Prof. Dr. Christoph Heitz

https://www.zhaw.ch/de/engineering/institute-zentren/idp/

Professional development teaching

CAS Industrie 4.0 – von der Idee zur Umsetzung

CAS Instandhaltungsmanagement

Membership of networks

• Swiss Alliance for Data-Intensive Services, President
• The Institute for Operations Research and the Management Sciences (INFORMS), Mitglied des Advisory Boards der Service Science Section
• International Society of Service Innovation Professionals (ISSIP)

• Risk Based Maintenance for safety equipment of Swiss National roads / Project leader / 01.09.2016
• Business Models for Remote Services / Project leader / 01.09.2014
• Development of a method for optimized fleet management / Project leader / 31.03.2014
• SIDAC System for the Integral Data-based strategic Asset Controlling of Real Estates / Project leader / 18.03.2013
• Predicting customer behavior by combining freetext information with structured customer data / Project leader / 01.12.2012
• Optimum asset management of infrastructure networks / Project leader / 15.09.2012
• Optimized product-service bundle for a new heating system based on fuel cells / Project leader / 01.02.2012
• Set up your ERP with a questionnaire and without manual / Team member / 01.03.2010
• Planning and Optimization of marketing campaigns under dyanamical customer behavior / Project leader / 01.05.2009
• Pegasus / Team member / 01.04.2008

• Goren Huber, Lilach; Heitz, Christoph; Sigrist, Jörg,

  2014.

  Anlagenbewirtschaftung und Nutzenmaximierung

  .

  fmpro service : das Magazin für Facility Management und Maintenance.

  (2),

  pp. 22-23.

  Available from: https://doi.org/10.21256/zhaw-1886

• Heitz, Christoph; Kienegger, Erwin; Sigrist, Jörg,

  2014.

  Assetmanagement : technische Anlagen als Mittel zur Wertschöpfung

  .

  EW : Elektrizitätswirtschaft.

  (3),

  pp. 57-60.

• Heitz, Christoph; Goren Huber, Lilach,

  2014.

  On the economics of asset management

  [paper].

  In:

  Grubbström, Robert W.; ed., Hinterhuber, Hans H., ed.,

  Eighteenth international working seminar on production economics : pre-prints.

  18th International Working Seminar on Production Economics, Innsbruck, 24–28 February 2014.

  Innsbruck:

  Kongreßzentrum IGLS.

  pp. 89-102.

  Available from: https://doi.org/10.21256/zhaw-1893

• Schatzmann, Anders; Heitz, Christoph; Münch, Thomas,

  2014.

  Churn prediction based on text mining and CRM data analysis

  [paper].

  In:

  Conference proceedings of the 13th international science-to-business marketing conference on cross organizational value creation.

  13th International Science-to-Business Marketing Conference on Cross Organizational Value Creation, Winterthur, 2–4 June 2014.

  Münster:

  Fachhochschule Münster.

  pp. 296-310.

  Available from: https://doi.org/10.21256/zhaw-1889

• Heitz, Christoph; Bütikofer, Stephan; Dettling, Marcel,

  2014.

  Customers as investment objects : a new perspective on marketing

  [paper].

  In:

  Conference proceedings of the 13th international science-to-business marketing conference on cross organizational value creation.

  13th International Science-to-Business Marketing Conference on Cross Organizational Value Creation, Winterthur, 2–4 June 2014.

  Münster:

  Fachhochschule Münster.

  pp. 257-271.

  Available from: https://doi.org/10.21256/zhaw-1888

• Sorano, Javier; Heitz, Christoph; Hutter, Hans-Peter; Fernández, Rafael; Hierro, Juan J.; Vogel, Juergen; Edmonds, Andy; Bohnert, Thomas Michael,

  2013.

  Internet of services : telecommunication services evolution

  .

  In:

  Evolution of Telecommunication Services.

  Heidelberg:

  Springer.

  pp. 283-325.

  Lecture Notes in Computer Science ; 7768.

  Available from: https://doi.org/10.1007/978-3-642-41569-2_14

• Heitz, Christoph; Kleger, Sabina; Sigrist, Jörg,

  2013.

  From maintenance management to asset management : shifting the view from functional behavior of assets to value creation with assets

  .

  In:

  World Maintenance Forum 2013: The 2nd World Maintenance Forum, University of Applied Sciences and Arts of Southern Switzerland (SUPSI), Lugano, 4–6 September 2013.

