Prof. Dr. Theresa Schmiedel

Arbeit an der ZHAW

Tätigkeit

• Leiterin, Institut für Wirtschaftsinformatik
• Leiterin, Fachstelle Social Robotics

Arbeits- und Forschungsschwerpunkte

• Sozial intelligente Systeme
• Soziale Robotik
• Value-based human-robot-interaction
• Wertorientiertes Technologiedesign
• Verantwortungsvolle Technologieintegration

Lehrtätigkeit in der Weiterbildung

MAS Business Administration

Netzwerk

ORCID digital identifier

ORCID ID: 0000-0003-3837-7615

Publikationen

Beiträge in wissenschaftlicher Zeitschrift, peer-reviewed

• Vonschallen, S. et al. (2026) 'Knowledge is power? The impact of agent knowledge on persuasion effectiveness in online interactions with generative social agents', Computers in Human Behavior Artificial Humans, 9(100337). doi: 10.1016/j.chbah.2026.100337.
• Vonschallen, S. et al. (2026) 'Never say never : exploring the effects of knowledge availability on agent persuasiveness in controlled physiotherapy motivation dialogues', Frontiers in Artificial Intelligence, 9(1810725). doi: 10.3389/frai.2026.1810725.
• Badakhshan, P. et al. (2023) 'A measurement instrument for the "ten principles of good BPM"', Business Process Management Journal, 29(6), pp. 1762–1790. doi: 10.1108/bpmj-08-2021-0549.
• Vom Brocke, J. et al. (2021) 'Context-aware business process management', Business & Information Systems Engineering, 63(5), pp. 533–550. doi: 10.1007/s12599-021-00685-0.
• Schmiedel, T., Recker, J. and vom Brocke, J. (2020) 'The relation between BPM culture, BPM methods, and process performance : evidence from quantitative field studies', Information & Management, 57(2), p. 103175. doi: 10.1016/j.im.2019.103175.
• Zelt, S. et al. (2018) 'A theory of contingent business process management', Business Process Management Journal, 25(6), pp. 1291–1316. doi: 10.1108/bpmj-05-2018-0129.
• Zelt, S. et al. (2018) 'Development and validation of an instrument to measure and manage organizational process variety', PLOS ONE, 13(10), p. e0206198. doi: 10.1371/journal.pone.0206198.
• Schmiedel, T., Müller, O. and vom Brocke, J. (2018) 'Topic modeling as a strategy of inquiry in organizational research : a tutorial with an application example on organizational culture', Organizational Research Methods, 22(4), pp. 941–968. doi: 10.1177/1094428118773858.
• Zelt, S., Schmiedel, T. and vom Brocke, J. (2018) 'Understanding the nature of processes : an information-processing perspective', Business Process Management Journal, 24(1), pp. 67–88. doi: 10.1108/bpmj-05-2016-0102.
• Spiegel, M., Schmiedel, T. and vom Brocke, J. (2017) 'What makes change harder – or easier', MIT Sloan Management Review, 2017(2).
• vom Brocke, J., Zelt, S. and Schmiedel, T. (2016) 'On the role of context in business process management', International Journal of Information Management, 36(3), pp. 486–495. doi: 10.1016/j.ijinfomgt.2015.10.002.
• vom Brocke, J. et al. (2016) 'From local IT needs to global process transformation : Hilti's customer service program', Business Process Management Journal, 22(3), pp. 594–613. doi: 10.1108/bpmj-02-2015-0016.
• Gorbacheva, E. et al. (2016) 'The role of gender in business process management competence supply', Business & Information Systems Engineering, 58(3), pp. 213–231. doi: 10.1007/s12599-016-0428-2.
• Kummer, T.-F. and Schmiedel, T. (2016) 'Reviewing the role of culture in strategic information systems research : a call for prescriptive theorizing on culture management', Communications of the Association for Information Systems, 38, pp. 122–144. doi: 10.17705/1cais.03805.
• Schmiedel, T. (2014) 'On the management of culture within business process management', Uporabna Informatika, 22(2), pp. 68–75. Available at: https://www.dlib.si/details/URN:NBN:SI:DOC-OWJOBJLH.
• vom Brocke, J. et al. (2014) 'Ten principles of good business process management', Business Process Management Journal, 20(4), pp. 530–548. doi: 10.1108/bpmj-06-2013-0074.
• Müller, O. et al. (2014) 'Towards a typology of business process management professionals : identifying patterns of competences through latent semantic analysis', Enterprise Information Systems, 10(1), pp. 50–80. doi: 10.1080/17517575.2014.923514.
• Schmiedel, T., vom Brocke, J. and Recker, J. (2014) 'Development and validation of an instrument to measure organizational cultures' support of business process management', Information & Management, 51(1), pp. 43–56. doi: 10.1016/j.im.2013.08.005.
• Schmiedel, T., vom Brocke, J. and Recker, J. (2013) 'Which cultural values matter to business process management? : results from a global Delphi study', Business Process Management Journal, 19(2), pp. 292–317. doi: 10.1108/14637151311308321.
• vom Brocke, J. and Sinnl, T. (2011) 'Culture in business process management : a literature review', Business Process Management Journal, 17(2), pp. 357–378. doi: 10.1108/14637151111122383.

