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Frequently asked questions about swisscovery

What is ZHAW swisscovery?

ZHAW swisscovery serves as a single point of entry to search all ZHAW University Library holdings. You will be able to find both print and digital materials with a single search query. It is no longer necessary to do separate searches in the e-media portal, the NEBIS system, the electronic journals library (EZB) and the ZHAW digitalcollection.

The swisscovery platform lists more than 30 million print and non-print holdings (e.g. books, series, journals and nonbook materials) as well as 3 billion electronic articles. Within the ZHAW network (on campus or via VPN), you can access the full text of e-media licensed by the ZHAW with just a few clicks of your mouse.

User account

How can I register?
Library customers must have a SWITCH edu-ID account to use the swisscovery services. You can register here.

Please note: 

After you register with SLSP, you can use your SWITCH edu-ID account for all swisscovery libraries (there are no longer separate accounts per library or network). 

Why is my previous library account no longer working?
Previously used library accounts are no longer active and valid in swisscovery. You must have a SWITCH edu-ID account in order to continue to use library services.

Can I keep my current library ID card?
Yes. You have the option of entering the number of your library ID card during registration.

I have a CampusCard. Which number from my CampusCard should I enter as my library card number in SLSP?
In the case of ZHAW members, the barcode on your CampusCard is automatically transferred if you linked your SWITCH edu-ID account to your university affiliation. If this does not happen automatically, use the number right above the barcode on your CampusCard as your library card number.

Is registration also possible for people with a residence address outside Switzerland?
Users without a Swiss postal address can also create a SWITCH edu-ID account. Please note that depending on your place of residence you might have limited services offered to you by the SLSP libraries.

Where can I view my borrowings in swisscovery?
From Monday 7 December 2020 onwards, you will be able to view your borrowings in your account in the swisscovery portal of your library.

Do I have to identify myself at the counter of my library after registration?
No, that is no longer necessary. Your mobile phone number is verified upon registration.

Why are my reservations and my borrowing history not migrated to swisscovery?
Unfortunately, migration of reservations and borrowing histories to the new system is not possible due to technical and privacy policy reasons. You will be able to start reserving documents in swisscovery from Monday, 7 December 2020.

Borrowing/courier

How can I borrow documents?
From Monday, 7 December 2020, all media from libraries participating in SLSP will be available via the swisscovery portal of your library.

What is SLSP courier?
SLSP courier connects academic libraries from all over Switzerland and replaces the previous courier services such as IDS courier and the NEBIS borrowing network. With SLSP courier it is possible for you to have books delivered from one library to another within 48 hours for a fee of CHF 6 per ordered document. These fees are waived for ZHAW staff and students.

Who is participating in SLSP courier?
You can find out which libraries are participating in SLSP courier during the ordering process.

What are the borrowing conditions?

What about reminders and fees?
A fee is charged for every reminder that needs to be sent. The fees are cumulative.

Fees

Request for return 1 day after expiry of the borrowing period free
1st reminder Usually 7 days after expiry of the borrowing period CHF 5 per document
2nd reminder Usually 14 days after expiry of the borrowing period CHF 5 per document (total CHF 10)
3rd reminder Usually 21 days after expiry of the borrowing period CHF 10 per document (total CHF 20)

How much do I pay for each service?
Fees for SLSP Courier, postal delivery, digitization requests and InterLibrary Loan along the SLSP pricing.

Service ZHAW-staff ZHAW-students Externals
SLSP Courier - Delivery of a document to the ZHAW University Library free of charge free of charge CHF 6
SLSP Courier - Delivery of a document to another Pickup Location CHF 6 CHF 6 CHF 6
         
Postal delivery for ZHAW-media to home or office addresses Free of charge during the homeoffice-obligation CHF 12 CHF 12
Postal delivery for swisscovery-media to home or office addresses CHF 12 CHF 12 CHF 12
         
Digitization request for ZHAW-non-circulating items free of charge Digital: CHF 5 (per 20 pages) / Paper: CHF 7.50 (per 20 pages) Digital: CHF 5 (per 20 pages) / Paper: CHF 7.50 (per 20 pages)
         
InterLibrary Loan – Copies from libraries within Switzerland free of charge Digital: CHF 5 (per 20 pages) / Paper: CHF 7.50 (per 20 pages) service not available
InterLibrary Loan – Copies from libraries abroad free of charge Digital: CHF 8 (per 20 pages) / Paper: CHF 10.50 (per 20 pages) service not available
InterLibrary Loan – Physical items from libraries within Switzerland free of charge CHF 12 service not available
InterLibrary Loan – Physical items from libraries abroad (including Subito) free of charge Europe : CHF 24 / UK and Overseas : CHF 36 service not available

Data protection

What happens with my data?

On registration, SLSP imports your personal data (names, addresses, telephone numbers, etc.) from your SWITCH edu-ID account into the new swisscovery research portal. You will be asked during the registration process to consent to your data being passed on to SLSP.

You can change your personal data or affiliated institution/university at any time in your SWITCH edu-ID account. The changes are automatically transmitted to swisscovery. Library specific data such as borrowed media, orders and fees are recorded directly in swisscovery.

You can delete your user account at any time provided that there are no open transactions (borrowed media or fees). To delete your user account, either delete your SWITCH edu-ID account or contact SLSP by email: swisscovery@slsp.ch

Transaction data is regularly anonymised and accounts in swisscovery are erased after 10 years of inactivity.

For more information on the privacy policy and data protection, please see the SLSP website.