Dr. Paul Schmitter

Work at ZHAW

Position

Lecturer and Researcher

Focus

• Facility Management in Healthcare
• Digital Transformation in Facility Management
• Digital maturity assessments
• Ambient Assisted Living / Ambient Intelligence: Use and application of technical assistance Systems
• Strategic impact of artificial intelligence in facility management

Network

Membership of networks

• Alumni ZHAW
• ZHAW Digital Health Lab
• International Facility Management Association

ORCID digital identifier

ORCID ID: 0009-0008-8530-720X

Awards

• City & Country Clubs Council Scholarship Award
  IFMA Foundation
  10 / 2020
• Francis J. Kuhn Fellow Scholarship Award
  IFMA Foundation
  10 / 2019
• Best Master Thesis
  IFMA Switzerland
  03 / 2018
• Best Master's Degree
  ALUMNI ZHAW
  03 / 2018

Social media

LinkedIn

Projects

• Food Waste Measure in Airline Catering / Project leader / ongoing
• Smart Building Information Service (SBIS): Using AI to dynamically find information / Team member / ongoing
• FM 4.0 / Co-project leader / completed
• DC4HC – Digital Competence for Healthcare / Co-project leader / completed
• Determining the strategic need for action in the digitalization of hospitals on a normative, strategic and operational level / Co-project leader / completed
• SmartCareNet / Project leader / completed
• AALBridge / Team member / completed
• ActiveAdvice / Team member / completed
• iCareCooperatives / Team member / completed

Publications

• Schmitter, Paul; Shahgholian, Azar; Tucker, Matthew,

  2024.

  Towards an understanding of the digital transformation of facility management in healthcare : perspectives from practice.

  Digital Transformation and Society.

  3(4), pp. 395-409.

  Available from: https://doi.org/10.1108/DTS-10-2023-0098

• Renyi, Madeleine; Hegedüs, Anna; Schmitter, Paul; Berger, Fabian; Ballmer, Thomas Michael; Maier, Edith; Kunze, Christophe,

  2022.

  Lessons learned : the multifaceted field of (digital) neighborhood development.

  The Journal of Community Informatics.

  18(1).

  Available from: https://doi.org/10.15353/joci.v18i1.4427

• Schmitter, Paul,

  2024.

  Digital transformation of facility management : a mixed methods study to develop a conceptual model to derive critical success factors for facility management in hospitals.

  Liverpool:

  Liverpool John Moores University, Liverpool Business School.

  Available from: https://doi.org/10.24377/LJMU.t.00024652

• de Sousa, Rita Tavares; Teles, Soraia; Bertel, Diotima; Schmitter, Paul; Abrantes, Diogo,

  2020.

  Advisory on ambient assisted living solutions : towards an advisor concept and training curriculum.

  In:

  Ziefle, Martina; Maciaszek, Leszek A., eds.,

  Information and communication technologies for ageing well and e-health.

  Cham:

  Springer.

  pp. 41-61.

  Available from: https://doi.org/10.1007/978-3-030-52677-1_3

• Gatziu Grivas, Stella; Hanne, Thomas; Imhof, Denis; Bugmann, Diego; Schmitter, Paul,

  2024.

  An intelligent platform-based tool for the development of digital transformation strategies[paper].

  In:

  International Conference on Industry Science and Computer Sciences Innovation (iSCSi), Lisbon, Portugal, 4-6 October 2023.

  Elsevier.

  pp. 344-353.

  Available from: https://doi.org/10.1016/j.procs.2024.05.114

• Schmitter, Paul; Ashworth, Simon,

  2023.

  Digitally transforming facility management in healthcare : a systematic review of key digital technologies and systems[paper].

  In:

  IOP Conference Series: Earth and Environmental Science.

  CIB W070 Conference on Facility Management and Maintenance 2023, Trondheim, Norway, 8-11 May 2023.

  IOP Publishing.

  pp. 012012.

