quantitative Assessment and Capacity Planning of Business Processes in the Service Sector”, Proceedings of the IPLnet 2004 Workshop, September 7-8, 2004, Murten, Switzerland, 2004.
• J. Meierhofer, C. Heitz, A. Steiner, “Simulation based case studies for management training in the fields of production and supply chain training”, Proceedings of the IPLnet 2004 Workshop, September 7-8, 2004, Murten, Switzerland, 2004.

Other publications

- Studie: Grossunternehmen setzen auf Data Science – KMU zögern noch (https://www.zhaw.ch/de/engineering/ueber-uns/news/news/event-news/studie-grossunternehmen-setzen-auf-data-science-kmu-zoegern-noch/)
- Digitalisierung – Neue Erträge für KMU, Baubranche muss umdenken (SRF Eco):
www.srf.ch/play/tv/eco/video/digitalisierung&&