Dr. Fabio Duma

Management role

Head, Head Competence Team Luxury Management

Position at the ZHAW

Lecturer; Head Competence Team Luxury Management

Professional development teaching

CAS Luxury Management

Expertise and research interests

Luxury Strategy & Management, in particular:

- Management of the Personal Interaction in Luxury Retail
- Niche Strategies in Luxury, Independent Luxury Brands
- Digital Transformation in Luxury
- Mindful Luxury: Luxury & Corporate Responsibility

Educational background

Dr.oec. HSG (Ph.D. HSG)
Master of Arts (HSG) in Marketing, Services & Communication Management
Bachelor of Arts (HSG) in Business Administration

Membership of networks

• Swiss-American Chamber of Commerce, San Francisco Chapter
• Efficiency Club Schweiz
• HSG Alumni Zurich, St. Gallen, San Francisco Chapters
• Academic Reviewer, Asia-Pacific Journal of Business Administration

Articles in scientific journal, peer-reviewed

• Duma, Fabio; Hallier Willi, Christine; Nguyen, Bang; Melewar, T.C.,

  2016.

  The management of luxury brand behavior : adapting luxury brand management to the changing market forces of the 21st century.

  The Marketing Review.

  16(1),

  pp. 3-25.

  Available from: https://doi.org/10.1362/146934716X14636478977197

Books and monographs, peer-reviewed

• Duma, Fabio,

  2018.

  Management der persönlichen Interaktion im Verkauf von Luxusgütern : eine Untersuchung am Beispiel von Schweizer Luxusuhren.

  St.Gallen:

  Difo-Druck.

  Available from: http://www1.unisg.ch/www/edis.nsf/SysLkpByIdentifier/4761/$FILE/dis4761.pdf

• Duma, Fabio,

  2017.

  Management der persönlichen Interaktion im Verkauf : eine Untersuchung am Beispiel von Schweizer Luxusuhrenherstellern.

  St.Gallen:

  Universität St.Gallen.

  Dissertationen / Universität St. Gallen ; 4761.

• Duma, Fabio; Hallier Willi, Christine; Steinmann, Cary,

  2015.

  The business of luxury.

  1. Auflage.

  Zürich:

  vdf Hochschulverlag.

  SML essentials ; 2.

  ISBN 978-3-7281-3662-6.

Book parts, peer-reviewed

• Duma, Fabio; Labati, Florence; Brunetti, Gianluca,

  2019.

  Digitale Transformation eines Traditionshauses im Luxusmodesegment : Fallstudie Zimmerli of Switzerland

  .

  In:

  Uhl, Axel; Loretan, Stephan, eds.,

  Digitalisierung in der Praxis : so schaffen KMU den Weg in die Zukunft.

  Wiesbaden:

  Springer.

  pp. 85-107.

  Available from: https://doi.org/10.1007/978-3-658-26137-5_6

Conference contributions, peer-reviewed

• Duma, Fabio; Gadgil, Maya,

  2018.

  David versus Goliath “Deluxe” : innovative approaches of niche entrepreneurs and why they flourish in the big shadow of mainstream luxury [paper].

  In:

  2018 Global Marketing Conference at Tokyo Proceedings.

  2018 Global Marketing Conference, Tokyo, 26.-29. July 2018.

  Global Alliance of Marketing & Management Associations.

  pp. 1494-1502.

  Available from: https://doi.org/10.15444/GMC2018.12.08.01

• Duma, Fabio; Popcsev, Mark; Seelhofer, Daniel,

  2017.

  Economies of small : niche strategies and success factors of independent luxury brands in a global market dominated by big business [paper].

  In:

  Global Fashion Management Conference.

  2017 Global Fashion Management Conference, Vienna, 6.-9. Juli 2017.

  Global Alliance of Marketing & Management Associations.

  pp. 343-350.