  Available from: https://doi.org/10.1088/1755-1315/1176/1/012012

• Kirecci, Ilyas; Schmitter, Paul; Hanne, Thomas; Gachnang, Philipp; Gatziu Grivas, Stella,

  2022.

  Reifegradmodelle als Grundlage für den digitalen Veränderungsprozess im Facility Management in Healthcare : eine integrative Literaturrecherche[paper].

  In:

  15. Internationaler Facility Management Kongress, TU Wien, Österreich, 17.-18. November 2022.

  Wien:

  Technische Universität Wien.

  pp. 9-26.

  Available from: https://doi.org/10.34749/jfm.2022.4634

• Hanne, Thomas; Gachnang, Phillip; Gatziu Grivas, Stella; Kirecci, Ilyas; Schmitter, Paul,

  2022.

  Artificial intelligence and machine learning for maturity evaluation and model validation[paper].

  In:

  ICEME 2022 Proceeding.

  13th International Conference on E-business, Management and Economics (ICEME), Beijing, China, 16-18 July 2022.

  Association for Computing Machinery.

  pp. 256-260.

  Available from: https://doi.org/10.1145/3556089.3556102

• Kofler, Andrea; Schmitter, Paul; Brockes, Christiane; Hofer, Susanne,

  2019.

  Service innovation for new care landscapes : a case study on safety in senior living and care[paper].

  In:

  Smithwick, Jake; Sullivan, Kenneth; Bown, Michael, eds.,

  ASFM - Associated schools of Facility Management Proceedings.

  ASFM Fall 2019 Colloquium, Phoenix, USA, 15 Oktober 2019.

  pp. 9-16.

  Available from: https://drive.google.com/file/d/1c_tzSuHW3lZTfHv4nnpuiGVAhkIdckK_/view

• Tavares de Sousa, Rita; Teles, Soraia; Bertel, Diotima; Schmitter, Paul; Abrantes, Diogo,

  2019.

  Back to the roots : the perspectives of multiple stakeholders about a seamless physical-virtual AAL advisory service[paper].

  In:

  Proceedings of the 5th International Conference on Information and Communication Technologies for Ageing Well and e-Health ICT4AWE.

  5th International Conference on Information and Communication Technologies for Ageing Well and e-Health (ICT4AWE), Heraklion, Greece, 2-4 May 2019.

  SciTePress.

  pp. 146-155.

  Available from: https://doi.org/10.5220/0007762201460155

• Bertel, Diotima; Teles, Soraia; Strohmeier, Flora; Vieira-Marques, Pedro; Schmitter, Paul; Ruscher, Stefan H.; Paúl, Constança; Kofler, Andrea Ch.,

  2019.

  The best of both worlds : combining digital and human AAL advisory services for older adults[paper].

  In:

  Bamidis, Panagiotis D.; Ziefle, Martina; Maciaszek, Leszek A., eds.,

  Information and Communication Technologies for Ageing Well and e-Health.

  4th International Conference on Information and Communication Technologies for Ageing Well and e-Health (ICT4AWE), Funchal, Portugal, 22-23 March 2018.

  Heidelberg:

  Springer.

  pp. 66-82.

  Communications in Computer and Information Science ; 982.

  Available from: https://doi.org/10.1007/978-3-030-15736-4_4

• Teles, Soraia; Kofler, Andrea Ch.; Schmitter, Paul; Ruscher, Stefan; Paul, Constanca; Bertel, Diotima,

  2018.

  ActiveAdvice : a multi-stakeholder perspective to understand functional requirements of an online advice platform for AAL products and services[paper].

  In:

  Röcker, C.; O'Donoghue, J.; Ziefle, M.; Maciaszek, L.; Molloy, W., eds.,

  Information and Communication Technologies for Ageing Well and e-Health.

  3rd International Conference on Information and Communication Technologies for Ageing Well and e-Health (ICT4AWE), Porto, Portugal, 28-29 April 2017.

  Heidelberg:

  Springer.

  pp. 168-190.

