Prof. Dr. Theresa Schmiedel

Work at ZHAW

Position

Head, Institute of Business Information Technology

Focus

• Social robotics
• Value-sensitive design
• Responsible technology integration

Network

ORCID digital identifier

ORCID ID: 0000-0003-3837-7615

Publications

• Badakhshan, Peyman; Scholta, Hendrik; Schmiedel, Theresa; vom Brocke, Jan,

  2023.

  A measurement instrument for the “ten principles of good BPM”.

  Business Process Management Journal.

  29(6), pp. 1762-1790.

  Available from: https://doi.org/10.1108/bpmj-08-2021-0549

• Vom Brocke, Jan; Baier, Marie-Sophie; Schmiedel, Theresa; Stelzl, Katharina; Röglinger, Maximilian; Wehking, Charlotte,

  2021.

  Context-aware business process management.

  Business & Information Systems Engineering.

  63(5), pp. 533-550.

  Available from: https://doi.org/10.1007/s12599-021-00685-0

• Schmiedel, Theresa; Recker, Jan; vom Brocke, Jan,

  2020.

  The relation between BPM culture, BPM methods, and process performance : evidence from quantitative field studies.

  Information & Management.

  57(2), pp. 103175.

  Available from: https://doi.org/10.1016/j.im.2019.103175

• Zelt, Sarah; Recker, Jan; Schmiedel, Theresa; vom Brocke, Jan,

  2018.

  A theory of contingent business process management.

  Business Process Management Journal.

  25(6), pp. 1291-1316.

  Available from: https://doi.org/10.1108/bpmj-05-2018-0129

• Zelt, Sarah; Recker, Jan; Schmiedel, Theresa; vom Brocke, Jan,

  2018.

  Development and validation of an instrument to measure and manage organizational process variety.

  PLOS ONE.

  13(10), pp. e0206198.

  Available from: https://doi.org/10.1371/journal.pone.0206198

• Schmiedel, Theresa; Müller, Oliver; vom Brocke, Jan,

  2018.

  Topic modeling as a strategy of inquiry in organizational research : a tutorial with an application example on organizational culture.

  Organizational Research Methods.

  22(4), pp. 941-968.

  Available from: https://doi.org/10.1177/1094428118773858

• Zelt, Sarah; Schmiedel, Theresa; vom Brocke, Jan,

  2018.

  Understanding the nature of processes : an information-processing perspective.

  Business Process Management Journal.

  24(1), pp. 67-88.

  Available from: https://doi.org/10.1108/bpmj-05-2016-0102

• Spiegel, Markus; Schmiedel, Theresa; vom Brocke, Jan,

  2017.

  What makes change harder – or easier.

  MIT Sloan Management Review.

  2017(2).

• vom Brocke, Jan; Schmiedel, Theresa; Simons, Alexander; Schmid, Alexander M.; Petry, Martin; Baeck, Christoph,

  2016.

  From local IT needs to global process transformation : Hilti’s customer service program.

  Business Process Management Journal.

  22(3), pp. 594-613.

  Available from: https://doi.org/10.1108/bpmj-02-2015-0016

• vom Brocke, Jan; Zelt, Sarah; Schmiedel, Theresa,

  2016.

  On the role of context in business process management.

  International Journal of Information Management.

  36(3), pp. 486-495.

  Available from: https://doi.org/10.1016/j.ijinfomgt.2015.10.002

• Gorbacheva, Elena; Stein, Armin; Schmiedel, Theresa; Müller, Oliver,

  2016.

  The role of gender in business process management competence supply.

  Business & Information Systems Engineering.

  58(3), pp. 213-231.

  Available from: https://doi.org/10.1007/s12599-016-0428-2

• Kummer, Tyge-F.; Schmiedel, Theresa,

  2016.

  Reviewing the role of culture in strategic information systems research : a call for prescriptive theorizing on culture management.

  Communications of the Association for Information Systems.

  38, pp. 122-144.