Bücher, peer-reviewed

• Schmiedel, T. (2019) Social phenomena in information systems research and information systems research for social phenomena. Vaduz: University of Liechtenstein.
• vom Brocke, J. and Schmiedel, T. (eds) (2015) BPM - driving innovation in a digital world. Cham: Springer. doi: 10.1007/978-3-319-14430-6.
• Schmiedel, T. (2012) Understanding culture as a concept in business process management research. Doctoral dissertation. University of Liechtenstein.

Buchbeiträge, peer-reviewed

• Vonschallen, S. et al. (2026) 'Designanforderungen für wertorientierte soziale Roboter in der Altenpflege', in D'Onofrio, S. and Russ, C. (eds) Digital HealthTech : Grundlagen, Trends und Wirtschaftlichkeit, Technik und Innovation, Verantwortung. Wiesbaden: Springer, pp. 475–495. doi: 10.1007/978-3-658-51795-3_21.
• Schmiedel, T. and Zhong, V. J. (2026) 'Value-based human-robot-interaction : a perceptual control theory approach toward socially intelligent agents', in Hakli, R. et al. (eds) Social robots and cultural sustainability. Cham: Palgrave Macmillan, pp. 153–177. doi: 10.1007/978-3-031-99290-2_7.
• Schmiedel, T., Jäger, J. and Zhong, V. J. (2023) 'Soziale Roboter in organisatorischen Kontexten : die Rolle von Kultur und zukünftiger Forschungsbedarf', in Dornberger, R. (ed.) Neue Trends in Wirtschaftsinformatik und eingesetzte Technologien : digitale Innovation und digitale Transformation. Cham: Springer, pp. 173–188. doi: 10.1007/978-3-031-32538-0_11.
• Schmiedel, T., Jäger, J. and Zhong, V. J. (2020) 'Social robots in organizational contexts : the role of culture and future research needs', in Dornberger, R. (ed.) New trends in business information systems and technology. Cham: Springer, pp. 163–177. doi: 10.1007/978-3-030-48332-6_11.
• vom Brocke, J. et al. (2017) 'A journey of digital innovation and transformation : the case of Hilti', in Oswald, G. and Kleinemeier, M. (eds) Shaping the digital enterprise : trends and use cases in digital innovation and transformation. Cham: Springer, pp. 237–251. doi: 10.1007/978-3-319-40967-2_12.
• Schmiedel, T. and vom Brocke, J. (2015) 'Business process management : potentials and challenges of driving innovation', in vom Brocke, J. and Schmiedel, T. (eds) BPM - driving innovation in a digital world. Cham: Springer, pp. 3–15. doi: 10.1007/978-3-319-14430-6_1.
• Schmiedel, T., vom Brocke, J. and Recker, J. (2015) 'Culture in business process management : how cultural values determine BPM success', in vom Brocke, J. and Rosemann, M. (eds) Handbook on business process management 2 : strategic alignment, governance, people and culture. Berlin: Springer, pp. 649–663. doi: 10.1007/978-3-642-45103-4_27.
• vom Brocke, J. et al. (2015) 'How organizational culture facilitates a global BPM project : the case of Hilti', in vom Brocke, J. and Rosemann, M. (eds) Handbook on business process management 2 : strategic alignment, governance, people and culture. Berlin: Springer, pp. 693–713. doi: 10.1007/978-3-642-45103-4_29.
• Schmiedel, T., vom Brocke, J. and Uhl, A. (2014) 'Operational excellence', in Uhl, A. and Gollenia, L. A. (eds) Digital enterprise transformation : a business-driven approach to leveraging innovative IT. Surrey: Gower, pp. 207–230.
• Schmiedel, T. and vom Brocke, J. (2014) 'Cultural values matter : the role of organizational culture in ECM', in vom Brocke, J. and Simons, A. (eds) Enterprise content management in information systems research : foundations, methods and cases. Berlin: Springer, pp. 75–87. doi: 10.1007/978-3-642-39715-8_5.
• Schmiedel, T. et al. (2013) 'A global HR transformation : how a leading company leveraged the innovative power of IT', in Uhl, A. and Gollenia, L. A. (eds) Business transformation essentials : case studies and articles. Gower, pp. 159–172. doi: 10.4324/9781315570624-13.
• vom Brocke, J., Petry, M. and Schmiedel, T. (2013) 'How Hilti masters transformation', in Uhl, A. and Gollenia, L. A. (eds) Business transformation essentials : case studies and articles. Gower, pp. 203–213. doi: 10.4324/9781315570624-16.
• vom Brocke, J. et al. (2010) 'Global processes and data : the culture journey at Hilti Corporation', in vom Brocke, J. and Rosemann, M. (eds) Handbook on business process management 2 : strategic alignment, governance, people and culture. Heidelberg: Springer, pp. 537–556.
• Buß, E. and Sinnl, T. (2008) 'Management in der modernen Gesellschaft', in Buß, E. (ed.) Managementsoziologie : Grundlagen, Praxiskonzepte, Fallstudien. München: Oldenbourg, pp. 299–336.

