Prof. Dr. Theresa Schmiedel

Work at ZHAW

Position

Head, Institute of Business Information Technology

Focus

• Socially intelligent agents
• Social robotics
• Value-based human-robot-interaction
• Value-oriented technology design
• Responsible technology integration

Network

ORCID digital identifier

ORCID ID: 0000-0003-3837-7615

Publications

Articles in scientific journal, peer-reviewed

• Vonschallen, S., Häuser, R., Schmiedel, T., & Eyssel, F. (2026). Never say never : exploring the effects of knowledge availability on agent persuasiveness in controlled physiotherapy motivation dialogues. Frontiers in Artificial Intelligence. https://www.frontiersin.org/journals/artificial-intelligence/articles/10.3389/frai.2026.1810725/abstract
• Badakhshan, P., Scholta, H., Schmiedel, T., & vom Brocke, J. (2023). A measurement instrument for the “ten principles of good BPM”. Business Process Management Journal, 29(6), 1762–1790. https://doi.org/10.1108/bpmj-08-2021-0549
• Vom Brocke, J., Baier, M.-S., Schmiedel, T., Stelzl, K., Röglinger, M., & Wehking, C. (2021). Context-aware business process management. Business & Information Systems Engineering, 63(5), 533–550. https://doi.org/10.1007/s12599-021-00685-0
• Schmiedel, T., Recker, J., & vom Brocke, J. (2020). The relation between BPM culture, BPM methods, and process performance : evidence from quantitative field studies. Information & Management, 57(2), 103175. https://doi.org/10.1016/j.im.2019.103175
• Zelt, S., Recker, J., Schmiedel, T., & vom Brocke, J. (2018). A theory of contingent business process management. Business Process Management Journal, 25(6), 1291–1316. https://doi.org/10.1108/bpmj-05-2018-0129
• Zelt, S., Recker, J., Schmiedel, T., & vom Brocke, J. (2018). Development and validation of an instrument to measure and manage organizational process variety. Plos One, 13(10), e0206198. https://doi.org/10.1371/journal.pone.0206198
• Schmiedel, T., Müller, O., & vom Brocke, J. (2018). Topic modeling as a strategy of inquiry in organizational research : a tutorial with an application example on organizational culture. Organizational Research Methods, 22(4), 941–968. https://doi.org/10.1177/1094428118773858
• Zelt, S., Schmiedel, T., & vom Brocke, J. (2018). Understanding the nature of processes : an information-processing perspective. Business Process Management Journal, 24(1), 67–88. https://doi.org/10.1108/bpmj-05-2016-0102
• Spiegel, M., Schmiedel, T., & vom Brocke, J. (2017). What makes change harder – or easier. MIT Sloan Management Review, 2017(2).
• vom Brocke, J., Zelt, S., & Schmiedel, T. (2016). On the role of context in business process management. International Journal of Information Management, 36(3), 486–495. https://doi.org/10.1016/j.ijinfomgt.2015.10.002
• vom Brocke, J., Schmiedel, T., Simons, A., Schmid, A. M., Petry, M., & Baeck, C. (2016). From local IT needs to global process transformation : Hilti’s customer service program. Business Process Management Journal, 22(3), 594–613. https://doi.org/10.1108/bpmj-02-2015-0016
• Gorbacheva, E., Stein, A., Schmiedel, T., & Müller, O. (2016). The role of gender in business process management competence supply. Business & Information Systems Engineering, 58(3), 213–231. https://doi.org/10.1007/s12599-016-0428-2
• Kummer, T.-F., & Schmiedel, T. (2016). Reviewing the role of culture in strategic information systems research : a call for prescriptive theorizing on culture management. Communications of the Association for Information Systems, 38, 122–144. https://doi.org/10.17705/1cais.03805
• Schmiedel, T. (2014). On the management of culture within business process management. Uporabna Informatika, 22(2), 68–75. https://www.dlib.si/details/URN:NBN:SI:DOC-OWJOBJLH
• vom Brocke, J., Schmiedel, T., Recker, J., Trkman, P., Mertens, W., & Viaene, S. (2014). Ten principles of good business process management. Business Process Management Journal, 20(4), 530–548. https://doi.org/10.1108/bpmj-06-2013-0074
• Müller, O., Schmiedel, T., Gorbacheva, E., & vom Brocke, J. (2014). Towards a typology of business process management professionals : identifying patterns of competences through latent semantic analysis. Enterprise Information Systems, 10(1), 50–80. https://doi.org/10.1080/17517575.2014.923514
• Schmiedel, T., vom Brocke, J., & Recker, J. (2014). Development and validation of an instrument to measure organizational cultures’ support of business process management. Information & Management, 51(1), 43–56. https://doi.org/10.1016/j.im.2013.08.005
• Schmiedel, T., vom Brocke, J., & Recker, J. (2013). Which cultural values matter to business process management? : results from a global Delphi study. Business Process Management Journal, 19(2), 292–317. https://doi.org/10.1108/14637151311308321
• vom Brocke, J., & Sinnl, T. (2011). Culture in business process management : a literature review. Business Process Management Journal, 17(2), 357–378. https://doi.org/10.1108/14637151111122383