• Breymann, Wolfgang; Dingerkus, Stefan; Heitz, Christoph,

  2013.

  Life cycle management of technical systems and integral financial modeling

  .

  In:

  World Trends in Maintenance Engineering, Pretoria, 13–15 August 2013.

• Heitz, Christoph; Sigrist, Jörg,

  2013.

  Asset management : from minimizing costs to maximizing value creation

  .

  In:

  World Maintenance Forum 2013: The 2nd World Maintenance Forum, University of Applied Sciences and Arts of Southern Switzerland (SUPSI), Lugano, 4–6 September 2013.

• Heitz, Christoph; Dettling, Marcel; Ruckstuhl, Andreas,

  2011.

  Modelling customer lifetime value in contractual settings

  .

  International Journal of Services Technology and Management.

  16(2),

  pp. 172-190.

  Available from: https://doi.org/10.21256/zhaw-1899

• Heitz, Christoph; Ruckstuhl, Andreas; Dettling, Marcel,

  2010.

  Customer lifetime value under complex contract structures

  [paper].

  In:

  Morin, Jean-Henry; ed., Ralyté, Jolita; ed., Snene, Mehdi, ed.,

  First international conference, IESS 2010, Geneva, Switzerland, February 17-19, 2010.

  Berlin:

  Springer.

  pp. 276-281.

  Lecture notes in business information processing ; 53.

  Available from: https://doi.org/10.1007/978-3-642-14319-9_24

• Gustavsen, Bjørn; Heitz, Christoph,

  2009.

  Fast realization of the modal vector fitting method for rational modeling with accurate representation of small eigenvalues

  .

  IEEE : Transactions on Power Delivery.

  24(3),

  pp. 1396-1405.

  Available from: https://doi.org/10.1109/TPWRD.2008.2005462

• Heitz, Christoph; Ryder, Geoffrey; Ross, Kevin,

  2008.

  Knowledge management in call centers : how routing rules influence expertise and service quality

  [paper].

  In:

  13th INFORMS MSOM Conference Proceedings.

  13th INFORMS MSOM (Manufacturing and Service Operations Management) Conference, Maryland, 5 – 7 June 2008.

  The Institute for Operations Research and the Management Sciences (INFORMS).

  Available from: https://doi.org/10.21256/zhaw-2680

• Heitz, Christoph; Hary, Ingo; Dettling, Marcel; Ruckstuhl, Andreas,

  2008.

  Direct marketing of service contracts under autonomous customer dynamics

  .

  In:

  INFORMS Annual Meeting, Washington, October 11-14, 2008.

• Gustavsen, Bjørn; Heitz, Christoph,

  2008.

  Modal vector fitting : a tool for generating rational models of high accuracy with arbitrary terminal conditions

  .

  IEEE Transactions on Components, Packaging and Manufacturing Technology.

  31(4),

  pp. 664-672.

  Available from: https://doi.org/10.21256/zhaw-1897

• Ryder, Geoff; Heitz, Christoph; Ross, Kevin,

  2008.

  Maximizing service productivity through task routing rules

  .

  In:

  INFORMS Annual Meeting 2008, The Institute for Operations Research and the Management Sciences, Washington, 11–14 October 2008.

• Sigrist, Jörg; Heitz, Christoph,

  2008.

  Flow-time estimation in dynamic job shops with priority scheduling using a hybrid modelling approach

  [paper].

  In:

  MITIP 2008 : proceedings 10th international conference on the modern information technology in the innovation processes of the industrial enterprises.

  MITIP 2008, 10th International Conference on the Modern Information Technology in the Innovation Processes of the Industrial Enterprises, Prague, 12–14 November 2008.

  Pilsen:

  University of West Bohemia.

  pp. 155-160.

  Available from: https://doi.org/10.21256/zhaw-1896

• Fragniere, Emmanuel; Heitz, Christoph; Moresino, Franceso,

  2008.

  The concept of shadow price to monetarize the intangible value of expertise

  [paper].

  In:

  Proceedings of 2008 IEEE International conference on service operations and logistics, and informatics IEEE/SOLI-2008.

  2008 IEEE/SOLI 2008: International Conference on Service Operations and Logistics, and Informatics, Beijing, 12–15 October 2008.