  Available from: https://doi.org/10.17705/1cais.03805

• Schmiedel, Theresa,

  2014.

  On the management of culture within business process management.

  Uporabna Informatika.

  22(2), pp. 68-75.

  Available from: https://www.dlib.si/details/URN:NBN:SI:DOC-OWJOBJLH

• vom Brocke, Jan; Schmiedel, Theresa; Recker, Jan; Trkman, Peter; Mertens, Willem; Viaene, Stijn,

  2014.

  Ten principles of good business process management.

  Business Process Management Journal.

  20(4), pp. 530-548.

  Available from: https://doi.org/10.1108/bpmj-06-2013-0074

• Müller, Oliver; Schmiedel, Theresa; Gorbacheva, Elena; vom Brocke, Jan,

  2014.

  Towards a typology of business process management professionals : identifying patterns of competences through latent semantic analysis.

  Enterprise Information Systems.

  10(1), pp. 50-80.

  Available from: https://doi.org/10.1080/17517575.2014.923514

• Schmiedel, Theresa; vom Brocke, Jan; Recker, Jan,

  2014.

  Development and validation of an instrument to measure organizational cultures’ support of business process management.

  Information & Management.

  51(1), pp. 43-56.

  Available from: https://doi.org/10.1016/j.im.2013.08.005

• Schmiedel, Theresa; vom Brocke, Jan; Recker, Jan,

  2013.

  Which cultural values matter to business process management? : results from a global Delphi study.

  Business Process Management Journal.

  19(2), pp. 292-317.

  Available from: https://doi.org/10.1108/14637151311308321

• vom Brocke, Jan; Sinnl, Theresa,

  2011.

  Culture in business process management : a literature review.

  Business Process Management Journal.

  17(2), pp. 357-378.

  Available from: https://doi.org/10.1108/14637151111122383

• Schmiedel, Theresa,

  2019.

  Social phenomena in information systems research and information systems research for social phenomena.

  Vaduz:

  University of Liechtenstein.

• vom Brocke, Jan; Schmiedel, Theresa, eds.,

  2015.

  BPM - driving innovation in a digital world.

  Cham:

  Springer.

  Management for Professionals.

  ISBN 978-3-319-14429-0.

  Available from: https://doi.org/10.1007/978-3-319-14430-6

• Schmiedel, Theresa,

  2012.

  Understanding culture as a concept in business process management research.

  Vaduz:

  University of Liechtenstein.

• Schmiedel, Theresa; Jäger, Janine; Zhong, Vivienne Jia,

  2023.

  Soziale Roboter in organisatorischen Kontexten : die Rolle von Kultur und zukünftiger Forschungsbedarf.

  In:

  Dornberger, Rolf, ed.,

  Neue Trends in Wirtschaftsinformatik und eingesetzte Technologien : digitale Innovation und digitale Transformation.

  Cham:

  Springer.

  pp. 173-188.

  Available from: https://doi.org/10.1007/978-3-031-32538-0_11

• Schmiedel, Theresa; Jäger, Janine; Zhong, Vivienne Jia,

  2020.

  Social robots in organizational contexts : the role of culture and future research needs.

  In:

  Dornberger, Rolf, ed.,

  New trends in business information systems and technology.

  Cham:

  Springer.

  pp. 163-177.

  Available from: https://doi.org/10.1007/978-3-030-48332-6_11

• vom Brocke, Jan; Fay, Maria; Schmiedel, Theresa; Petry, Martin; Krause, Felix; Teinzer, Tim,

  2017.

  A journey of digital innovation and transformation : the case of Hilti.

  In:

  Oswald, Gerhard; Kleinemeier, Michael, eds.,

  Shaping the digital enterprise : trends and use cases in digital innovation and transformation.

  Cham:

  Springer.

  pp. 237-251.

  Available from: https://doi.org/10.1007/978-3-319-40967-2_12

• Schmiedel, Theresa; vom Brocke, Jan,

  2015.

