Dr. Jürg Meierhofer

Dr. Jürg Meierhofer
ZHAW
School of Engineering
Forschungsschwerpunkt Business Engineering and Operations Management
Rosenstrasse 3
8400 Winterthur
Personal profile
Position at the ZHAW
Senior Lecturer Smart Service Engineering
Coordinator ZHAW platform industry 4.0
Lead expert group in Swiss Alliance for Data-Intensive Service
Topic lead Innovation at the Schweizer Kundendienst Verband (on the board of the association)
Professional development teaching
- MAS Industrie 4.0
- MAS Wirtschaftsingenieurwesen
- CAS Industrie 4.0 – von der Idee zur Umsetzung
- CAS Smart Service Engineering (Data Product Design)
Expertise and research interests
- Smart services,
- Data product design, data service design, data-intensive services,
- Digital Twin,
- Servitization, product service transformation, services and business models for Industry 4.0,
- Industry 4.0,
- Service engineering, service design, service innovation, Service Science, Service Dominant Logic,
- Service optimization, Kaizen in service, lean service,
- Innovation and optimization of customer service,
- Optimization and innovation of business processes, CIP, lean production,
- Corporate innovation management, corporate idea management
Educational background
Dr. sc. techn. ETH, executive MBA (iimt)
Professional milestones
- La Mobilière, head of department "Innovation Projects", senior management consultant
- Swisscom, head of department, head of service champion program, lean management
- Bluewin AG, project lead mobile, consultant
- Swisscom Mobile, technical project lead mobile services
- ETH Zürich, research assistant in international projects (mobile communications)
Membership of networks
- data innovation alliance - Expert Group Smart Services
- Vorstand des Schweizer Kundendienst Verbandes
- Associate Member Digital Society Initiative University of Zurich
- IBH-Lab KMUdigital
- Arbeitsgruppe Smart Data Industrie 2025
- ETH Alumni
- iimt Alumni
- Researchgate
- ORCID
- ZHAW Plattform Industrie 4.0 (Coordinator)
Projects
- Design of human-machine interactions in autonomous digital service ecosystems (socio-technical systems) / Project leader / Project ongoing
- InnoEco / Project leader / Project ongoing
- DATA4Des – Teaching Data Product / Service Design / Project leader / Project completed
- Digital twin-based services to support decision making along the product lifecycle of capital equipment / Project leader / Project completed
- Data Science für KMU (Data4KMU) / Project leader / Project completed
- Studie "Perspektivenvielfalt" / Team member / Project completed
- IBH-Lab KMUdigital / Project leader / Project completed
- Koordination ZHAW Plattform Industrie 4.0 / Project leader / Project completed
- Nutzenbasierter Digitalisierungsnavigator (DigiNav) / Project leader / Project completed
- Complexity 4.0 / Project leader / Project completed
Publications
-
Meierhofer, Jürg; Stadelmann, Thilo ; Cieliebak, Mark ,
2019.
.
In:
Braschler, Martin; Stadelmann, Thilo; Stockinger, Kurt, eds. ,
Applied data science : lessons learned for the data-driven business.
Cham:
Springer.
pp. 47-61.
Available from : https://doi.org/10.1007/978-3-030-11821-1_4
-
Hollenstein, Lukas ; Lichtensteiger, Lukas ; Stadelmann, Thilo ; Amirian, Mohammadreza ; Budde, Lukas; Meierhofer, Jürg; Füchslin, Rudolf Marcel ; Friedli, Thomas,
2019.
Unsupervised learning and simulation for complexity management in business operations
.
In:
Braschler, Martin; Stadelmann, Thilo; Stockinger, Kurt, eds. ,
Applied data science : lessons learned for the data-driven business.
Cham:
Springer.
pp. 313-331.
Available from : https://doi.org/10.1007/978-3-030-11821-1_17
-
Meierhofer, Jürg; Dobler, Martin; Frick, Klaus; Schweiger, Lukas ,
2020.
Smart service patterns for small manufacturing enterprises [ paper ].
