Fiona Gisler

Work at ZHAW

Position

• Consulting mandates as Coach/Supervisor/Organisational Consultant bso and Mediator KSFM for social Organisations
• Service and research projects
• Head of customised workshops: Management of Files and Reports

Focus

My work includes advising, teaching and researching within the field of social work topics, with a particular focus on communication and relationship skills, conflicts and crisis, as well as on teams, leadership, management of work processes, of files and reports and current trends. I use and combine methods of team and organisational development as well as of qualitative and quantitative social science research. The design of workshops, development processes, mediations, coachings and supervisions is also part of my repertoire.

Teaching

• Further education: Head of CAS - Conflict management and mediation
• Further education: Co-Head of CAS - Communication and relationship skills
• Further education: Head of training course - Writing reports in the social sector
• Further education: CAS Socio-educational family support - Workshop reporting, documentation and report writing
• Further education: MAS - Writing workshop final thesis
• Bachelor: Co-Head Module V5.2 - Interventions in Adults with Multiple Problem Areas
• Bachelor: Head of Seminar 30 - Crisis Intervention
• Bachelor: Head of Research Workshop Module 20 - Final Thesis
• Bachelor: Winterschool Department of Health - Workshop Social Work in the Health Sector - Interprofessional Teamwork with Potential

Experience

• Lecturer
  Institute of Management and Social Policy, School of Social Work, ZHAW
  08 / 2024 - today
• Research Associate
  Institute of Management and Social Policy, School of Social Work, ZHAW, Zurich
  01 / 2018 - 07 / 2024
• Research Assistant
  Institute of Management and Social Policy, School of Social Work, ZHAW, Zurich
  03 / 2016 - 12 / 2017
• Assistant (15 %)
  Head of Continuing Education, School of Social Work, ZHAW, Zurich
  12 / 2014 - 02 / 2016
• Deputy Head
  Social Service, Waid City Hospital, Zurich
  05 / 2011 - 06 / 2013
• Social Worker
  Social Service, Waid City Hospital, Zurich
  09 / 2008 - 04 / 2011
• Audit assistant (30 %)
  Social insurance agency SVA, Zurich
  09 / 2007 - 12 / 2008
• Social worker i. t.
  Bicycle Garage, Social Facilities and Businesses, City of Zurich
  11 / 2006 - 05 / 2007
• Social worker i. t.
  Social Service, Psychiatric Polyclinic, University Hospital, Zurich
  04 / 2006 - 11 / 2006
• Assistant/Gastronomy employee
  Various
  02 / 2000 - 12 / 2004

Education and Continuing education

Education

• Master of Science (MSc) / Social Work
  School of Social Work, ZHAW
  09 / 2014 - 09 / 2016
• Bachelor of Science (BSc) / Social Work
  School of Social Work, ZHAW
  04 / 2005 - 03 / 2008

Continuing Education

• Basic Training in Mediation
  Konstanz School of Mediation
  06 / 2025
• Master of Advanced Studies (MAS) Change and Organizational Dynamics: CAS Team Dynamics under Change, CAS Change Processes in Organizations, Team Kanban Practitioner, CAS Organisational Development
  School of Social Work, University of Applied Sciences and Arts Northwestern Switzerland, Olten
  01 / 2021
• Basic Course Practical Training Social Work
  School of Social Work, ZHAW, Zurich
  12 / 2011
• Basic Course Palliative Care
  WE’G School of Health, Zurich
  02 / 2010

Network

Membership of networks

• Professional Association for Supervision, Coaching and Organizational Consulting bso
• Professional Association for Social Work Switzerland AvenirSocial
• Swiss Society for Social Work

Social media

LinkedIn

Projects

• School social education at the school Rüti / Project leader / completed
• Impact factors in social organisations / Team member / completed
• Day and night care structures – factors of demand / Team member / completed

Publications

• Kita, Zuzanna; Haunberger, Sigrid; Wirz, Daniela; Gisler, Fiona,

  2022.

  Wirkungsannahmen sichtbar machen : Konstruktion eines kontext-mechanismus-basierten Wirkungsmodells in der Arbeitsintegration.

  Schweizerische Zeitschrift für Soziale Arbeit / Revue suisse de travail social.

  (29), pp. 72-100.

  Available from: https://doi.org/10.33058/szsa.2022.0967

• Sundermann, Larissa M.; Haunberger, Sigrid; Gisler, Fiona; Kita, Zuzanna,

  2022.

  How do supported employment programs work? : answers from a systematic literature review.

  International Journal for Educational and Vocational Guidance.

  23(3), pp. 659-679.

  Available from: https://doi.org/10.1007/s10775-022-09533-3

• Gemperle, Sergio; Gisler, Fiona; Hocaoglu, Melike,

  2024.

  Zürich Sozial : mit Trendwissen das Sozialwesen stärken.

  SozialAktuell.

  2024(4), pp. 18-19.

  Available from: https://doi.org/10.21256/zhaw-30433

• Gisler, Fiona; Heiniger, Martin,

  2024.

  Trends aufgreifen und den Sozialbereich gezielt weiterentwickeln.

  Sozialinfo.