  Business process management : potentials and challenges of driving innovation.

  In:

  vom Brocke, Jan; Schmiedel, Theresa, eds.,

  BPM - driving innovation in a digital world.

  Cham:

  Springer.

  pp. 3-15.

  Available from: https://doi.org/10.1007/978-3-319-14430-6_1

• Schmiedel, Theresa; vom Brocke, Jan; Recker, Jan,

  2015.

  Culture in business process management : how cultural values determine BPM success.

  In:

  vom Brocke, Jan; Rosemann, Michael, eds.,

  Handbook on business process management 2 : strategic alignment, governance, people and culture.

  Berlin:

  Springer.

  pp. 649-663.

  Available from: https://doi.org/10.1007/978-3-642-45103-4_27

• vom Brocke, Jan; Petry, Martin; Schmiedel, Theresa; Sonnenberg, Christian,

  2015.

  How organizational culture facilitates a global BPM project : the case of Hilti.

  In:

  vom Brocke, Jan; Rosemann, Michael, eds.,

  Handbook on business process management 2 : strategic alignment, governance, people and culture.

  Berlin:

  Springer.

  pp. 693-713.

  Available from: https://doi.org/10.1007/978-3-642-45103-4_29

• Schmiedel, Theresa; vom Brocke, Jan,

  2014.

  Cultural values matter : the role of organizational culture in ECM.

  In:

  vom Brocke, Jan; Simons, Alexander, eds.,

  Enterprise content management in information systems research : foundations, methods and cases.

  Berlin:

  Springer.

  pp. 75-87.

  Progress in IS.

  Available from: https://doi.org/10.1007/978-3-642-39715-8_5

• Schmiedel, Theresa; vom Brocke, Jan; Uhl, Axel,

  2014.

  Operational excellence.

  In:

  Uhl, Axel; Gollenia, Lars Alexander, eds.,

  Digital enterprise transformation : a business-driven approach to leveraging innovative IT.

  Surrey:

  Gower.

  pp. 207-230.

• Schmiedel, Theresa; vom Brocke, Jan; Uhl, Axel; Zeitz, Stephanie,

  2013.

  A global HR transformation : how a leading company leveraged the innovative power of IT.

  In:

  Uhl, Axel; Gollenia, Lars Alexander, eds.,

  Business transformation essentials : case studies and articles.

  Gower.

  pp. 159-172.

  Available from: https://doi.org/10.4324/9781315570624-13

• vom Brocke, Jan; Petry, Martin; Schmiedel, Theresa,

  2013.

  How Hilti masters transformation.

  In:

  Uhl, Axel; Gollenia, Lars Alexander, eds.,

  Business transformation essentials : case studies and articles.

  Gower.

  pp. 203-213.

  Available from: https://doi.org/10.4324/9781315570624-16

• vom Brocke, Jan; Petry, Martin; Sinnl, Theresa; Kristensen, Bo Østerberg; Sonnenberg, Christian,

  2010.

  Global processes and data : the culture journey at Hilti Corporation.

  In:

  vom Brocke, Jan; Rosemann, Michael, eds.,

  Handbook on business process management 2 : strategic alignment, governance, people and culture.

  Heidelberg:

  Springer.

  pp. 537-556.

• Buß, Eugen; Sinnl, Theresa,

  2008.

  Management in der modernen Gesellschaft.

  In:

  Buß, Eugen, ed.,

  Managementsoziologie : Grundlagen, Praxiskonzepte, Fallstudien.

  München:

  Oldenbourg.

  pp. 299-336.

• Vonschallen, Stephan; Zumthor, Ennio; Simon, Markus; Schmiedel, Theresa; Eyssel, Friederike,

  2025.

  Knowledge-based design requirements for persuasive generative social robots in eldercare[paper].

  In:

  17th International Conference on Social Robotics (ICSR), Naples, Italy, 10-12 September 2025.