  Piscataway:

  Institute of Electrical and Electronics Engineers IEEE/Intelligent Transportation Systems Society.

  pp. 1736-1741.

  Available from: https://doi.org/10.21256/zhaw-1898

• Corsten, Daniel; Heitz, Christoph; Ruckstuhl, Andreas,

  2007.

  A method to detect out of stock

  .

  In:

  INFORMS Annual Meeting, Seattle, November 3–6, 2007.

• van Bonn, Bernhard; Heitz, Christoph,

  2007.

  Weltweites Netz von Distributionsstandorten optimiert

  .

  Industrie 4.0 Management : Gegenwart und Zukunft industrieller Geschäftsprozesse.

  23(5),

  pp. 71-74.

• Heitz, Christoph; Roithner, Tobias,

  2007.

  Estimation of job completion times in a dynamic job shop based on static job shop solution

  .

  In:

  IFAC Workshop on Intelligent Manufacturing Systems, Alicante, 2007.

• van Bonn, Bernhard; Heitz, Christoph,

  2007.

  Mit Durchblick gewinnen

  .

  LOG.Punkt.

  (3),

  pp. 32.

• Tiberg, Martin; Bormann, Dierk; Gustavsen, Björn; Heitz, Christoph; Hoenecke, Olaf; Muset, Gheorghe; Mahseredjian, Jean; Werle, Peter,

  2007.

  Generic and automated simulation modeling based on measurements

  .

  In:

  IPST 07: International Conference on Power Systems Transients, Ecole Central de Lyon, Ampère Laboratoy, EDF, Conseil Général du Rhone, RTE, Lyon, 4–7 June 2007.

• Gustavsen, Björn; Heitz, Christoph,

  2007.

  Rational modeling of multiport systems by modal vector fitting

  [paper].

  In:

  Proceedings, 11th IEEE Workshop on Signal Propagation on Interconnects.

  11th IEEE Workshop on Signal Propagation on Interconnects, Camogli (Genova), May 13-16, 2007.

  Piscataway:

  IEEE.

  pp. 49-52.

  Available from: https://doi.org/10.21256/zhaw-3595

• Schawe, Jürgen E. K.; Hütter, Thomas; Heitz, Christoph; Alig, Ingo; Lellinger, Dirk,

  2006.

  Stochastic temperature modulation : a new technique in temperature-modulated DSC

  .

  Thermochimica Acta.

  446(1-2),

  pp. 147-155.

  Available from: https://doi.org/10.1016/j.tca.2006.01.031

• Tiberg, Martin; Hoenecke, Olaf; Heitz, Christoph; Gustavsen, Björn,

  2006.

  New simulation methodology for power systems

  .

  In:

  13. European EMTP-ATP Conference – EEUG Meeting 2006 and one-day EEUG course on Modelling & Simulation of Power Electronic Devices, European EMTP-ATP Users Group e. V., Technical University of Dresden, Dresden, 25–27 September 2006.

• Wildi, Marc; Heitz, Christoph; Strankmann, Manfred; Ruckstuhl, Andreas,

  2006.

  Neuer Studiengang Wirtschaftsingenieurwesen : von IDP zu WI

  .

  zhwinfo.

  20(28),

  pp. 28.

• Iantosca, Carmelo; Heitz, Christoph; Weibel, Hans,

  2005.

  Synchronizing IEEE 1588 clocks under the presence of significant stochastic network delays

  .

  In:

  2005 Conference on IEEE 1588: Precise Networked Clock Synchronization WG, NISTIR 7302, Institut für Energiesysteme und Fluid-Engineering (IEFE), ZHAW, Winterthur, 10–12 Oktober 2005.

• Schubnell, Markus; Heitz, Christoph; Hütter, Thomas; Schawe, Jürgen E. K.,

  2005.

  TOPEM® – the new advanced multifrequency temperature modulated DSC technique

  [paper].

  In:

  Chervin, Sima; ed., Rich, Michael J.; ed., Vitez, Imre; ed., Schoch, K. Eric, ed.,

  Proceedings of the 33rd annual conference of the North American thermal analysis society.

  NATAS 2005: 33rd Annual Conference of the North American Thermal Analysis Society, Universal City, 19–21 September 2005.

  Sacramento:

  North American Thermal Analysis Society NATAS.

• Dietrich, Jürg; Heitz, Christoph,

  2005.