Schriftliche Konferenzbeiträge, peer-reviewed

• Vonschallen, S. et al. (2026) 'Hope, fear, and timing : ambivalent attitudes towards current and future scenarios involving humanoid robots', in 2026 IEEE 35th International Conference on Robot and Human Interactive Communication (RO-MAN). IEEE, pp. 882–888. doi: 10.1109/ro-man72286.2026.11714740.
• Vonschallen, S. et al. (2026) 'Knowledge-based design requirements for persuasive generative social robots in eldercare', in Staffa, M. et al. (eds) Social Robotics + AI : 17th International Conference, ICSR+AI 2025, Naples, Italy, September 10–12, 2025, Proceedings, Part I. Singapore: Springer, pp. 224–240. doi: 10.1007/978-981-95-2379-5_15.
• Vonschallen, S. et al. (2026) 'Exploring persuasive interactions with generative social robots : an experimental framework', in Osawa, H. et al. (eds) Proceedings of the 13th International Conference on Human-Agent Interaction. Association for Computing Machinery, pp. 542–544. doi: 10.1145/3765766.3765866.
• Paukert, N. et al. (2025) 'Designing robots with values in mind : the role of colors in value-sensitive HRI'. IEEE, pp. 1539–1543. doi: 10.1109/HRI61500.2025.10974212.
• Kaufmann, C., Schmiedel, T. and Christen, P. (2024) 'Using generative artificial intelligence in university teaching', in Abraham, A. et al. (eds) Intelligent Systems Design and Application. Cham: Springer, pp. 360–370. doi: 10.1007/978-3-031-64836-6_35.
• Jäger, J. et al. (2023) 'Introducing case study audio podcasts in business and information systems studies', in EDULEARN23 Proceedings. IATED, pp. 4097–4105. doi: 10.21125/edulearn.2023.1098.
• Schmiedel, T., Zhong, V. J. and Eyssel, F. (2023) 'Towards a wave approach for value sensitive design in social robotics', in Companion of the 2023 ACM/IEEE International Conference on Human-Robot Interaction. Association for Computing Machinery, pp. 592–596. doi: 10.1145/3568294.3580154.
• Zhong, V. J. et al. (2022) 'Exploring variables that affect robot likeability', in 2022 17th ACM/IEEE International Conference on Human-Robot Interaction (HRI). IEEE, pp. 1140–1145. doi: 10.1109/hri53351.2022.9889602.
• Sabbioni, G. et al. (2021) 'May I show you the route? Developing a service robot application in a library using design science research', in Ahram, T. and Taiar, R. (eds) Human Interaction, Emerging Technologies and Future Systems V. Cham: Springer, pp. 306–313. doi: 10.1007/978-3-030-85540-6_39.
• Zhong, V. J. and Schmiedel, T. (2021) 'A user-centered agile approach to the development of a real-world social robot application for reception areas', in Companion of the 2021 ACM/IEEE International Conference on Human-Robot Interaction. Association for Computing Machinery, pp. 76–80. doi: 10.1145/3434074.3447132.
• Zhong, V. J., Schmiedel, T. and Dornberger, R. (2019) 'Investigating the effects of gaze behavior on the perceived delay of a robot's response', in Salichs, M. A. et al. (eds) Social Robotics. Cham: Springer, pp. 54–63. doi: 10.1007/978-3-030-35888-4_6.
• Wurm, B. et al. (2018) 'Development of a measurement scale for business process standardization', in Research Papers. Association for Information Systems, p. 21. Available at: https://aisel.aisnet.org/ecis2018_rp/21.
• Schmiedel, T. et al. (2016) 'Identifying and quantifying cultural factors that matter to the IT workforce : an approach based on automated content analysis', in Research Papers. Association for Information Systems, p. 177.
• Gorbacheva, E. et al. (2015) 'A gender perspective on business process management competences offered on professional online social networks', in ECIS 2015 Completed Research Papers. Association for Information Systems, p. 59. doi: 10.18151/7217329.
• Tumbas, S., Schmiedel, T. and Vom Brocke, J. (2015) 'Characterizing multiple institutional logics for innovation with digital technologies', in 2015 48th Hawaii International Conference on System Sciences. IEEE, pp. 4151–4160. doi: 10.1109/hicss.2015.498.
• Tumbas, S. and Schmiedel, T. (2013) 'Developing an organizational culture supportive of business process management', in Wirtschaftsinformatik Proceedings 2013. Association for Information Systems, p. 115. Available at: https://aisel.aisnet.org/wi2013/115.
• Tumbas, S. et al. (2013) 'Developing a BPM-supportive organizational culture : on the importance of contextual factors', in ECIS 2013 Completed Research. Association for Information Systems, p. 87.
• vom Brocke, J. and Schmiedel, T. (2011) 'Towards a conceptualisation Of BPM-culture : results from a literature review', in PACIS 2011 Proceedings. Association for Information Systems, p. 203. Available at: https://aisel.aisnet.org/pacis2011/203.
• vom Brocke, J. and Sinnl, T. (2010) 'Applying the BPM-Culture-Model : the Hilti case', in ACIS 2010 Proceedings. Association for Information Systems, p. 16. Available at: https://aisel.aisnet.org/acis2010/16.