• Paukert, Nina; Schurtenberger, Carla; Zhong, Vivienne Jia; Jäger, Janine; Schmiedel, Theresa,

  2025.

  Designing robots with values in mind : the role of colors in value-sensitive HRI[paper].

  In:

  2025 20th ACM/IEEE International Conference on Human-Robot Interaction (HRI).

  20th ACM/IEEE International Conference on Human-Robot Interaction (HRI), Melbourne, Australia, 4-6 March 2025.

  IEEE.

  pp. 1539-1543.

  Available from: https://doi.org/10.1109/HRI61500.2025.10974212

• Kaufmann, Carla; Schmiedel, Theresa; Christen, Patrik,

  2024.

  Using generative artificial intelligence in university teaching[paper].

  In:

  Abraham, Ajith; Bajaj, Anu; Hanne, Thomas; Hong, Tzung-Pei, eds.,

  Intelligent Systems Design and Application.

  International Conference on Intelligent Systems Design and Applications (ISDA), Olten, Switzerland, 11-13 December 2023.

  Cham:

  Springer.

  pp. 360-370.

  Lecture Notes in Networks and Systems ; 1047.

  Available from: https://doi.org/10.1007/978-3-031-64836-6_35

• Jäger, Janine; Korkut, Safak; Inglese, Terry; Schmiedel, Theresa,

  2023.

  Introducing case study audio podcasts in business and information systems studies[paper].

  In:

  EDULEARN23 Proceedings.

  15th International Conference on Education and New Learning Technologies (EduLearn), Palma, Spain, 3-5 July 2023.

  IATED.

  pp. 4097-4105.

  Available from: https://doi.org/10.21125/edulearn.2023.1098

• Schmiedel, Theresa; Zhong, Vivienne Jia; Eyssel, Friederike,

  2023.

  Towards a wave approach for value sensitive design in social robotics[paper].

  In:

  Companion of the 2023 ACM/IEEE International Conference on Human-Robot Interaction.

  18th Annual ACM/IEEE International Conference on Human Robot Interaction (HRI), Stockholm, Sweden, 13-16 March 2023.

  Association for Computing Machinery.

  pp. 592-596.

  Available from: https://doi.org/10.1145/3568294.3580154

• Zhong, Vivienne Jia; Murset, Nicolas; Jager, Janine; Schmiedel, Theresa,

  2022.

  Exploring variables that affect robot likeability[paper].

  In:

  2022 17th ACM/IEEE International Conference on Human-Robot Interaction (HRI).

  17th ACM/IEEE International Conference on Human-Robot Interaction (HRI), Sapporo, Japan, 7-10 March 2022.

  IEEE.

  pp. 1140-1145.

  Available from: https://doi.org/10.1109/hri53351.2022.9889602

• Sabbioni, Giordano; Zhong, Vivienne Jia; Jäger, Janine; Schmiedel, Theresa,

  2021.

  May I show you the route? Developing a service robot application in a library using design science research[paper].

  In:

  Ahram, Tareq; Taiar, Redha, eds.,

  Human Interaction, Emerging Technologies and Future Systems V.

  5th International Virtual Conference on Human Interaction and Emerging Technologies (IHIET), online, 27-29 August 2021.

  Cham:

  Springer.

  pp. 306-313.

  Lecture Notes in Networks and Systems ; 319.

  Available from: https://doi.org/10.1007/978-3-030-85540-6_39

• Zhong, Vivienne Jia; Schmiedel, Theresa,

  2021.

  A user-centered agile approach to the development of a real-world social robot application for reception areas[paper].

  In:

  Companion of the 2021 ACM/IEEE International Conference on Human-Robot Interaction.

  ACM/IEEE International Conference on Human-Robot Interaction (HRI), online, 8-11 March 2021.

  Association for Computing Machinery.

  pp. 76-80.

  Available from: https://doi.org/10.1145/3434074.3447132

• Zhong, Vivienne Jia; Schmiedel, Theresa; Dornberger, Rolf,

  2019.

