Digital Health Information for Older Adults with Hearing Loss (DigiHör)

Better informed with hearing loss in Winterthur

Hearing loss is not only a medical issue, but also a social challenge. Many older adults with hearing loss face barriers in everyday life when trying to find reliable information, use digital services, or access appropriate support in Winterthur. It is often unclear which information is helpful, whom to trust, and where to turn for support. This project addresses these questions in collaboration with Pro Audito Winterthur by developing a practical guide for older adults with hearing loss. Its aim is to strengthen people in dealing with digital information, improve orientation within the local support system, and promote hearing-friendly communication.

What does the project examine?
The project focuses on the perspectives of those affected. It explores what kind of information older adults with hearing loss actually need in everyday life, which barriers they experience, and which forms of support are most helpful to them. To do so, interviews are conducted with older adults with hearing loss as well as with professionals and local stakeholders, including representatives from nursing, social work, hearing care, self-help organisations, and municipal administration. The findings show where orientation is lacking, which information pathways are perceived as trustworthy, and which types of support are helpful in everyday life.

What will be developed?
Based on these findings, a practice-oriented guide for the City of Winterthur will be developed. It is intended to help people with hearing loss better understand and assess information, identify relevant points of contact,
recognise helpful next steps, and strengthen hearing-friendly communication in everyday life. The content developed within the project will be professionally prepared and designed for practical use.

Why is this project important?
People with hearing loss often face barriers in accessing information, support services, and social participation. The project seeks to make these barriers visible and to develop practical, everyday solutions. In doing so, it contributes to inclusive, community-based health care in Winterthur. It builds on local resources and networks and strengthens collaboration between people affected, professionals, and other local stakeholders.