Prof. Dr. Christoph Heitz

Prof. Dr. Christoph Heitz

Prof. Dr. Christoph Heitz
ZHAW School of Engineering
Rosenstrasse 3
8400 Winterthur

+41 (0) 58 934 78 16
christoph.heitz@zhaw.ch

Personal profile

http://www.idp.zhaw.ch

Professional development teaching

Membership of networks

Projects

Project team leader

Project team member

Publications

Books and editorships

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Internet of Services

: Telecommunication Services Evolution.

In: LNCS. Heidelberg: Springer. Peer reviewed.

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Method and Apparatus for the examination of a material

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EP 1 494 126. München: Europäisches Patentamt.

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Method and device for characterizing the linear properties of an electrical component

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EP05405031.5. München: Europäisches Patentamt.

Peer-reviewed articles/chapters

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Modelling customer lifetime value in contractual settings

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Int. J. Services Technology and Management, 16, 2. 172 - 190. Peer reviewed.

Non-peer-reviewed articles/chapters

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Anlagenbewirtschaftung und Nutzenmaximierung

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fmpro service, Zeitschrift des Schweizerischen Verbands für Facility Management und Mainenance 22-23.

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Assetmanagement: Technische Anlagen als Mittel zur Wertschöpfung

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ew Magazin für die Energiewirtschaft 57-60.

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Churn prediction based on text mining and CRM data analysis

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In: Proc. 2014 Science-to-Business in Marketing Conference. Winterthur: ZHAW.

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Customers as Investment Objects – a New Perspective on Marketing

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In: Proc. 2014 Science-to-Business in Marketing Conference. Winterthur: ZHAW.

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On the economics of asset management

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In: Preprints. (Vol 4, pp.89-102). Innsbruck: 18th Int. Working Seminar on Production Economics.

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Asset Management: From minimizing costs to maximizing value creation

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In: 2nd World Maintenance Forum,. Lugano, Switzerland: SUPSI.

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From Maintenance Management to Asset Management:

: Shifting the view from functional behavior of assets to value creation with assets.

In: 2nd World Maintenance Forum. Lugano, Switzerland: Sept 2013.

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Life Cycle Management of Technical Systems and Integral Financial Modeling

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In: World Trends in Maintenance Engineering. Pretoria: CSIR International Conference Centre.

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Gezielte Steuerung des Kundenwertes durch optimierte Kundenansprache nach dem Customer Lifetime-Ansatz

: Ein neuer Ansatz für die Bewertung und Steuerung von Kundenbeziehungen.

In: Frank Hannich; al et (Hg.). Swiss CRM 2012: Einsatz und Trends in Schweizer Unternehmen. Winterthur: ZHAW.

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How exactly does value creation happen in services? On the way of operationalizing SDL

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In: INFORMS Annual Meeting. Phoenix, AZ: INFORMS.

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Customer Lifetime Value under Complex Contract Structures

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In: Morin, J.-H.; Ralyté, J.; Snene, M. (Hg.). Exploring Service Science (276 - 281). Lecture Notes in Business Information Processing , LNBIB 53. Berlin, Heidelberg: Springer-Verlag.

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Fast Realization of the Model Vector Fitting Method for Rational Modeling with Accurate Representation of Small Eigenvalues

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IEEE Trans. Power Delivery, Vol. 24, No. 3. 1396-1405.

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Direct marketing of service contracts under autonomous customer dynamics

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In: INFORMS Annual Meeting. Washington, D.C., USA: INFORMS.

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Flow-time estimation in dynamics job shops with priority scheduling using a hybrid modelling approach

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In: Proc. 10th International Conference on the Modern Information Technology in the Innovation Processes of the Industrial Enterprises MITIP. Prague: MITIP.

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Knowledge Management in Call Centers: How Routing Rules Influence Expertise and Service Quality

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In: Manufacturing and Service Operations Management conference - MSOM 2008. Washington DC: MSOM.

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Maximizing Service Productivity Through Task Routing Rules

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In: INFORMS Annual Meeting. Washington, D.C., USA: INFORMS.