  Investigating the effects of gaze behavior on the perceived delay of a robot’s response[paper].

  In:

  Salichs, Miguel A.; Ge, Shuzhi Sam; Barakova, Emilia Ivanova; Cabibihan, John-John; Wagner, Alan R.; Castro-González, Álvaro; He, Hongsheng, eds.,

  Social Robotics.

  11th International Conference on Social Robotics (ICSR), Madrid, Spain, 26-29 November 2019.

  Cham:

  Springer.

  pp. 54-63.

  Lecture Notes in Computer Science ; 11876.

  Available from: https://doi.org/10.1007/978-3-030-35888-4_6

• Wurm, Bastian; Schmiedel, Theresa; Mendling, Jan; Fleig, Christian,

  2018.

  Development of a measurement scale for business process standardization[paper].

  In:

  Research Papers.

  25th European Conference on Information Systems (ECIS), Portsmouth, United Kingdom, 23-28 June 2018.

  Association for Information Systems.

  pp. 21.

  Available from: https://aisel.aisnet.org/ecis2018_rp/21

• Schmiedel, Theresa; Müller, Oliver; Debortoli, Stefan; vom Brocke, Jan,

  2016.

  Identifying and quantifying cultural factors that matter to the IT workforce : an approach based on automated content analysis[paper].

  In:

  Research Papers.

  24th European Conference on Information Systems (ECIS), Istanbul, Turkey, 12-15 June 2016.

  Association for Information Systems.

  pp. 177.

• Gorbacheva, Elena; Stein, Armin; Schmiedel, Theresa; Müller, Oliver,

  2015.

  A gender perspective on business process management competences offered on professional online social networks[paper].

  In:

  ECIS 2015 Completed Research Papers.

  23rd European Conference on Information Systems (ECIS), Münster, Germany, 26-29 May 2015.

  Association for Information Systems.

  pp. 59.

  Available from: https://doi.org/10.18151/7217329

• Tumbas, Sanja; Schmiedel, Theresa; Vom Brocke, Jan,

  2015.

  Characterizing multiple institutional logics for innovation with digital technologies[paper].

  In:

  2015 48th Hawaii International Conference on System Sciences.

  48th Hawaii International Conference on System Sciences (HICSS), Kauai, USA, 5-8 January 2015.

  IEEE.

  pp. 4151-4160.

  Available from: https://doi.org/10.1109/hicss.2015.498

• Tumbas, Sanja; Schmiedel, Theresa; Bringmann, Martin; vom Brocke, Jan,

  2013.

  Developing a BPM-supportive organizational culture : on the importance of contextual factors[paper].

  In:

  ECIS 2013 Completed Research.

  21st European Conference on Information Systems (ECIS), Utrecht, The Netherlands, 5-8 June 2013.

  Association for Information Systems.

  pp. 87.

• Tumbas, Sanja; Schmiedel, Theresa,

  2013.

  Developing an organizational culture supportive of business process management[paper].

  In:

  Wirtschaftsinformatik Proceedings 2013.

  11. Internationale Tagung Wirtschaftsinformatik, Leipzig, Germany, 27 February - 1 March 2013.

  Association for Information Systems.

  pp. 115.

  Available from: https://aisel.aisnet.org/wi2013/115

• vom Brocke, Jan; Schmiedel, Theresa,

  2011.

  Towards a conceptualisation Of BPM-culture : results from a literature review[paper].

  In:

  PACIS 2011 Proceedings.

  15th Pacific Asia Conference on Information Systems (PACIS), Brisbane, Australia, 7-11 July 2011.

  Association for Information Systems.

  pp. 203.

  Available from: https://aisel.aisnet.org/pacis2011/203

• vom Brocke, Jan; Sinnl, Theresa,

  2010.

  Applying the BPM-Culture-Model : the Hilti case[paper].

  In:

  ACIS 2010 Proceedings.

  21st Australasian Conference on Information Systems (ACIS), Brisbane, Australia, 1-3 December 2010.

