Prof. Dr. Christoph Heitz
Prof. Dr. Christoph Heitz
ZHAW
School of Engineering
Rosenstrasse 3
8400 Winterthur
Personal profile
Professional development teaching
- CAS Asset Management technischer Infrastrukturen
- CAS Industrie 4.0 – von der Idee zur Umsetzung
- CAS Instandhaltungsmanagement
Membership of networks
- The Institute for Operations Research and the Management Sciences (INFORMS), Mitglied des Advisory Boards der Service Science Section
- Swiss Institute of Service Science, President
- International Society of Service Innovation Professionals (ISSIP), Member of Special Interest Group Education and Research
Projects
Project team leader
- Risk Based Maintenance (RBM) / / 01.09.2016
- Business Models for Remote Services / / 01.09.2014
- Entwicklung einer Methodik für optimiertes Flottenmanagement / / 31.03.2014
- System für das integrale datenbasierte strategische Asset Controlling von Immobilien (SIDAC) / / 18.03.2013
- Predicting customer behavior by combining freetext information with structured customer data / / 01.12.2012
- Optimiertes Asset Management von Infrastrukturnetzen / / 15.09.2012
- Optimierte Produkt-Service-Bundle für ein neuartiges Heizungssystem auf Brennstoffzellenbasis. / / 01.02.2012
- Planung und Optimierung von Marketingkampagnen unter dynamischem Kundenverhalten / / 01.05.2009
- EasyPlan / / 01.06.2006
- Decision Support for Planning / / 01.05.2006
- Automatic generation of dynamic models / / 01.01.2005
- Businessplan Prozessoptimierung / / 06.12.2004
- Prozessoptimierung in einem Outsourcing-Projekt / / 01.11.2003
- Entwicklung eines Tools zur Disposition / / 22.03.2002
- OPESS / / 18.03.2002
- Analyse von Teilentladungsmustern / / 08.03.2002
- Automatische Modellgenerierung für 3-Phasen-Hochspannungsmotoren / / 01.02.2002
- Verfügbarkeitsstudie Netzersatzanlage / / 14.01.2002
- Statistische Analyse der Bedarfsstruktur / / 01.01.2001
- Modellierung des Baumwollkämmprozesses / / 15.03.2000
Project team member
- Set up your ERP with a questionnaire and without manual / / 01.03.2010
- Pegasus / / 01.04.2008
- Signalanalyseverfahren für berührungslose, Infrarotsensor-basierte Schichtsystemcharakterisierung / / 01.10.2007
- Parkmate / / 02.04.2004
- Prozessoptimierung in einem Outsourcing-Projekt / / 01.11.2003
- Vorsorgesystem / / 01.02.2003
- Automatisierte In-Process Control / / 01.01.2003
- OPESS / / 18.03.2002
- Automatische Modellgenerierung für 3-Phasen-Hochspannungsmotoren / / 01.02.2002
- Verfügbarkeitsstudie Netzersatzanlage / / 14.01.2002
- Statistische Analyse der Bedarfsstruktur / / 01.01.2001
- Modellierung des Baumwollkämmprozesses / / 15.03.2000
Publications
Books and editorships
; Hutter, Hans-Peter; Bohnert, Thomas Michael; ; ; ; ; Edmonds, Andrew (2013).
Internet of Services
: Telecommunication Services Evolution.
In: LNCS. Heidelberg: Springer. Peer reviewed.
; ; (2005).
Method and Apparatus for the examination of a material
.
EP 1 494 126. München: Europäisches Patentamt.
; ; ; ; (2005).
Method and device for characterizing the linear properties of an electrical component
.
EP05405031.5. München: Europäisches Patentamt.
Peer-reviewed articles/chapters
; Dettling, Marcel; Ruckstuhl, Andreas (2011).
Modelling customer lifetime value in contractual settings
.
Int. J. Services Technology and Management, 16, 2. 172 - 190. Peer reviewed.
Non-peer-reviewed articles/chapters
; Goren Huber, Lilach; (2014).
