Dr. Paul Schmitter

Work at ZHAW

Position

Lecturer and Researcher

Focus

• Smart Building Management
• Digital Transformation in Real Estate and Facility Management
• Facility Management in Healthcare
• Generative AI and Design Science in Facility Management Innovation
• Digital maturity assessments

Network

Membership of networks

• Alumni ZHAW
• ZHAW Digital Health Lab
• International Facility Management Association

ORCID digital identifier

ORCID ID: 0009-0008-8530-720X

Awards

• City & Country Clubs Council Scholarship Award
  IFMA Foundation
  10 / 2020
• Francis J. Kuhn Fellow Scholarship Award
  IFMA Foundation
  10 / 2019
• Best Master Thesis
  IFMA Switzerland
  03 / 2018
• Best Master's Degree
  ALUMNI ZHAW
  03 / 2018

Social media

LinkedIn

Projects

• Evaluation and Analysis of Strategic Management Indicators for Healthcare Properties / Co-project leader / ongoing
• Smart Building Information Service (SBIS): Using AI to dynamically find information / Team member / ongoing
• Food Waste Measure in Airline Catering / Project leader / completed
• FM 4.0 / Co-project leader / completed
• DC4HC – Digital Competence for Healthcare / Co-project leader / completed
• Determining the strategic need for action in the digitalization of hospitals on a normative, strategic and operational level / Co-project leader / completed
• SmartCareNet / Project leader / completed
• AALBridge / Team member / completed
• ActiveAdvice / Team member / completed
• iCareCooperatives / Team member / completed

Publications

Articles in scientific journal, peer-reviewed

• Schmitter, P., Shahgholian, A., & Tucker, M. (2024). Towards an understanding of the digital transformation of facility management in healthcare : perspectives from practice. Digital Transformation and Society, 3(4), 395–409. https://doi.org/10.1108/DTS-10-2023-0098
• Renyi, M., Hegedüs, A., Schmitter, P., Berger, F., Ballmer, T. M., Maier, E., & Kunze, C. (2022). Lessons learned : the multifaceted field of (digital) neighborhood development. The Journal of Community Informatics, 18(1). https://doi.org/10.15353/joci.v18i1.4427

Books, peer-reviewed

Schmitter, P. (2024). Digital transformation of facility management : a mixed methods study to develop a conceptual model to derive critical success factors for facility management in hospitals [Doctoral dissertation, Liverpool John Moores University, Liverpool Business School]. https://doi.org/10.24377/LJMU.t.00024652

Book chapters, peer-reviewed

• Schmitter, P. (2025). Digital transformation of healthcare facility management services. In J. Liebowitz (Ed.), Digital Transformation in Healthcare (pp. 77–103). World Scientific Publishing. https://doi.org/10.1142/9789819813506_0005
• de Sousa, R. T., Teles, S., Bertel, D., Schmitter, P., & Abrantes, D. (2020). Advisory on ambient assisted living solutions : towards an advisor concept and training curriculum. In M. Ziefle & L. A. Maciaszek (Eds.), Information and communication technologies for ageing well and e-health (pp. 41–61). Springer. https://doi.org/10.1007/978-3-030-52677-1_3