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Modal vector fitting: a tool for generating rational models of high accuracy with arbitrary terminal conditions

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IEEE Trans. Advanced Packaging, Vol. 31, No. 4. 664-672.

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The Concept of Shadow Price to Monetarize the Intangible Value of Expertise

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In: IEEE International Conference on Service Operations and Logistics, and Informatics. (1736-1741). Beijing, China: IEEE.

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A Method to Detect Out of Stock

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In: INFORMS Annual Meeting. Seattle: INFORMS.

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Estimation of job completion times in a dynamic job shop based on static job shop solution

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In: IFAC Workshop on Intelligent Manufacturing Systems. Alicante, Spain: IFAC.

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Generic and Automated Simulation Modeling Based on Measurements

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In: International Conference on Power Systems Transients (IPST 07). Lyon: IPST.

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Mit Durchblick gewinnen

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LOG.Punkt, Nr. 3. 32.

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Production System Dynamics Under the Control of Human Planners

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In: INFORMS Annual Meeting. Seattle: INFORMS .

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Rational modeling of multiport systems by modal vector fitting

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In: 11th IEEE Workshop on Signal Propagation on Interconnects. (49-52). Genoa, Italy: IEEE.

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Weltweites Netz von Distributionsstandorten optimiert

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Industrie Management, Vol.23, No.5. 71-74.

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Neuer Studiengang Wirtschaftsingenieurwesen - von IDP zu WI

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zhwinfo, Nr. 28, 20. Jahrgang. 28.

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New Simulation Methodology for Power Systems

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In: European EMTP-ATP Conference. Dresden, Germany: EEUG.

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Stochastic temperature modulation: A new technique in temperature-modulated DSC

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In: Thermochimica acta. (147-155). Amsterdam, The Netherlands: Elsevier BV.

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Process performance analysis and layout optimization for a medium-sized manufacturing enterprise

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In: Proc. of 4th IPLnet Workshop. Schloss Böttstein, Switzerland: IPLnet.

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Synchronizing IEEE 1588 Clocks Under the Presence of Significant Stochastic Network Delays

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In: 2005 Conference on IEEE 1588. 10.-12. Oktober, 2005, Winterthur NISTIR, 7302. Winterthur: IEFE.

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TOPEM® - The new advanced multifrequency temperature modulated DSC technique

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In: NATAS 33rd Annual Conference Proceedings. Universal City, USA: NATAS.

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Dynamical behaviour of cyclic production lines under instationary conditions with a system dynamics approach.

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In: Global Challenges in Manufacturing - IMS International Forum. (666-673). Cernobbio, Italy: IMS.

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Simulation based case studies for management training in the fields of production and supply chain training

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In: IPLnet (Hg.). Proceedings of the IPLnet 2004 Workshop. Murten, Switzerland: IPLnet.

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Approximative modelling of manufacturing systems

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In: 7th IFAC Workshop on Intelligent Manufacturing Systems. (143-148). Budapest: IFAC.

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Bodenverkehr am Flughafen Zürich-Kloten

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In: Technische Rundschau Online. Laufenburg: Binkert Medien AG.

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Inventory Management Based on Simulation of Ordering Process

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In: Proc. of 2. IPLnet Workshop. Ebnat-Kappel, Switzerland: IPLnet.

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Analysis of Phase Resolved Partial Discharge Patterns of Voids Based on a Stochastic Process Approach

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Journal of Physics D: Applied Physics, 35 (11/2002). 1149.

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Demand forecasting for inventory control and production planning

: Proceedings of the IPLnet 2002 Workshop, September 10-11, 2002, Saas Fee, Switzerland.

In: . (1). Switzerland: Saas Fee.

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Macro-level modelling of product lines

: Proceedings of the IPLnet 2002 Workshop, September 10-11, 2002, Saas Fee, Switzerland.

In: . Switzerland: Saas Fee.

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Optimization of Industrial Processes in an Uncertain Environment

: IPLnet Workshop, Monte Verità, Sept. 2001.

In: . Monte Verità: IPLnet .