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Digitisation making progress at an operational level

Whether it’s to do with passwords, employee onboarding or contracts, an ever-increasing number of processes at the ZHAW are being handled digitally. Interdisciplinary teams are driving service management forward.

Anybody who starts a study programme at the ZHAW and requires digital access no longer has to wait for a letter in the post. Thanks to a new password portal, it is now possible to register without media discontinuity. The online procedure reduces the Schools’ administrative work and frees up resources that can be used for innovative rather than repetitive activities. Digitisation is also advancing at the ZHAW in other areas. As part of a pilot programme, the university is currently working with SWITCH to examine how documents requiring signature can in future be signed digitally.

The Self-Service portal has become well established. It was launched in 2020 and offers staff and students information and order options vis-à-vis F&S services. Users can now independently resolve their routine cases at any time of the day and access the current status of their queries.

New tools and specialised teams

A new management information system will in future tie together selected data and systems at the university. “Mirall”, which is being developed internally at the ZHAW, already offers initial financial analyses and is set to replace the existing Qlikview system in the second half of 2022. At the same time, a virtual team comprising specialists from Finance and Services has started its work. The Business Intelligence Competence Center (BICC) will provide employees of all Schools with curated data sets for reports and analyses. With the creation of the Service Management team at the end of 2021, a further step was taken towards standardising and digitising F&S- and ZHAW-wide processes. “In the long term, we want to manage as many ZHAW-wide processes as possible in a holistic and active manner. Users should be able to find services digitally and use them themselves,” says Reto Schnellmann, Managing Director.