Written conference contributions, peer-reviewed

• Gatziu Grivas, S., Hanne, T., Imhof, D., Bugmann, D., & Schmitter, P. (2024). An intelligent platform-based tool for the development of digital transformation strategies [Conference paper]. Procedia Computer Science, 237, 344–353. https://doi.org/10.1016/j.procs.2024.05.114
• Schmitter, P., & Ashworth, S. (2023). Digitally transforming facility management in healthcare : a systematic review of key digital technologies and systems [Conference paper]. IOP Conference Series: Earth and Environmental Science, 1176, 12012. https://doi.org/10.1088/1755-1315/1176/1/012012
• Hanne, T., Gachnang, P., Gatziu Grivas, S., Kirecci, I., & Schmitter, P. (2022). Artificial intelligence and machine learning for maturity evaluation and model validation [Conference paper]. ICEME 2022 Proceeding, 256–260. https://doi.org/10.1145/3556089.3556102
• Kirecci, I., Schmitter, P., Hanne, T., Gachnang, P., & Gatziu Grivas, S. (2022). Reifegradmodelle als Grundlage für den digitalen Veränderungsprozess im Facility Management in Healthcare : eine integrative Literaturrecherche [Conference paper]. Journal für Facility Management, 23, 9–26. https://doi.org/10.34749/jfm.2022.4634
• Tavares de Sousa, R., Teles, S., Bertel, D., Schmitter, P., & Abrantes, D. (2019). Back to the roots : the perspectives of multiple stakeholders about a seamless physical-virtual AAL advisory service [Conference paper]. Proceedings of the 5th International Conference on Information and Communication Technologies for Ageing Well and E-Health ICT4AWE, 146–155. https://doi.org/10.5220/0007762201460155
• Bertel, D., Teles, S., Strohmeier, F., Vieira-Marques, P., Schmitter, P., Ruscher, S. H., Paúl, C., & Kofler, A. Ch. (2019). The best of both worlds : combining digital and human AAL advisory services for older adults [Conference paper]. In P. D. Bamidis, M. Ziefle, & L. A. Maciaszek (Eds.), Information and Communication Technologies for Ageing Well and e-Health (pp. 66–82). Springer. https://doi.org/10.1007/978-3-030-15736-4_4
• Kofler, A., Schmitter, P., Brockes, C., & Hofer, S. (2019). Service innovation for new care landscapes : a case study on safety in senior living and care [Conference paper]. In J. Smithwick, K. Sullivan, & M. Bown (Eds.), ASFM - Associated schools of Facility Management Proceedings (pp. 9–16). https://drive.google.com/file/d/1c_tzSuHW3lZTfHv4nnpuiGVAhkIdckK_/view
• Teles, S., Kofler, A. Ch., Schmitter, P., Ruscher, S., Paul, C., & Bertel, D. (2018). ActiveAdvice : a multi-stakeholder perspective to understand functional requirements of an online advice platform for AAL products and services [Conference paper]. In C. Röcker, J. O’Donoghue, M. Ziefle, L. Maciaszek, & W. Molloy (Eds.), Information and Communication Technologies for Ageing Well and e-Health (pp. 168–190). Springer. https://doi.org/10.1007/978-3-319-93644-4_9
• Schmitter, P., & Kofler, A. Ch. (2018). FM services get digital : key prerequisites to integrate intelligent personal assistants in Swiss hospitals [Conference paper]. In M. Tucker (Ed.), Research Papers for the 17th EuroFM Research Symposium EFMC 2018, 5-8 2018 June in Sofia, Bulgaria (pp. 119–126). EuroFM.
• Bertel, D., Teles, S., Strohmeier, F., Vieira-Marques, P., Schmitter, P., Ruscher, S., Paul, C., & Kofler, A. Ch. (2018). High tech, high touch : integrating digital and human AAL advisory services for older adults [Conference paper]. In P. Bamidis, M. Ziefle, & L. Maciaszek (Eds.), Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health (pp. 241–249). SciTePress. https://doi.org/10.5220/0006799002410249

