Toward human-centered healthcare: Understanding, measuring, and promoting Co-Creation of Care (CCC) as a mutually beneficial interaction between healthcare staff and patients

How can patients and healthcare staff actively shape care together? The project investigates Co-Creation of Care (CCC) as a collaborative partnership in which both sides contribute resources and knowledge and jointly create value. The aim is to develop a sound model and practical recommendations for improving quality of care and well-being.

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Description

The healthcare system faces major challenges from rising demand for care, staff shortages and cost pressures. This research project investigates Co-Creation of Care (CCC) – the joint shaping of care by patients and healthcare staff as equal partners who integrate resources and knowledge and jointly create value – as an approach to more humane and effective healthcare.

In collaboration with Swiss hospitals, the interdisciplinary team develops a comprehensive CCC model, identifies enabling factors and analyses their effects on patients, nursing staff and organisations. To this end, surveys, interviews, observations and real-time assessments are combined.

This study aims to develop actionable recommendations for systematically fostering CCC, thereby helping to enhance working conditions, the patient experience, and the overall quality of care.

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Projectlead

Dr. Florian Liberatore, Dr. Georg Bauer (Universität Zürich UZH), Dr. Anna Lisa Martin-Niedecken (Zürcher Hochschule der Künste ZHdK)

Project team

Prof. Dr. Andrea Glässel, Dijana Vilic, Sina Berger, Dr. Sylvia Lisman-Brötje (Universität Zürich UZH), Dr. Beatrix Göcking (Universität Zürich UZH), Isabel Zwahlen (Universität Zürich UZH), Christina Kool Garcia (Universität Zürich UZH), Sophia Krause (Universität Zürich UZH), Dr. Dunja Nicca (Universität Zürich UZH), Prof. Dr. Biller-Adorno Nikola (Universität Zürich UZH), Dr. Lena Sauerzopf (Zürcher Hochschule der Künste ZHdK), Aleksandra Szewc (Zürcher Hochschule der Künste ZHdK), Dr. Heidi Petry (Universitätsspital Zürich), Marta Castro (Universitätsspital Zürich)

Project partners

Universität Zürich UZH; Zürcher Hochschule der Künste ZHdK; Universitätsspital Zürich

Project status

ongoing, started 05/2025

Institute/Centre

Winterthur Institute of Health Economics (WIG); Institute of Public Health (IPH)

Funding partner

SNF Projektförderung