Anlagenbewirtschaftung und Nutzenmaximierung
.
fmpro service, Zeitschrift des Schweizerischen Verbands für Facility Management und Mainenance 22-23.
; ; (2014).
Assetmanagement: Technische Anlagen als Mittel zur Wertschöpfung
.
ew Magazin für die Energiewirtschaft 57-60.
; (2014).
Churn prediction based on text mining and CRM data analysis
.
In: Proc. 2014 Science-to-Business in Marketing Conference. Winterthur: ZHAW.
; Bütikofer, Stephan; Dettling, Marcel (2014).
Customers as Investment Objects – a New Perspective on Marketing
.
In: Proc. 2014 Science-to-Business in Marketing Conference. Winterthur: ZHAW.
; Goren Huber, Lilach (2014).
On the economics of asset management
.
In: Preprints. (Vol 4, pp.89-102). Innsbruck: 18th Int. Working Seminar on Production Economics.
; (2013).
Asset Management: From minimizing costs to maximizing value creation
.
In: 2nd World Maintenance Forum,. Lugano, Switzerland: SUPSI.
; ; (2013).
From Maintenance Management to Asset Management:
: Shifting the view from functional behavior of assets to value creation with assets.
In: 2nd World Maintenance Forum. Lugano, Switzerland: Sept 2013.
Breymann, Wolfgang; Dingerkus, Stefan; (2013).
Life Cycle Management of Technical Systems and Integral Financial Modeling
.
In: World Trends in Maintenance Engineering. Pretoria: CSIR International Conference Centre.
; ; (2012).
Gezielte Steuerung des Kundenwertes durch optimierte Kundenansprache nach dem Customer Lifetime-Ansatz
: Ein neuer Ansatz für die Bewertung und Steuerung von Kundenbeziehungen.
In: Frank Hannich; al et (Hg.). Swiss CRM 2012: Einsatz und Trends in Schweizer Unternehmen. Winterthur: ZHAW.
(2012).
How exactly does value creation happen in services? On the way of operationalizing SDL
.
In: INFORMS Annual Meeting. Phoenix, AZ: INFORMS.
; Ruckstuhl, Andreas; Dettling, Marcel (2010).
Customer Lifetime Value under Complex Contract Structures
.
In: J.-H. Morin; J. Ralyté; M. Snene (Hg.). Exploring Service Science (276 - 281). Lecture Notes in Business Information Processing , LNBIB 53. Berlin, Heidelberg: Springer-Verlag.
; (2009).
Fast Realization of the Model Vector Fitting Method for Rational Modeling with Accurate Representation of Small Eigenvalues
.
IEEE Trans. Power Delivery, Vol. 24, No. 3. 1396-1405.
; ; Dettling, Marcel; Ruckstuhl, Andreas (2008).
Direct marketing of service contracts under autonomous customer dynamics
.
In: INFORMS Annual Meeting. Washington, D.C., USA: INFORMS.
; (2008).
Flow-time estimation in dynamics job shops with priority scheduling using a hybrid modelling approach
.
In: Proc. 10th International Conference on the Modern Information Technology in the Innovation Processes of the Industrial Enterprises MITIP. Prague: MITIP.
; ; (2008).
Knowledge Management in Call Centers: How Routing Rules Influence Expertise and Service Quality
.
In: Manufacturing and Service Operations Management conference - MSOM 2008. Washington DC: MSOM.
; ; (2008).
Maximizing Service Productivity Through Task Routing Rules
.
In: INFORMS Annual Meeting. Washington, D.C., USA: INFORMS.
; (2008).
Modal vector fitting: a tool for generating rational models of high accuracy with arbitrary terminal conditions
.
IEEE Trans. Advanced Packaging, Vol. 31, No. 4. 664-672.
; ; (2008).
The Concept of Shadow Price to Monetarize the Intangible Value of Expertise
.
In: IEEE International Conference on Service Operations and Logistics, and Informatics. (1736-1741). Beijing, China: IEEE.
; Ruckstuhl, Andreas; (2007).
A Method to Detect Out of Stock
.
In: INFORMS Annual Meeting. Seattle: INFORMS.