Other publications

• Gonzalez Martinez, A., Meslec, M., Schmitter, P., Ashworth, S., Kanakaki, M., Eichenberger, J., Bolliger, K., & Pinsker, M. (2026). Smart Building Management 2025 : Zukunft Gebäudemanagement: Chancen, Nutzen und Grenzen von Smart-Building-Lösungen. ZHAW Zürcher Hochschule für Angewandte Wissenschaften. https://doi.org/10.21256/zhaw-35504
• Schmitter, P. (2025, September 3). Digital transformation of facility management : a mixed methods study to develop a conceptual model to derive critical success factors for facility management in hospitals. 7th Digital Health Lab Day, Winterthur, Switzerland, 3 September 2025. https://doi.org/10.21256/zhaw-34917
• Schmitter, P., Coenen, C., & Ulrich, C. (2025). Zwei Perspektiven auf Generative KI : Lehren und Lernen am Institut für Facility Management. Lehren und Lernen. https://blog.zhaw.ch/lehren-und-lernen/generative-ki-in-der-hochschullehre-chancen-fuer-lehren-und-lernen/
• Plüss, T., & Schmitter, P. (2024). Smart Building im Gesundheitswesen : betriebliche Risiken und Anforderungen. fmpro service, 2024(5), 25–27. https://doi.org/10.21256/zhaw-31589
• Schmitter, P., & Gatziu Grivas, S. (2023). Die Messung des digitalen Reifegrads. Clinicum, 2023(3), 58–59. https://doi.org/10.21256/zhaw-28509
• Schmitter, P., Berger, F., Renyi, M., Maier, E., Hegedüs, A., Ballmer, T. M., & Kunze, C. (2021). Technik im Quartier : Lessons Learned [Conference paper]. In G. Kempter & W. Ritter (eds.), Grenzüberschreitende Reallabore für Assistenztechnik : Beiträge zum Usability Day XIX (pp. 173–182). Pabst Science Publishers.
• Kunze, C., Renyi, M., Lerch, M., Maier, E., Kempter, G., Schneider, M., Steinhauser, A., Kaiser, U., Hegedüs, A., Berger, F., Ballmer, T. M., Schmitter, P., & Otto, U. (2021). Chancen und Herausforderungen der Digitalisierung in der Quartiersentwicklung : Ausgangsbasis und Fragestellungen im Projekt „Technik im Quartier“ [Conference paper]. In G. Kempter & W. Ritter (eds.), Grenzüberschreitende Reallabore für Assistenztechnik : Beiträge zum Usability Day XIX (pp. 145–152). Pabst Science Publishers.
• Maier, E., Kaiser, U., Reheis, R., Renyi, M., Schmitter, P., & Schneider, M. (2021). Technik im Quartier aus der Perspektive der Sozialraum-Akteure [Conference paper]. In G. Kempter & W. Ritter (eds.), Grenzüberschreitende Reallabore für Assistenztechnik : Beiträge zum Usability Day XIX (pp. 163–172). Pabst Science Publishers.
• Gerber, N., & Schmitter, P. (2021). Es werde Licht im dunklen Digital-Urwald. fmpro service, 2021(4), 20–21. https://doi.org/10.21256/zhaw-23064
• Kirecci, I., & Schmitter, P. (2021). Lost in Transformation. fmpro service, 2021(5), 32–34. https://doi.org/10.21256/zhaw-22833
• Gerber, N., Kirecci, I., Klauser, V., Krähenbühl, A., Nörr-Pfenninger, S., Pericin Häfliger, I., Schmitter, P., & Hofer, S. (2020). Service- und genesungsorientierte Leistungserstellung in Gesundheitsorganisationen : ein Plädoyer für mehr Kooperation von medizinischen und nicht-medizinischen Berufsgruppen. ZHAW Zürcher Hochschule für Angewandte Wissenschaften. https://doi.org/10.21256/zhaw-21153
• Schmitter, P., Kofler, A., Gerber, N., & Hofer, S. (2019). Smart infrastructure - smart services : focus on non-medical support services in hospitals. Proceedings CIB World Building Congress.
• Kofler, A., Gerber, N., & Schmitter, P. (2018). Versorgung Digital : AALBridge. Transfer, 2018(1), 11. https://doi.org/10.21256/zhaw-3636
• Kofler, A., Awuku-Sao, G., & Schmitter, P. (2017). Baseline report on AAL advice, decision and authorization. https://project.activeadvice.eu/deliverables/deliverable-2-1-baseline-report/
• Kofler, A., & Schmitter, P. (2017). “Siri, wie komme ich in die Cafeteria?”. fmpro service, 2017(4), 18–20.

Oral conference contributions and abstracts

• Schmitter, P., & Ashworth, S. (2023, May 11). Digitally transforming facility management in healthcare. CIB W070 Conference on Facility Management and Maintenance, Trondheim, Norway, 8-11 May 2023.
• Schmitter, P. (2022, October 20). Flexibilität durch Digitale Transformation. 12. Fachkonferenz – Das Spital der Zukunft, Blezinger Healthcare, Luzern, Schweiz, 20.-22. Oktober 2022.
• Gerber, N., & Schmitter, P. (2021, November 26). Gefangen im dunklen Digital-Dschungel? Gedanken zur Erhellung. FM Perspektiven: FM Innovationen in HC digital, Wädenswil, 26. November 2021.
• Gatziu Grivas, S., Schmitter, P., & Kirecci, I. (2021, November 26). Die ABILI-Methodik : Navigation bei der digitalen Transformation. FM Perspektiven: FM Innovationen in HC digital, Wädenswil, 26. November 2021.
• Schmitter, P., & Kirecci, I. (2021, October 22). Lost in Transformation : was sind die Grundlagen einer erfolgreichen digitalen Transformation? 11. Fachkonferenz – Das Spital der Zukunft, Blezinger Healthcare, Luzern, 21.-23. Oktober 2021.
• Ballmer, T. M., & Schmitter, P. (2019). Mobil im Quartier Workshop. Impulstagung Soziale Innovation: #1 Fokus Ageing Society, Bern, 6. - 7. September 2019.

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