In:
Bigdeli, Ali; Baines, Tim, eds. ,
Proceedings of the Spring Servitization Conference : Advanced Services for Sustainability and Growth.
Spring Servitization Conference "Advanced Services for Sustainability and Growth", Online, 14-16 September 2020.
Birmingham:
Aston University.
pp. 88-95.
Available from : https://www.advancedservicesgroup.co.uk/ssc2020-proceedings
-
West, Shaun; Meierhofer, Jürg; Stoll, Oliver; Schweiger, Lukas ,
2020.
Value propositions enabled by digital twins in the context of servitization [ paper ].
In:
Bigdeli, Ali; Baines, Tim, eds. ,
Proceedings of the Spring Servitization Conference : Advanced Services for Sustainability and Growth.
Spring Servitization Conference "Advanced Services for Sustainability and Growth", Online, 14-16 September 2020.
Birmingham:
Aston University.
pp. 152-160.
Available from : https://www.advancedservicesgroup.co.uk/ssc2020-proceedings
-
Meierhofer, Jürg; West, Shaun,
2020.
Data-driven decision support by digital twins in manufacturing [ paper ].
In:
Proceedings of the 7th Swiss Conference on Data Science (SDS 2020).
2020 Swiss Conference on Data Science (SDS), Online, 26 June 2020.
IEEE.
pp. 53-54.
Available from : https://doi.org/10.1109/SDS49233.2020.00019
-
Meierhofer, Jürg; West, Shaun; Rapaccini, Mario; Barbieri, Cosimo,
2020.
The digital twin as a service enabler : from the service ecosystem to the simulation model [ paper ].
In:
Nóvoa, Henriqueta; Drăgoicea, Monica; Kühl, Niklas, eds. ,
IESS 2020 : Exploring Service Science.
10th International Conference on Exploring Service Science, Porto, Portugal, 5–7 February 2020.
Cham:
Springer.
pp. 347-359.
Lecture Notes in Business Information Processing ; 377.
Available from : https://doi.org/10.1007/978-3-030-38724-2_25
-
Schweiger, Lukas ; Barth, Linard ; Meierhofer, Jürg,
2020.
Data resources to create digital twins [ paper ].
In:
2020 7th Swiss Conference on Data Science (SDS 2020).
7th Swiss Conference on Data Science (SDS 2020), Zürich, 26 June 2020.
IEEE.
pp. 55-56.
Available from : https://doi.org/10.1109/SDS49233.2020.00020
-
Schweiger, Lukas ; Meierhofer, Jürg,
2019.
Data-driven servitization of SMEs : assessment of success factors based on a multiple case study [ paper ].
In:
Servitization 2019: 8th International Conference on Business Servitization (ICBS 2019), November 21-22, 2019 : book of abstracts.
8th International Conference on Business Servitization (ICBS), San Sebastian, Spain, November 21-22, 2019.
OmniaScience.
pp. 85-88.
-
West, Shaun; Barbieri, Cosimo; Rapaccini, Mario; Meierhofer, Jürg,
2019.
Are practitioners and literature aligned about digital twin? [ paper ].
In:
Kovács, Gyöngyi; Kuula, Markku, eds. ,
Operations adding value to society.
26th EurOMA Conference, Helsinki, Finland, 17-19 June 2019.
Helsinki:
Aalto University Business School.
pp. 2781-2790.
-
Meierhofer, Jürg; Kugler, Petra; Etschmann, Roman,
2019.
Challenges and approaches with data-driven services for SMEs : insights from a field study [ paper ].
In:
Proceedings of the Spring Servitization Conference : Delivering Services Growth in the Digital Era.
Spring Servitization Conference «Delivering Services Growth in the Digital Era», Linköping, Sweden, 13-15 May 2019.
Birmingham:
Aston University.
pp. 39-49.
-
Meierhofer, Jürg; West, Shaun,
2019.
Service value creation using a digital twin [ paper ].
In:
Naples Forum on Service, Service Dominant Logic, Network & Systems Theory and Service Science: Integrating Three Perspectives for a New Service Agenda, Ischia, Italy, 4-7 June 2019.