Books, peer-reviewed

• Schmiedel, T. (2019). Social phenomena in information systems research and information systems research for social phenomena. University of Liechtenstein.
• vom Brocke, J., & Schmiedel, T. (2015). BPM - driving innovation in a digital world. Springer. https://doi.org/10.1007/978-3-319-14430-6
• Schmiedel, T. (2012). Understanding culture as a concept in business process management research [Doctoral dissertation]. University of Liechtenstein.

Book chapters, peer-reviewed

• Schmiedel, T., & Zhong, V. J. (2026). Value-based human-robot-interaction : a perceptual control theory approach toward socially intelligent agents. In R. Hakli, S. Nyholm, M. Nørskov, & S. Nørskov (Eds.), Social robots and cultural sustainability (pp. 153–177). Palgrave Macmillan. https://doi.org/10.1007/978-3-031-99290-2_7
• Schmiedel, T., Jäger, J., & Zhong, V. J. (2023). Soziale Roboter in organisatorischen Kontexten : die Rolle von Kultur und zukünftiger Forschungsbedarf. In R. Dornberger (ed.), Neue Trends in Wirtschaftsinformatik und eingesetzte Technologien : digitale Innovation und digitale Transformation (pp. 173–188). Springer. https://doi.org/10.1007/978-3-031-32538-0_11
• Schmiedel, T., Jäger, J., & Zhong, V. J. (2020). Social robots in organizational contexts : the role of culture and future research needs. In R. Dornberger (Ed.), New trends in business information systems and technology (pp. 163–177). Springer. https://doi.org/10.1007/978-3-030-48332-6_11
• vom Brocke, J., Fay, M., Schmiedel, T., Petry, M., Krause, F., & Teinzer, T. (2017). A journey of digital innovation and transformation : the case of Hilti. In G. Oswald & M. Kleinemeier (Eds.), Shaping the digital enterprise : trends and use cases in digital innovation and transformation (pp. 237–251). Springer. https://doi.org/10.1007/978-3-319-40967-2_12
• Schmiedel, T., & vom Brocke, J. (2015). Business process management : potentials and challenges of driving innovation. In J. vom Brocke & T. Schmiedel (Eds.), BPM - driving innovation in a digital world (pp. 3–15). Springer. https://doi.org/10.1007/978-3-319-14430-6_1
• Schmiedel, T., vom Brocke, J., & Recker, J. (2015). Culture in business process management : how cultural values determine BPM success. In J. vom Brocke & M. Rosemann (Eds.), Handbook on business process management 2 : strategic alignment, governance, people and culture (pp. 649–663). Springer. https://doi.org/10.1007/978-3-642-45103-4_27
• vom Brocke, J., Petry, M., Schmiedel, T., & Sonnenberg, C. (2015). How organizational culture facilitates a global BPM project : the case of Hilti. In J. vom Brocke & M. Rosemann (Eds.), Handbook on business process management 2 : strategic alignment, governance, people and culture (pp. 693–713). Springer. https://doi.org/10.1007/978-3-642-45103-4_29
• Schmiedel, T., vom Brocke, J., & Uhl, A. (2014). Operational excellence. In A. Uhl & L. A. Gollenia (Eds.), Digital enterprise transformation : a business-driven approach to leveraging innovative IT (pp. 207–230). Gower.
• Schmiedel, T., & vom Brocke, J. (2014). Cultural values matter : the role of organizational culture in ECM. In J. vom Brocke & A. Simons (Eds.), Enterprise content management in information systems research : foundations, methods and cases (pp. 75–87). Springer. https://doi.org/10.1007/978-3-642-39715-8_5
• Schmiedel, T., vom Brocke, J., Uhl, A., & Zeitz, S. (2013). A global HR transformation : how a leading company leveraged the innovative power of IT. In A. Uhl & L. A. Gollenia (Eds.), Business transformation essentials : case studies and articles (pp. 159–172). Gower. https://doi.org/10.4324/9781315570624-13
• vom Brocke, J., Petry, M., & Schmiedel, T. (2013). How Hilti masters transformation. In A. Uhl & L. A. Gollenia (Eds.), Business transformation essentials : case studies and articles (pp. 203–213). Gower. https://doi.org/10.4324/9781315570624-16
• vom Brocke, J., Petry, M., Sinnl, T., Kristensen, B. Ø., & Sonnenberg, C. (2010). Global processes and data : the culture journey at Hilti Corporation. In J. vom Brocke & M. Rosemann (Eds.), Handbook on business process management 2 : strategic alignment, governance, people and culture (pp. 537–556). Springer.
• Buß, E., & Sinnl, T. (2008). Management in der modernen Gesellschaft. In E. Buß (ed.), Managementsoziologie : Grundlagen, Praxiskonzepte, Fallstudien (pp. 299–336). Oldenbourg.

