Expert Group "Smart Services" der "data innovation alliance"
At a glance
We provide a platform to share best practice to support the development and commercialization of smart services that are enabled by the use of data. Smart service focus on the design of new innovative services in both a range of industries, from pure services such as banking to services associated with products or capital goods in both the B2B and B2C segments. We often focus on understanding the challenges of the ecosystem, the actors, their roles and their individual tasks. From this, we work to find new innovative value propositions and design new business models to support value creation within the ecosystem. Data can be transformed into information to assist with the development of new services as well as during the delivery of services. Our partners and members benefit from getting access to this knowledge and experience through a structured innovation process that guides them from the initial challenge to a project proposal to apply for Innosuisse support.
West, Shaun; Meierhofer, Jürg; Ganz, Christopher, eds.,
Third Smart Services Summit 2020, Zurich (online), 23 October - 23 December 2020.
Progress in IS.
Available from: https://doi.org/10.1007/978-3-030-72090-2