Prof. Dr. Christoph Heitz

Prof. Dr. Christoph Heitz

Prof. Dr. Christoph Heitz
ZHAW School of Engineering
Rosenstrasse 3
8400 Winterthur

+41 (0) 58 934 78 16
christoph.heitz@zhaw.ch

Persönliches Profil

Leitungsfunktion

  • Schwerpunktleitung Business Engineering and Operations Management

Tätigkeit an der ZHAW als

Dozent (Operations Management, Service Science)
Mitglied Geschäftsleitung Institut für Datenanalyse und Prozessdesign
Präsident des Swiss Institute of Service Science (SISS): www.service-science.ch

http://www.idp.zhaw.ch

Lehrtätigkeit in der Weiterbildung

Arbeits- und Forschungsschwerpunkte, Spezialkenntnisse

- Service Science
- Stochastische Prozesse und Systeme
- Optimierung von Betriebsprozessen (Produktion, Fertigung, Dienstleistung)
- Operations Management
- Warteschlangentheorie und Anwendungen in wirtschaftlichen Systemen

Aus- und Fortbildung

Dipl. Physik, Freiburg i.Br., 1992
Dr. rer. nat., Freiburg i.Fr., 1996

Mitglied in Netzwerken

Projekte

Projektleitung

Mitarbeit an folgenden Projekten

Publikationen

Monographien und Herausgeberschaften

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Internet of Services

: Telecommunication Services Evolution.

In: LNCS. Heidelberg: Springer. Peer reviewed.

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Method and Apparatus for the examination of a material

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EP 1 494 126. München: Europäisches Patentamt.

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Method and device for characterizing the linear properties of an electrical component

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EP05405031.5. München: Europäisches Patentamt.

Beiträge, peer-reviewed

; ; ().

Modelling customer lifetime value in contractual settings

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Int. J. Services Technology and Management, 16, 2. 172 - 190. Peer reviewed.

Beiträge, nicht peer-reviewed

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Anlagenbewirtschaftung und Nutzenmaximierung

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fmpro service, Zeitschrift des Schweizerischen Verbands für Facility Management und Mainenance 22-23.

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Assetmanagement: Technische Anlagen als Mittel zur Wertschöpfung

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ew Magazin für die Energiewirtschaft 57-60.

; ().

Churn prediction based on text mining and CRM data analysis

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In: Proc. 2014 Science-to-Business in Marketing Conference. Winterthur: ZHAW.

; ; ().

Customers as Investment Objects – a New Perspective on Marketing

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In: Proc. 2014 Science-to-Business in Marketing Conference. Winterthur: ZHAW.

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On the economics of asset management

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In: Preprints. (Vol 4, pp.89-102). Innsbruck: 18th Int. Working Seminar on Production Economics.

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Asset Management: From minimizing costs to maximizing value creation

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In: 2nd World Maintenance Forum,. Lugano, Switzerland: SUPSI.

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From Maintenance Management to Asset Management:

: Shifting the view from functional behavior of assets to value creation with assets.

In: 2nd World Maintenance Forum. Lugano, Switzerland: Sept 2013.

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Life Cycle Management of Technical Systems and Integral Financial Modeling

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In: World Trends in Maintenance Engineering. Pretoria: CSIR International Conference Centre.

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Gezielte Steuerung des Kundenwertes durch optimierte Kundenansprache nach dem Customer Lifetime-Ansatz

: Ein neuer Ansatz für die Bewertung und Steuerung von Kundenbeziehungen.

In: Frank Hannich; al et (Hg.). Swiss CRM 2012: Einsatz und Trends in Schweizer Unternehmen. Winterthur: ZHAW.

().

How exactly does value creation happen in services? On the way of operationalizing SDL

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In: INFORMS Annual Meeting. Phoenix, AZ: INFORMS.

; ; ().

Customer Lifetime Value under Complex Contract Structures

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In: Morin, J.-H.; Ralyté, J.; Snene, M. (Hg.). Exploring Service Science (276 - 281). Lecture Notes in Business Information Processing , LNBIB 53. Berlin, Heidelberg: Springer-Verlag.

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Fast Realization of the Model Vector Fitting Method for Rational Modeling with Accurate Representation of Small Eigenvalues

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IEEE Trans. Power Delivery, Vol. 24, No. 3. 1396-1405.

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Direct marketing of service contracts under autonomous customer dynamics

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In: INFORMS Annual Meeting. Washington, D.C., USA: INFORMS.

; ().