  Available from: https://doi.org/10.21256/zhaw-30510

• Gemperle, Sergio; Gisler, Fiona,

  2024.

  Den Sozialbereich besser vernetzen.

  Sozial : Magazin der ZHAW Soziale Arbeit.

  (20), pp. 22-23.

  Available from: https://doi.org/10.21256/zhaw-29969

• Gisler, Fiona,

  2022.

  Schulsozialpädagogik an der Schule Rüti : Evaluation des Pilotprojekts.

  Zürich:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-26539

• Kita, Zuzanna; Haunberger, Sigrid; Gisler, Fiona; Wirz, Daniela,

  2022.

  Wirkfaktoren in der Arbeitsintegration.

  SozialAktuell.

  2022(4), pp. 22-23.

  Available from: https://doi.org/10.21256/zhaw-26271

• Gisler, Fiona; Haunberger, Sigrid; Kita, Zuzanna,

  2020.

  Wirkungsmodell Schuldnerberatung : Zusammenspiel vielfältiger Wirkfaktoren : praxisrelevante Ergebnisse der qualitativen Interviews.

  BAG-SB Informationen.

  35(4), pp. 165-167.

  Available from: https://doi.org/10.21256/zhaw-21057

• Gisler, Fiona; Haunberger, Sigrid; Kita, Zuzanna; Sundermann, Larissa M.,

  2020.

  Wirkungsmodell Schuldnerberatung : Zusammenspiel vielfältiger Wirkfaktoren - praxisrelevante Ergebnisse der systematischen Literaturreview.

  BAG-SB Informationen.

  35(2), pp. 106-111.

  Available from: https://doi.org/10.21256/zhaw-20170

• Gisler, Fiona; Haunberger, Sigrid; Kita, Zuzanna; Sundermann, Larissa M.,

  2020.

  Wirkungsmodell Schuldenberatung : Zusammenspiel vielfältiger Wirkfaktoren – Ergebnisse systematische Literaturreview.

  Zürich:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-19821

• Haunberger, Sigrid; Wyder, Angela; Gisler, Fiona; Kita, Zuzanna,

  2020.

  Was wirkt in der gesetzlichen Sozialhilfe? : Ergebnisse einer systematischen Literaturübersicht.

  Bdw Blätter der Wohlfahrtspflege.

  167(6), pp. 231-236.

  Available from: https://doi.org/10.5771/0340-8574-2020-6-231

• Baumeister, Barbara; Gisler, Fiona; Rether, Ayesha,

  2019.

  Spannungsfelder in der stationären Betreuung alter Menschen.

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-19457

• Götzö, Monika; Neukomm, Sarah; Baumeister, Barbara; Strohmeier, Rahel; Kehl, Konstantin; Gisler, Fiona; Gavez, Silvia; et al.,

  2019.

  Tages- und Nachtstrukturen - Einflussfaktoren der Inanspruchnahme : Schlussbericht des Forschungsmandats G5 des Förderprogramms "Entlastungsangebote für betreuende Angehörige", 11. Juli 2019.

  Bern:

  Bundesamt für Gesundheit.

  Available from: https://www.bag.admin.ch/dam/bag/de/dokumente/nat-gesundheitspolitik/foerderprogramme/fp_pflegende_angehoerige/Kurzfassungen_Schlussberichte/Schlussbericht_Tages-Nachtstrukturen.pdf.download.pdf/G05_Schlussbericht_Tages-Nachtstrukturen.pdf

• Naguib, Tarek; Johner-Kobi, Sylvie; Gisler, Fiona,

  2018.

  Handlungsbedarf aufgrund der UNO-Behindertenrechtskonvention im Kanton Zürich : Studie im Auftrag der Behindertenkonferenz Kanton Zürich und finanziert vom Kantonalen Sozialamt.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-4808

• Naguib, Tarek; Johner-Kobi, Sylvie; Gisler, Fiona,

  2018.

  Handlungsbedarf aufgrund der UNO-Behindertenrechtskonvention im Kanton Zürich : Studie im Auftrag der Behindertenkonferenz Kanton Zürich und finanziert vom Kantonalen Sozialamt : Kurzfassung.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-4809

• Herzig, Michael; Gisler, Fiona,

  2017.

  Hinterfragt: Strategieüberprüfung sozialer Institutionen : rosige Zukunft in grüner Landschaft?.

  Sozial : Magazin der ZHAW Soziale Arbeit.

  7, pp. 12-13.

  Available from: https://doi.org/10.21256/zhaw-13685

• Naguib, Tarek; Johner-Kobi, Sylvie; Gisler, Fiona,

  2019.

  Studie zum Handlungsbedarf Aufgrund der UNO-BRK im Kanton Zürich.

  In:

  Impulstag zur UNO-Behindertenrechtskonvention, 29. Januar 2019.

Other publications

• Gisler, Fiona, 2021. Social management services. Product information on record keeping and reporting. Zurich: ZHAW Zurich University of Applied Sciences.
• Spalding, Natalie; Gisler, Fiona; Güntert, Santino, 2021. Social management services. Product information online counseling and coaching. Zurich: ZHAW Zurich University of Applied Sciences.

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