  Communications in Computer and Information Science ; 869.

  Available from: https://doi.org/10.1007/978-3-319-93644-4_9

• Schmitter, Paul; Kofler, Andrea Ch.,

  2018.

  FM services get digital : key prerequisites to integrate intelligent personal assistants in Swiss hospitals[paper].

  In:

  Tucker, Matthew, ed.,

  Research Papers for the 17th EuroFM Research Symposium EFMC 2018, 5-8 2018 June in Sofia, Bulgaria.

  17th EuroFM Research Symposium EFMC 2018, Sofia, 5-8 June 2018.

  Schiphol-Rijk:

  EuroFM.

  pp. 119-126.

• Bertel, Diotima; Teles, Soraia; Strohmeier, Flora; Vieira-Marques, Pedro; Schmitter, Paul; Ruscher, Stefan; Paul, Constanca; Kofler, Andrea Ch.,

  2018.

  High tech, high touch : integrating digital and human AAL advisory services for older adults[paper].

  In:

  Bamidis, P.; Ziefle, M.; Maciaszek, L., eds.,

  Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health.

  4th International Conference on Information and Communication Technologies for Ageing Well and e-Health (ICT4AWE), Funchal, Portugal, 22-23 March 2018.

  Setúbal:

  SciTePress.

  pp. 241-249.

  Available from: https://doi.org/10.5220/0006799002410249

• Schmitter, Paul; Coenen, Christian; Ulrich, Carmen,

  2025.

  Zwei Perspektiven auf Generative KI : Lehren und Lernen am Institut für Facility Management.

  Lehren und Lernen.

  Available from: https://blog.zhaw.ch/lehren-und-lernen/generative-ki-in-der-hochschullehre-chancen-fuer-lehren-und-lernen/

• Plüss, Till; Schmitter, Paul,

  2024.

  Smart Building im Gesundheitswesen : betriebliche Risiken und Anforderungen.

  fmpro service.

  2024(5), pp. 25-27.

  Available from: https://doi.org/10.21256/zhaw-31589

• Schmitter, Paul; Gatziu Grivas, Stella,

  2023.

  Die Messung des digitalen Reifegrads.

  Clinicum.

  2023(3), pp. 58-59.

  Available from: https://doi.org/10.21256/zhaw-28509

• Gerber, Nicole; Schmitter, Paul,

  2021.

  Es werde Licht im dunklen Digital-Urwald.

  fmpro service.

  2021(4), pp. 20-21.

  Available from: https://doi.org/10.21256/zhaw-23064

• Kirecci, Ilyas; Schmitter, Paul,

  2021.

  Lost in Transformation.

  fmpro service.

  2021(5), pp. 32-34.

  Available from: https://doi.org/10.21256/zhaw-22833

• Kunze, Christoph; Renyi, Madeleine; Lerch, Mirjam; Maier, Edith; Kempter, Guido; Schneider, Markus; Steinhauser, Achim; Kaiser, Urban; Hegedüs, Anna; Berger, Fabian; Ballmer, Thomas Michael; Schmitter, Paul; Otto, Ulrich,

  2021.

  Chancen und Herausforderungen der Digitalisierung in der Quartiersentwicklung : Ausgangsbasis und Fragestellungen im Projekt „Technik im Quartier“[paper].

  In:

  Kempter, Guido; Ritter, Walter, eds.,

  Grenzüberschreitende Reallabore für Assistenztechnik : Beiträge zum Usability Day XIX.

  uDay XIX : Grenzüberschreitende Reallabore für Assistenztechnik, Hard am Bodensee, 24. Juni 2021.

  Lengerich:

  Pabst Science Publishers.

  pp. 145-152.

• Schmitter, Paul; Berger, Fabian; Renyi, Madeleine; Maier, Edith; Hegedüs, Anna; Ballmer, Thomas Michael; Kunze, Christophe,

  2021.

  Technik im Quartier : Lessons Learned[paper].