Flow-time estimation in dynamics job shops with priority scheduling using a hybrid modelling approach

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In: Proc. 10th International Conference on the Modern Information Technology in the Innovation Processes of the Industrial Enterprises MITIP. Prague: MITIP.

; ; ().

Knowledge Management in Call Centers: How Routing Rules Influence Expertise and Service Quality

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In: Manufacturing and Service Operations Management conference - MSOM 2008. Washington DC: MSOM.

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Maximizing Service Productivity Through Task Routing Rules

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In: INFORMS Annual Meeting. Washington, D.C., USA: INFORMS.

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Modal vector fitting: a tool for generating rational models of high accuracy with arbitrary terminal conditions

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IEEE Trans. Advanced Packaging, Vol. 31, No. 4. 664-672.

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The Concept of Shadow Price to Monetarize the Intangible Value of Expertise

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In: IEEE International Conference on Service Operations and Logistics, and Informatics. (1736-1741). Beijing, China: IEEE.

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A Method to Detect Out of Stock

.

In: INFORMS Annual Meeting. Seattle: INFORMS.

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Estimation of job completion times in a dynamic job shop based on static job shop solution

.

In: IFAC Workshop on Intelligent Manufacturing Systems. Alicante, Spain: IFAC.

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Generic and Automated Simulation Modeling Based on Measurements

.

In: International Conference on Power Systems Transients (IPST 07). Lyon: IPST.

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Mit Durchblick gewinnen

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LOG.Punkt, Nr. 3. 32.

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Production System Dynamics Under the Control of Human Planners

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In: INFORMS Annual Meeting. Seattle: INFORMS .

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Rational modeling of multiport systems by modal vector fitting

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In: 11th IEEE Workshop on Signal Propagation on Interconnects. (49-52). Genoa, Italy: IEEE.

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Weltweites Netz von Distributionsstandorten optimiert

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Industrie Management, Vol.23, No.5. 71-74.

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Neuer Studiengang Wirtschaftsingenieurwesen - von IDP zu WI

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zhwinfo, Nr. 28, 20. Jahrgang. 28.

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New Simulation Methodology for Power Systems

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In: European EMTP-ATP Conference. Dresden, Germany: EEUG.

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Stochastic temperature modulation: A new technique in temperature-modulated DSC

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In: Thermochimica acta. (147-155). Amsterdam, The Netherlands: Elsevier BV.

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Process performance analysis and layout optimization for a medium-sized manufacturing enterprise

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In: Proc. of 4th IPLnet Workshop. Schloss Böttstein, Switzerland: IPLnet.

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Synchronizing IEEE 1588 Clocks Under the Presence of Significant Stochastic Network Delays

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In: 2005 Conference on IEEE 1588. 10.-12. Oktober, 2005, Winterthur NISTIR, 7302. Winterthur: IEFE.

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TOPEM® - The new advanced multifrequency temperature modulated DSC technique

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In: NATAS 33rd Annual Conference Proceedings. Universal City, USA: NATAS.

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Dynamical behaviour of cyclic production lines under instationary conditions with a system dynamics approach.

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In: Global Challenges in Manufacturing - IMS International Forum. (666-673). Cernobbio, Italy: IMS.

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Simulation based case studies for management training in the fields of production and supply chain training

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In: IPLnet (Hg.). Proceedings of the IPLnet 2004 Workshop. Murten, Switzerland: IPLnet.

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Approximative modelling of manufacturing systems

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In: 7th IFAC Workshop on Intelligent Manufacturing Systems. (143-148). Budapest: IFAC.

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Bodenverkehr am Flughafen Zürich-Kloten

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In: Technische Rundschau Online. Laufenburg: Binkert Medien AG.

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Inventory Management Based on Simulation of Ordering Process

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In: Proc. of 2. IPLnet Workshop. Ebnat-Kappel, Switzerland: IPLnet.

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Analysis of Phase Resolved Partial Discharge Patterns of Voids Based on a Stochastic Process Approach

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Journal of Physics D: Applied Physics, 35 (11/2002). 1149.

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Demand forecasting for inventory control and production planning

: Proceedings of the IPLnet 2002 Workshop, September 10-11, 2002, Saas Fee, Switzerland.

In: . (1). Switzerland: Saas Fee.

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Macro-level modelling of product lines

: Proceedings of the IPLnet 2002 Workshop, September 10-11, 2002, Saas Fee, Switzerland.

In: . Switzerland: Saas Fee.

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Optimization of Industrial Processes in an Uncertain Environment

: IPLnet Workshop, Monte Verità, Sept. 2001.

In: . Monte Verità: IPLnet .