Written conference contributions, peer-reviewed

• Vonschallen, S., Zumthor, E., Simon, M., Schmiedel, T., & Eyssel, F. (2026). Knowledge-based design requirements for persuasive generative social robots in eldercare [Conference paper]. In M. Staffa, J.-J. Cabibihan, B. Siciliano, S. S. Ge, L. Bodenhagen, A. Tapus, S. Rossi, F. Cavallo, L. Fiorini, M. Matarese, & H. He (Eds.), Social Robotics + AI : 17th International Conference, ICSR+AI 2025, Naples, Italy, September 10–12, 2025, Proceedings, Part I (pp. 224–240). Springer. https://doi.org/10.1007/978-981-95-2379-5_15
• Vonschallen, S., Finsler, L. J. C., Schmiedel, T., & Eyssel, F. (2026). Exploring persuasive interactions with generative social robots : an experimental framework [Conference poster]. In H. Osawa, H. Lindgren, A. Steinfeld, M. E. Foster, S. Okada, & H. Zhu (Eds.), Proceedings of the 13th International Conference on Human-Agent Interaction (pp. 542–544). Association for Computing Machinery. https://doi.org/10.1145/3765766.3765866
• Paukert, N., Schurtenberger, C., Zhong, V. J., Jäger, J., & Schmiedel, T. (2025). Designing robots with values in mind : the role of colors in value-sensitive HRI [Conference paper]. 1539–1543. https://doi.org/10.1109/HRI61500.2025.10974212
• Kaufmann, C., Schmiedel, T., & Christen, P. (2024). Using generative artificial intelligence in university teaching [Conference paper]. In A. Abraham, A. Bajaj, T. Hanne, & T.-P. Hong (Eds.), Intelligent Systems Design and Application (Vol. 2, pp. 360–370). Springer. https://doi.org/10.1007/978-3-031-64836-6_35
• Jäger, J., Korkut, S., Inglese, T., & Schmiedel, T. (2023). Introducing case study audio podcasts in business and information systems studies [Conference paper]. EDULEARN23 Proceedings, 4097–4105. https://doi.org/10.21125/edulearn.2023.1098
• Schmiedel, T., Zhong, V. J., & Eyssel, F. (2023). Towards a wave approach for value sensitive design in social robotics [Conference paper]. Companion of the 2023 ACM/IEEE International Conference on Human-Robot Interaction, 592–596. https://doi.org/10.1145/3568294.3580154
• Zhong, V. J., Murset, N., Jager, J., & Schmiedel, T. (2022). Exploring variables that affect robot likeability [Conference paper]. 2022 17th ACM/IEEE International Conference on Human-Robot Interaction (HRI), 1140–1145. https://doi.org/10.1109/hri53351.2022.9889602
• Sabbioni, G., Zhong, V. J., Jäger, J., & Schmiedel, T. (2021). May I show you the route? Developing a service robot application in a library using design science research [Conference paper]. In T. Ahram & R. Taiar (Eds.), Human Interaction, Emerging Technologies and Future Systems V (pp. 306–313). Springer. https://doi.org/10.1007/978-3-030-85540-6_39
• Zhong, V. J., & Schmiedel, T. (2021). A user-centered agile approach to the development of a real-world social robot application for reception areas [Conference paper]. Companion of the 2021 ACM/IEEE International Conference on Human-Robot Interaction, 76–80. https://doi.org/10.1145/3434074.3447132
• Zhong, V. J., Schmiedel, T., & Dornberger, R. (2019). Investigating the effects of gaze behavior on the perceived delay of a robot’s response [Conference paper]. In M. A. Salichs, S. S. Ge, E. I. Barakova, J.-J. Cabibihan, A. R. Wagner, Á. Castro-González, & H. He (Eds.), Social Robotics (pp. 54–63). Springer. https://doi.org/10.1007/978-3-030-35888-4_6
• Wurm, B., Schmiedel, T., Mendling, J., & Fleig, C. (2018). Development of a measurement scale for business process standardization [Conference paper]. Research Papers, 21. https://aisel.aisnet.org/ecis2018_rp/21
• Schmiedel, T., Müller, O., Debortoli, S., & vom Brocke, J. (2016). Identifying and quantifying cultural factors that matter to the IT workforce : an approach based on automated content analysis [Conference paper]. Research Papers, 177.
• Gorbacheva, E., Stein, A., Schmiedel, T., & Müller, O. (2015). A gender perspective on business process management competences offered on professional online social networks [Conference paper]. ECIS 2015 Completed Research Papers, 59. https://doi.org/10.18151/7217329
• Tumbas, S., Schmiedel, T., & Vom Brocke, J. (2015). Characterizing multiple institutional logics for innovation with digital technologies [Conference paper]. 2015 48th Hawaii International Conference on System Sciences, 4151–4160. https://doi.org/10.1109/hicss.2015.498
• Tumbas, S., & Schmiedel, T. (2013). Developing an organizational culture supportive of business process management [Conference paper]. Wirtschaftsinformatik Proceedings 2013, 115. https://aisel.aisnet.org/wi2013/115
• Tumbas, S., Schmiedel, T., Bringmann, M., & vom Brocke, J. (2013). Developing a BPM-supportive organizational culture : on the importance of contextual factors [Conference paper]. ECIS 2013 Completed Research, 87.
• vom Brocke, J., & Schmiedel, T. (2011). Towards a conceptualisation Of BPM-culture : results from a literature review [Conference paper]. PACIS 2011 Proceedings, 203. https://aisel.aisnet.org/pacis2011/203
• vom Brocke, J., & Sinnl, T. (2010). Applying the BPM-Culture-Model : the Hilti case [Conference paper]. ACIS 2010 Proceedings, 16. https://aisel.aisnet.org/acis2010/16