Available from : http://www.naplesforumonservice.it/uploads/files/2018/Proceedings/NFS2019-Meierhofer-est.pdf
-
Meierhofer, Jürg,
2018.
Data driven servitization for SMEs in manufacturing [ paper ].
In:
Proceedings of the Spring Servitization Conference : Driving Competition through Servitization.
Spring Servitization Conference «Driving Competition through Servitization», Birmingham, United Kingdom, 14-16 May 2018.
-
Meierhofer, Jürg; Herrmann, Anne,
2018.
End-to-end methodological approach for the data-driven design of customer-centered digital services [ paper ].
In:
Satzger, Gerhard; Patrício, Lia; Zaki, Mohamed; Kühl, Niklas; Hottum, Peter, eds. ,
IESS 2018: Exploring Service Science.
9th International Conference on Exploring Service Science (IESS 2018), Karlsruhe, Germany, 19-21 September 2018.
Cham:
Springer.
pp. 208-218.
Lecture notes in business information processing.
Available from : https://doi.org/10.1007/978-3-030-00713-3_16
-
Meierhofer, Jürg,
2017.
A design approach to service transformation in small firms [ paper ].
In:
Proceedings of the Spring Servitization Conference : Internationalisation through Servitization.
Spring Servitization Conference «Internationalisation through Servitization», Lucerne, 15-17 May 2017.
Birmingham:
Aston University.
pp. 69-75.
-
Meierhofer, Jürg; Meier, Kevin,
2017.
From data science to value creation [ paper ].
In:
Za, Stefano; Drăgoicea, Monica; Cavallari, Maurizio, eds. ,
Exploring Services Science : 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings.
8th International Conference (IESS 2017), Rome, Italy, 24-26 May 2017.
Cham:
Springer.
pp. 173-181.
Lecture notes in business information processing ; 279.
Available from : https://doi.org/10.1007/978-3-319-56925-3_14
-
Meierhofer, Jürg,
2017.
Service value creation using data science [ paper ].
In:
Gumesson, Evert; Mele, Cristina; Polese, Francesco, eds. ,
Service Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda.
The 5th Naples Forum on Service, Sorrento, Naples, 6-9 June 2017.
Tricase:
Youcanprint Self-Publishing.
Available from : http://www.naplesforumonservice.it/uploads//files/Meierhofer.pdf
-
Meierhofer, Jürg; Homberger, Pascal,
2020.
Digitale Service Innovation in Wertschöpfungsnetzwerken : Anwendung im Getränkemarkt .
Servicetoday.
2020(4),
pp. 78-79.
Available from : https://doi.org/10.21256/zhaw-20827
-
Meierhofer, Jürg,
2020.
Die Konvergenz von Digitalisierung und Servitisierung in der Industrie 4.0 .
Aktuelle Technik.
2020(8),
pp. 32.
Available from : https://doi.org/10.21256/zhaw-20432
-
Meierhofer, Jürg; Heitz, Christoph ,
2020.
Data-Driven Management zur Steigerung des Kundennutzens .
Netzwoche.
2020(07),
pp. 11.
Available from : https://www.netzwoche.ch/news/2020-04-22/data-driven-management-zur-steigerung-des-kundennutzens
-
Meierhofer, Jürg,
2020.
.
In:
Meierhofer, Jürg; Kugler, Petra, eds. ,
Data4KMU : Data Science für KMU leicht gemacht. Aktuelle Erkenntnisse und Lösungen.
ZHAW Zürcher Hochschule für Angewandte Wissenschaften, School of Engineering.
pp. 69-79.
Available from : http://bzi40.eu/informationen/publikationen/studien/382-abschlussbericht-data4kmu/file
-
Meierhofer, Jürg; Etschmann, Roman; Dobler, Martin,
2020.
Data Science veranschaulichen : Demonstrator
.
In:
Meierhofer, Jürg; Kugler, Petra, eds. ,
Data4KMU : Data Science für KMU leicht gemacht. Aktuelle Erkenntnisse und Lösungen.