  Association for Information Systems.

  pp. 16.

  Available from: https://aisel.aisnet.org/acis2010/16

• Zhong, Vivienne Jia; Gachnang, Phillip; Schmiedel, Theresa,

  2023.

  Design of a robotic therapy companion from a value-sensitive and technical perspective[paper].

  In:

  Weber, Jonathan; Lauffenburger, Jean-Philippe, eds.,

  Proceedings of the Upper-Rhine Artificial Intelligence Symposium, UR-AI2023.

  5th Upper-Rhine Artificial Intelligence Symposium (URAI), Mulhouse, France, 16-17 November 2023.

  Hochschule Offenburg.

  pp. 59-67.

  Available from: https://doi.org/10.60643/urai.v2023p59

• Schmiedel, Theresa; Zhong, Vivienne Jia; Jäger, Janine,

  2022.

  Value-sensitive design for AI technologies : proposition of basic research principles based on social robotics research[paper].

  In:

  Reich, Christoph; Mescheder, Ulrich, eds.,

  Proceedings of the Upper-Rhine Artificial Intelligence Symposium, UR-AI2022.

  4th Upper Rhine Artificial Intelligence Symposium (URAI), Villingen-Schwenningen, Germany, 19 October 2022.

  Furtwangen University.

  pp. 74-79.

  Available from: https://doi.org/10.21256/zhaw-33738

• Zhong, Vivienne Jia; Schmiedel, Theresa,

  2020.

  Leveraging qualitative usability testing in an agile robot application development process[paper].

  In:

  12th International Conference on Social Robotics (ICSR), online, 14-16 November 2020.

• Spiegel, Markus; Schmiedel, Theresa; vom Brocke, Jan,

  2017.

  Warum Transformationsprojekte so oft scheitern und was dagegen zu tun ist.

  Computerworld.

  2017(6), pp. 54-55.

• vom Brocke, Jan; Zelt, Sarah; Schmiedel, Theresa,

  2015.

  Considering context in business process management : the BPM Context Framework.

  BPTrends.

  Available from: https://bptrends.info/class-notes-considering-context-in-business-process-management-the-bpm-process-framework/

• Zelt, Sarah; Schmiedel, Theresa; vom Brocke, Jan,

  2014.

  Benchmarking cultural fitness for business process management : on the need for a consideration of the nature of processes.

  360° - The Business Transformation Journal.

  4(12), pp. 28-37.

• vom Brocke, Jan; Schmiedel, Theresa; Recker, Jan; Trkman, Peter; Mertens, Willem; Viaene, Stijn,

  2014.

  10 principles of good BPM.

  BPTrends.

  Available from: https://bptrends.info/10-principles-of-good-bpm/

• Schmiedel, Theresa; vom Brocke, Jan; Uhl, Axel; Zeitz, Stefanie,

  2013.

  A global HR transformation : how a leading company leveraged the innovative power of IT.

  360° - The Business Transformation Journal.

  3(7), pp. 56-65.

• Schmiedel, Theresa; vom Brocke, Jan; Recker, Jan,

  2013.

  How fit is your organizational culture for business process management?.

  360° - The Business Transformation Journal.

  2(6), pp. 81.

• Schmiedel, Theresa; vom Brocke, Jan; Recker, Jan,

  2012.

  Cultural fitness for business process management : what is it and what is it worth?.

  The World Financial Review.

  Available from: https://worldfinancialreview.com/cultural-fitness-business-process-management-worth/

• Schmiedel, Theresa; vom Brocke, Jan; Recker, Jan,

  2012.

  Is your organizational culture fit for business process managment?.

  BPTrends.

  Available from: https://bptrends.info/is-your-organizational-culture-fit-for-business-process-managment/

• vom Brocke, Jan; Petry, Martin; Schmiedel, Theresa,

  2011.

  How Hilti masters transformation.

  360° - The Business Transformation Journal.

  1(1), pp. 38-47.

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