Weitere Publikationen

• Vonschallen, S. et al. (2026) Knowledge-based design requirements for generative social robots in higher education. arXiv. doi: 10.48550/arXiv.2602.12873.
• Zhong, V. J. and Schmiedel, T. (2025) Which values matter to socially assistive robots in elder care settings? Empirically investigating values that should be embedded in SARs from a multi-stakeholder perspective. arXiv. doi: 10.48550/arxiv.2509.22146.
• Zhong, V. J., Gachnang, P. and Schmiedel, T. (2023) 'Design of a robotic therapy companion from a value-sensitive and technical perspective', in Weber, J. and Lauffenburger, J.-P. (eds) Proceedings of the Upper-Rhine Artificial Intelligence Symposium, UR-AI2023. Hochschule Offenburg, pp. 59–67. doi: 10.60643/urai.v2023p59.
• Schmiedel, T., Zhong, V. J. and Jäger, J. (2022) 'Value-sensitive design for AI technologies : proposition of basic research principles based on social robotics research', in Reich, C. and Mescheder, U. (eds) Proceedings of the Upper-Rhine Artificial Intelligence Symposium, UR-AI2022. Furtwangen University, pp. 74–79. doi: 10.21256/zhaw-33738.
• Zhong, V. J. and Schmiedel, T. (2020) 'Leveraging qualitative usability testing in an agile robot application development process', in 12th International Conference on Social Robotics (ICSR), online, 14-16 November 2020.
• Spiegel, M., Schmiedel, T. and vom Brocke, J. (2017) 'Warum Transformationsprojekte so oft scheitern und was dagegen zu tun ist', Computerworld, 2017(6), pp. 54–55.
• vom Brocke, J., Zelt, S. and Schmiedel, T. (2015) 'Considering context in business process management : the BPM Context Framework', BPTrends. Available at: https://bptrends.info/class-notes-considering-context-in-business-process-management-the-bpm-process-framework/.
• Zelt, S., Schmiedel, T. and vom Brocke, J. (2014) 'Benchmarking cultural fitness for business process management : on the need for a consideration of the nature of processes', 360° - The Business Transformation Journal, 4(12), pp. 28–37.
• vom Brocke, J. et al. (2014) '10 principles of good BPM', BPTrends. Available at: https://bptrends.info/10-principles-of-good-bpm/.
• Schmiedel, T. et al. (2013) 'A global HR transformation : how a leading company leveraged the innovative power of IT', 360° - The Business Transformation Journal, 3(7), pp. 56–65.
• Schmiedel, T., vom Brocke, J. and Recker, J. (2013) 'How fit is your organizational culture for business process management?', 360° - The Business Transformation Journal, 2(6), p. 81.
• Schmiedel, T., vom Brocke, J. and Recker, J. (2012) 'Cultural fitness for business process management : what is it and what is it worth?', The World Financial Review. Available at: https://worldfinancialreview.com/cultural-fitness-business-process-management-worth/.
• Schmiedel, T., vom Brocke, J. and Recker, J. (2012) 'Is your organizational culture fit for business process managment?', BPTrends. Available at: https://bptrends.info/is-your-organizational-culture-fit-for-business-process-managment/.
• vom Brocke, J., Petry, M. and Schmiedel, T. (2011) 'How Hilti masters transformation', 360° - The Business Transformation Journal, 1(1), pp. 38–47.

Übrige Publikationen

Knowledge-Based Design Requirements for Generative Social Robots in Higher Education

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