ZHAW Zürcher Hochschule für Angewandte Wissenschaften, School of Engineering.
pp. 127-141.
Available from : http://bzi40.eu/informationen/publikationen/studien/382-abschlussbericht-data4kmu/file
-
Meierhofer, Jürg; Kugler, Petra, eds. ,
2020.
Data4KMU : Data Science für KMU leicht gemacht. Aktuelle Erkenntnisse und Lösungen .
ZHAW Zürcher Hochschule für Angewandte Wissenschaften, School of Engineering.
Available from : http://bzi40.eu/informationen/publikationen/studien/382-abschlussbericht-data4kmu
-
Meierhofer, Jürg,
2019.
Big Data und Machine Learning in Industrie 4.0 : Perspektiven für Service-Modelle .
KunststoffXtra.
9(12),
pp. 19-21.
Available from : https://issuu.com/sigwerbgmbh/docs/web_kx_12-2019/1?ff&showOtherPublicationsAsSuggestions=true&backgroundColorFullscreen=%23e8edf0
-
Meierhofer, Jürg; Heinatz Bürki, Gundula; Heitz, Christoph ,
2019.
Unternehmer Zeitung.
25(10),
pp. 20-23.
-
Heitz, Christoph ; Heinatz Bürki, Gundula; Meierhofer, Jürg,
2019.
Zusammen in die Zukunft : fit für Data Science .
KMU Rundschau.
2019(2),
pp. 34-35.
Available from : https://issuu.com/prestigemedia/docs/kmurundschau_2019_02
-
Meierhofer, Jürg; Lév, Jana,
2019.
Daten-basierter Service-Nutzen entlang der Customer Journey .
Service Today.
2019(2),
pp. 86-87.
Available from : https://doi.org/10.21256/zhaw-3243
-
Meierhofer, Jürg,
2019.
Service Transformation und Service Engineering (AP3)
.
In:
Thiel, Christian, ed. ,
Nutzenbasierter Digitalisierungsnavigator : wie KMU ihre Digitalisierungsstrategie selbst entwickeln können.
Konstanz:
IBH-Lab KMUdigital.
pp. 47-61.
-
Meierhofer, Jürg; Berliat, Roger,
2019.
Service Today.
33(4),
pp. 96-97.
Available from : https://doi.org/10.21256/zhaw-18545
-
Meierhofer, Jürg,
2018.
Herausforderungen, Chancen und Perspektiven mit Industrie 4.0 .
Aktuelle Technik.
2018(12),
pp. 20-21.
Available from : https://aktuelletechnik.blverlag.ch/herausforderungen-chancen-und-perspektiven-mit-industrie-4-0/
-
Meierhofer, Jürg,
2018.
Datenbasierte Service-Innovation .
Spot.on Marketing.
Available from : http://www.spot-on-marketing.com/beitraege/daten-basierte-service-innovation/
-
Meierhofer, Jürg; Heinatz, Gundula,
2018.
Wie sich die Dienstleistungswirtschaft durch Daten wandelt .
SocietyByte: Wissenschaftsmagazin des BFH-Zentrums Digital Society.
2018(24. Juli).
Available from : https://doi.org/10.21256/zhaw-3949
-
Meierhofer, Jürg,
2018.
Industrie 4.0 : Perspektiven durch neue Service-Modelle .
Topsoft-Magazin.
18(1),
pp. 18-19.
Available from : https://issuu.com/topsoft/docs/tsm18-1
-
Meierhofer, Jürg; Lév, Jana,
2016.
Computerworld.
,
pp. 18-19.
-
Meierhofer, Jürg; Steiner, Albert ,
2004.
Quantitative assessment and capacity planning of business processes in the service sector [ paper ].
In:
Automation and logistics for manufacturing in Switzerland.
IPLnet 2004 Workshop, Automation and logistics for manufacturing in Switzerland, Murten, 7-8 September 2004.
Brugg:
FHNW Fachhochschule Nordwestschweiz.
-
Meierhofer, Jürg; Heitz, Christoph ; Steiner, Albert ,
2004.