  Available from: https://doi.org/10.15444/GFMC2017.04.08.01

• Duma, Fabio; Popcsev, Mark,

  2017.

  The identity of independent niche luxury brands : differentiating characteristics and the role of authenticity [paper].

  In:

  Global Fashion Management Conference.

  2017 Global Fashion Management Conference, Vienna, 6.-9. Juli 2017.

  Global Alliance of Marketing & Management Associations.

  pp. 245-252.

  Available from: https://doi.org/10.15444/GFMC2017.03.08.01

• Duma, Fabio; Hallier Willi, Christine,

  2016.

  Aligning identity and behavior in luxury watch retail : understanding the front reality of sales staff in luxury watch boutiques as a starting point [paper].

  In:

  Global marketing conference proceedings.

  Global Marketing Conference, Hong Kong, July, 2016.

  Global Alliance of Marketing & Management Associations.

  pp. 416-424.

  Available from: https://doi.org/10.15444/GMC2016.04.06.01

• Duma, Fabio; Hallier, Christine,

  2015.

  Cultivating corporate reputation from the bottom : evaluation of service encounter management in luxury watch monobrand boutiques [paper].

  In:

  2015 Global Fashion Management Conference at Florence Proceedings.

  Global Fashion Management Conference, Renaissance of Marketing and Management in Fashion, June 2015, Florence.

  Global Alliance of Marketing & Management Associations.

  pp. 793-797.

  Available from: https://doi.org/10.15444/GFMC2015.05.06.01

Other publications

• Leinert, Lisa; Brand, Fridolin S.; Duma, Fabio;

  2016.

  Branchenstudie Food : Kennzahlen, Struktur, Veränderungstreiber und Entwicklungspotenziale der Schweizer Lebensmittelindustrie.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  ISBN 978-3-03870-005-0.

  Available from: https://doi.org/10.21256/zhaw-1126

• Leinert, Lisa; Brand, Fridolin S.; Duma, Fabio;

  2016.

  Branchenstudie Food : Kennzahlen, Struktur, Veränderungstreiber und Entwicklungspotenziale der Schweizer Lebensmittelindustrie.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-1199

• Leinert, Lisa; Brand, Fridolin S.; Duma, Fabio;

  2016.

  Food Sector Study : Figures, Structure, Forces of Change, and Development Potential of the Swiss Food Industry.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  ISBN 978-3-03870-004-3.

  Available from: https://doi.org/10.21256/zhaw-1125

• Leinert, Lisa; Brand, Fridolin S.; Duma, Fabio;

  2016.

  Food Sector Study : Figures, Structure, Forces of Change, and Development Potential of the Swiss Food Industry.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-1188

• Duma, Fabio,

  2014.

  Der Service Encounter als "Moment of Truth" : die Besonderheit der persönlichen Kunden-Mitarbeiter-Interaktion beim Verkauf von Luxusuhren verstehen [poster].

  In:

  SML Research Colloquium, Winterthur, 31. Oktober 2014.

Oral conference contributions and abstracts

• Duma, Fabio; Bendoni, Wendy K.,

  2018.

  Digital Personas in the luxury market segment : creating a better luxury experience.

  In:

  l'intelligence digitale : 21e Journée Internationale du Marketing Horloger, 21e Journée internationale du marketing horloger, La Chaux-de-Fonds, le 7. décembre 2017.

  Le Mont-sur-Lausanne:

  LEP.

• Duma, Fabio; Gadgil, Maya,

  2018.

  The rise of independent niche luxury brands in the era of masstige.

  In:

  Monaco Symposium on Luxury, Monaco, 12-13 April 2018.

  INSEEC U..

• Duma, Fabio,

  2017.

  High tech versus high touch : the digital revolution in luxury and the role of brick-and-mortar retail : the example of the luxury watch industry.

  In:

  Warwick Luxury & Innovation Hub : the Evolution of Luxury, Warwick Business School, London, 25. July, 2017.

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