  Process performance analysis and layout optimization for a medium-sized manufacturing enterprise

  [paper].

  In:

  Needs and opportunities for Swiss industry.

  IPLnet Workshop: Needs and Opportunities for Swiss Industry, Böttstein, 6–7 September 2005.

  IPLnet.

  pp. 1-9.

  Available from: https://doi.org/10.21256/zhaw-1887

• Heitz, Christoph; Gomez, Claudio,

  2004.

  Inventory management based on simulation of ordering process

  [paper].

  In:

  Heitz, Christoph, ed.,

  Challenges of globalization for Swiss manufacturing and logistics : proceedings of the 3rd IPLnet workshop, september 9-10, 2003, Ebnat-Kappel, Switzerland.

  IPLnet 2003 Workshop, Institut für Produktions- und Logistiksysteme, Ebnat-Kappel, 9–10 September 2003.

  Winterthur:

  Zurich University of Applied Sciences Winterthur ZHW.

  Available from: https://doi.org/10.21256/zhaw-1883

• Engeler, Meinrad; Heitz, Christoph; Zaglauer, Helmut,

  2004.

  Dynamical behaviour of cyclic production lines under instationary conditions with a system dynamics approach

  [paper].

  In:

  Taisch, Marco, ed.,

  Global challenges in manufacturing.

  IMS 2004, International IMS Forum, Global Challenges in Manufacturing, Part 1, Cernobbio, 17–19 May 2004.

  Milano:

  Politecnico di Milano.

  pp. 666-673.

  Available from: https://doi.org/10.21256/zhaw-1885

• Meierhofer, Jürg; Heitz, Christoph; Steiner, Albert,

  2004.

  Simulation based case studies for management training in the fields of production and supply chain Management

  [paper].

  In:

  Automation and logistics for manufacturing in Switzerland.

  IPLnet Workshop: Automation and logistics for manufacturing in Switzerland, Institut für Produktions- und Logistiksysteme, Murten, 7–8 September 2004.

  Brugg:

  IPLnet/Fachhochschule Nordwestschweiz.

  Available from: https://doi.org/10.21256/zhaw-1884

• Bühlmann, Michael; Heitz, Christoph,

  2003.

  Bodenverkehr am Flughafen Zürich-Kloten

  .

  Technische Rundschau Online.

• Heitz, Christoph,

  2003.

  Approximative modelling of manufacturing systems

  [paper].

  In:

  7th IFAC Workshop on Intelligent Manufacturing Systems, Budapest 2003.

  pp. 143-148.

• Heitz, Christoph,

  2003.

  Macro-level modelling of product lines

  [paper].

  In:

  From research to applications : proceedings.

  Workshop IPLnet 2002: From research to applications, National Network of Competence of the Swiss Universities of Applied sciences on "Integrated Production and Logistics", Saas Fee, 10–11 September 2002.

  Yverdon-les-Baines:

  IPLnet.

• Hosang, Jürg; Heitz, Christoph; Mönkeberg, Sigrid,

  2002.

  Demand forecasting for inventory control and production planning

  [paper].

  In:

  From research to applications : proceedings.

  IPLnet 2002 Workshop: From research to applications, National Network of Competence of the Swiss Universities of Applied sciences on "Integrated Production and Logistics", Saas Fee, 10–11 September 2002.

  Yverdon-les-Baines:

  IPLnet.

• Altenburger, Ruprecht; Heitz, Christoph; Timmer, Jens,

  2002.

  Analysis of phase-resolved partial discharge patterns of voids based on a stochastic process approach

  .

  Journal of Physics D : applied Physics.

  35(11),

  pp. 1149-1163.

  Available from: https://doi.org/10.21256/zhaw-1894

• Heitz, Christoph,

  2001.

  Optimization of industrial processes in an uncertain environment

  .

  In:

  IPLnet Workshop, Monte Verità, Sept. 2001.

Books and editorships

• Hütter, T.; Heitz, Christoph; Schawe, J.E.K. (2005).

  Method and Apparatus for the examination of a material

  .

  EP 1 494 126. München: Europäisches Patentamt.

• Niayesh, K.; Berth, M.; Dahlquist, A.; Tiberg, M.; Heitz, Christoph (2005).

  Method and device for characterizing the linear properties of an electrical component

  .

  EP05405031.5. München: Europäisches Patentamt.