In:
Automation and logistics for manufacturing in Switzerland.
IPLnet 2004 Workshop, Automation and logistics for manufacturing in Switzerland, Murten, 7-8 September 2004.
Brugg:
FHNW Fachhochschule Nordwestschweiz.
Available from : https://doi.org/10.21256/zhaw-1884
-
Steiner, Albert ; Hosang, Jürg ; Meierhofer, Jürg,
2004.
Vehicular traffic data analysis and its benefits to prevent traffic congestion [ paper ].
In:
Proceedings of the IPLnet 2004 Workshop.
IPLnet 2004 Workshop, Automation and logistics for manufacturing in Switzerland, Murten, 7-8 September 2004.
IPLnet.
-
Meierhofer, Jürg,
2018.
Challenges and approaches for product-service-transformation of SMEs .
In:
Servsig Proceedings : Opportunities for Services in a Challenging World.
10th SERVSIG: «Opportunities for Services in a Challenging World», Paris, 14-16 June 2018.
pp. 102-106.
Available from : https://www.ieseg.fr/wp-content/uploads/2018/02/SERVSIG-2018-Proceedings.pdf
• U. P. Bernhard, J. Meierhofer, "Coded OFDM Transmission for High-Speed Wireless Access to ATM Networks", in Proc. of Wireless '96, Calgary, Canada, July 1996, pp. 102-115.
• J. Meierhofer, U. P. Bernhard, "Medium Access Control for Wireless Extensions of ATM Networks", in Proc. of IEEE Globecom '96, London, England, November 1996, pp. 29-33.
• J. Meierhofer, U. P. Bernhard, P. Balmelli, D. Bernasconi, "Priority Scheduling Algorithm for ATM Wireless Network Access", in Proc. of IEEE ICUPC '97, San Diego, USA, October 1997, pp. 289-294.
• J. Meierhofer, U. P. Bernhard, T. Hunziker, "Finite State Radio Channel Model for Indoor Wireless ATM Networks", in Proc. of IEEE ICT'98, Chalkidiki, Greece, June 1998, pp. 39-43.
• J. Meierhofer, "Data Link Control for Indoor Wireless ATM Networks", in Proc. of Wireless '98, Calgary, Canada, July 1998, pp. 517-525.
• J. Meierhofer, U. P. Bernhard, "Link Quality Control for Wireless ATM Networks", in Proc. of IEEE ICC'99, Vancouver, Canada, June 1999, pp. 1874-1879.
• J. Meierhofer, G. Fankhauser, "Error-Resilient, Tagged Video Stream Coding with Wireless Data Link Control", in Proc. of IEEE WPMC '99, Amsterdam, The Netherlands, September 1999, pp. 306-311.
• J. Meierhofer, “HYPERFLOW: An Efficient Error Control Protocol for Wireless Broadband Access Networks”, Wireless Personal Communications (WPC) 20 (2), pp. 189-203, February 2002.
• J. Meierhofer, “Fluid Flow Model and Queueing Analysis of an Error Control Scheme for Wireless Broadband Access Networks”, European Transactions on Telecommunications / AEI, 2003, pp. 269 ff.
• J. Meierhofer, A. Steiner, “Quantitative Assessment and Capacity Planning of Business Processes in the Service Sector”, Proceedings of the IPLnet 2004 Workshop, September 7-8, 2004, Murten, Switzerland, 2004.
• J. Meierhofer, C. Heitz, A. Steiner, “Simulation based case studies for management training in the fields of production and supply chain training”, Proceedings of the IPLnet 2004 Workshop, September 7-8, 2004, Murten, Switzerland, 2004.
Other contributions
- Studie: Grossunternehmen setzen auf Data Science – KMU zögern noch (https://www.zhaw.ch/de/engineering/ueber-uns/news/news/event-news/studie-grossunternehmen-setzen-auf-data-science-kmu-zoegern-noch/)
- Digitalisierung – Neue Erträge für KMU, Baubranche muss umdenken (SRF Eco): www.srf.ch/play/tv/eco/video/digitalisierung&&