Other publications

• Zhong, V. J., & Schmiedel, T. (2025). Which values matter to socially assistive robots in elder care settings? Empirically investigating values that should be embedded in SARs from a multi-stakeholder perspective. arXiv. https://doi.org/10.48550/arxiv.2509.22146
• Zhong, V. J., Gachnang, P., & Schmiedel, T. (2023). Design of a robotic therapy companion from a value-sensitive and technical perspective [Conference paper]. In J. Weber & J.-P. Lauffenburger (Eds.), Proceedings of the Upper-Rhine Artificial Intelligence Symposium, UR-AI2023 (pp. 59–67). Hochschule Offenburg. https://doi.org/10.60643/urai.v2023p59
• Schmiedel, T., Zhong, V. J., & Jäger, J. (2022). Value-sensitive design for AI technologies : proposition of basic research principles based on social robotics research [Conference paper]. In C. Reich & U. Mescheder (Eds.), Proceedings of the Upper-Rhine Artificial Intelligence Symposium, UR-AI2022 (pp. 74–79). Furtwangen University. https://doi.org/10.21256/zhaw-33738
• Zhong, V. J., & Schmiedel, T. (2020, November 16). Leveraging qualitative usability testing in an agile robot application development process. 12th International Conference on Social Robotics (ICSR), Online, 14-16 November 2020.
• Spiegel, M., Schmiedel, T., & vom Brocke, J. (2017). Warum Transformationsprojekte so oft scheitern und was dagegen zu tun ist. Computerworld, 2017(6), 54–55.
• vom Brocke, J., Zelt, S., & Schmiedel, T. (2015). Considering context in business process management : the BPM Context Framework. BPTrends. https://bptrends.info/class-notes-considering-context-in-business-process-management-the-bpm-process-framework/
• Zelt, S., Schmiedel, T., & vom Brocke, J. (2014). Benchmarking cultural fitness for business process management : on the need for a consideration of the nature of processes. 360° - the Business Transformation Journal, 4(12), 28–37.
• vom Brocke, J., Schmiedel, T., Recker, J., Trkman, P., Mertens, W., & Viaene, S. (2014). 10 principles of good BPM. BPTrends. https://bptrends.info/10-principles-of-good-bpm/
• Schmiedel, T., vom Brocke, J., Uhl, A., & Zeitz, S. (2013). A global HR transformation : how a leading company leveraged the innovative power of IT. 360° - the Business Transformation Journal, 3(7), 56–65.
• Schmiedel, T., vom Brocke, J., & Recker, J. (2013). How fit is your organizational culture for business process management? 360° - the Business Transformation Journal, 2(6), 81.
• Schmiedel, T., vom Brocke, J., & Recker, J. (2012). Cultural fitness for business process management : what is it and what is it worth? The World Financial Review. https://worldfinancialreview.com/cultural-fitness-business-process-management-worth/
• Schmiedel, T., vom Brocke, J., & Recker, J. (2012). Is your organizational culture fit for business process managment? BPTrends. https://bptrends.info/is-your-organizational-culture-fit-for-business-process-managment/
• vom Brocke, J., Petry, M., & Schmiedel, T. (2011). How Hilti masters transformation. 360° - the Business Transformation Journal, 1(1), 38–47.

Other publications

Knowledge-Based Design Requirements for Generative Social Robots in Higher Education

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