; (2007).
Estimation of job completion times in a dynamic job shop based on static job shop solution
.
In: IFAC Workshop on Intelligent Manufacturing Systems. Alicante, Spain: IFAC.
; ; ; ; Hoenecke, Olaf; ; ; (2007).
Generic and Automated Simulation Modeling Based on Measurements
.
In: International Conference on Power Systems Transients (IPST 07). Lyon: IPST.
; ; ; ; ; (2007).
Production System Dynamics Under the Control of Human Planners
.
In: INFORMS Annual Meeting. Seattle: INFORMS .
; (2007).
Rational modeling of multiport systems by modal vector fitting
.
In: 11th IEEE Workshop on Signal Propagation on Interconnects. (49-52). Genoa, Italy: IEEE.
; (2007).
Weltweites Netz von Distributionsstandorten optimiert
.
Industrie Management, Vol.23, No.5. 71-74.
; ; Ruckstuhl, Andreas; Wildi, Marc (2006).
Neuer Studiengang Wirtschaftsingenieurwesen - von IDP zu WI
.
zhwinfo, Nr. 28, 20. Jahrgang. 28.
; Hoenecke, Olaf; ; (2006).
New Simulation Methodology for Power Systems
.
In: European EMTP-ATP Conference. Dresden, Germany: EEUG.
; ; ; ; (2006).
Stochastic temperature modulation: A new technique in temperature-modulated DSC
.
In: Thermochimica acta. (147-155). Amsterdam, The Netherlands: Elsevier BV.
; (2005).
Process performance analysis and layout optimization for a medium-sized manufacturing enterprise
.
In: Proc. of 4th IPLnet Workshop. Schloss Böttstein, Switzerland: IPLnet.
; ; Weibel, Hans (2005).
Synchronizing IEEE 1588 Clocks Under the Presence of Significant Stochastic Network Delays
.
In: 2005 Conference on IEEE 1588. 10.-12. Oktober, 2005, Winterthur NISTIR, 7302. Winterthur: IEFE.
; ; ; (2005).
TOPEM® - The new advanced multifrequency temperature modulated DSC technique
.
In: NATAS 33rd Annual Conference Proceedings. Universal City, USA: NATAS.
; ; (2004).
Dynamical behaviour of cyclic production lines under instationary conditions with a system dynamics approach.
.
In: Global Challenges in Manufacturing - IMS International Forum. (666-673). Cernobbio, Italy: IMS.
; ; Steiner, Albert (2004).
Simulation based case studies for management training in the fields of production and supply chain training
.
In: IPLnet (Hg.). Proceedings of the IPLnet 2004 Workshop. Murten, Switzerland: IPLnet.
(2003).
Approximative modelling of manufacturing systems
.
In: 7th IFAC Workshop on Intelligent Manufacturing Systems. (143-148). Budapest: IFAC.
; (2003).
Bodenverkehr am Flughafen Zürich-Kloten
.
In: Technische Rundschau Online. Laufenburg: Binkert Medien AG.
; (2003).
Inventory Management Based on Simulation of Ordering Process
.
In: Proc. of 2. IPLnet Workshop. Ebnat-Kappel, Switzerland: IPLnet.
; ; (2002).
Analysis of Phase Resolved Partial Discharge Patterns of Voids Based on a Stochastic Process Approach
.
Journal of Physics D: Applied Physics, 35 (11/2002). 1149.
Hosang, Jürg; ; (2002).
Demand forecasting for inventory control and production planning
: Proceedings of the IPLnet 2002 Workshop, September 10-11, 2002, Saas Fee, Switzerland.
In: . (1). Switzerland: Saas Fee.
(2002).
Macro-level modelling of product lines
: Proceedings of the IPLnet 2002 Workshop, September 10-11, 2002, Saas Fee, Switzerland.
In: . Switzerland: Saas Fee.
(2001).
Optimization of Industrial Processes in an Uncertain Environment
: IPLnet Workshop, Monte Verità, Sept. 2001.
In: . Monte Verità: IPLnet .