  In:

  Kempter, Guido; Ritter, Walter, eds.,

  Grenzüberschreitende Reallabore für Assistenztechnik : Beiträge zum Usability Day XIX.

  uDay XIX : Grenzüberschreitende Reallabore für Assistenztechnik, Hard am Bodensee, 24. Juni 2021.

  Lengerich:

  Pabst Science Publishers.

  pp. 173-182.

• Maier, Edith; Kaiser, Urban; Reheis, Raphaela; Renyi, Madeleine; Schmitter, Paul; Schneider, Markus; et al.,

  2021.

  Technik im Quartier aus der Perspektive der Sozialraum-Akteure[paper].

  In:

  Kempter, Guido; Ritter, Walter, eds.,

  Grenzüberschreitende Reallabore für Assistenztechnik : Beiträge zum Usability Day XIX.

  uDay XIX : Grenzüberschreitende Reallabore für Assistenztechnik, Hard am Bodensee, 24. Juni 2021.

  Lengerich:

  Pabst Science Publishers.

  pp. 163-172.

• Gerber, Nicole; Kirecci, Ilyas; Klauser, Viola; Krähenbühl, Andrea; Nörr-Pfenninger, Susanne; Pericin Häfliger, Irina; Schmitter, Paul; Hofer, Susanne,

  2020.

  Service- und genesungsorientierte Leistungserstellung in Gesundheitsorganisationen : ein Plädoyer für mehr Kooperation von medizinischen und nicht-medizinischen Berufsgruppen.

  Wädenswil:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-21153

• Schmitter, Paul; Kofler, Andrea; Gerber, Nicole; Hofer, Susanne,

  2019.

  Smart infrastructure - smart services : focus on non-medical support services in hospitals[paper].

  In:

  Proceedings CIB World Building Congress.

  CIB World Building Congress, Hong Kong, 17-21 June 2019.

  Hong Kong:

  The Hong Kong Polytechnic University.

• Kofler, Andrea; Gerber, Nicole; Schmitter, Paul,

  2018.

  Versorgung Digital : AALBridge.

  Transfer.

  2018(1), pp. 11.

  Available from: https://doi.org/10.21256/zhaw-3636

• Kofler, Andrea; Schmitter, Paul,

  2017.

  "Siri, wie komme ich in die Cafeteria?".

  fmpro service.

  2017(4), pp. 18-20.

• Kofler, Andrea; Awuku-Sao, Gyan; Schmitter, Paul,

  2017.

  Baseline report on AAL advice, decision and authorization.

  Available from: https://project.activeadvice.eu/deliverables/deliverable-2-1-baseline-report/

• Schmitter, Paul,

  2022.

  Flexibilität durch Digitale Transformation.

  In:

  12. Fachkonferenz – Das Spital der Zukunft, Blezinger Healthcare, Luzern, Schweiz, 20.-22. Oktober 2022.

• Gatziu Grivas, Stella; Schmitter, Paul; Kirecci, Ilyas,

  2021.

  Die ABILI-Methodik : Navigation bei der digitalen Transformation.

  In:

  FM Perspektiven: FM Innovationen in HC digital, Wädenswil, 26. November 2021.

• Gerber, Nicole; Schmitter, Paul,

  2021.

  Gefangen im dunklen Digital-Dschungel? Gedanken zur Erhellung.

  In:

  FM Perspektiven: FM Innovationen in HC digital, Wädenswil, 26. November 2021.

• Schmitter, Paul; Kirecci, Ilyas,

  2021.

  Lost in Transformation : was sind die Grundlagen einer erfolgreichen digitalen Transformation?.

  In:

  11. Fachkonferenz – Das Spital der Zukunft, Blezinger Healthcare, Luzern, 21.-23. Oktober 2021.

• Ballmer, Thomas Michael; Schmitter, Paul,

  2019.

  Mobil im Quartier Workshop.

  In:

  Impulstagung Soziale Innovation: #1 Fokus Ageing Society, Bern, 6. - 7. September 2019.

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