Elke Brucker-Kley

Position at the ZHAW

Senior Research Associate
Lecturing: Applied R&D Projects (MSc Business Technology), CAS Agile Requirements Engineering, CAS Strategic & Operational Process Management

www.zhaw.ch/iwi

Professional development teaching

CAS Agile Requirements Engineering

CAS Agiles IT-Projektmanagement

Expertise and research interests

orcid.org/0000-0001-7888-3446
Human-centric solution design, Responsible innovation, Holistic and interdisciplinary Business Process Management (Synergies with Service Design, Innovation Mangement and Requirements Engineering), Design Thinking, Enterprise Architecture Management, Knowledge Management, Digital Inheritance

Educational background

University of Konstanz: Master in Information Science
Stuttgart Media University: Bachelor in Library Science

Professional milestones

-Project Manager (City of Zurich, 2008-2011)
Scope: Process and Information Management, Records Management, eCollaboration pilots, business architecture for shared services, member of the leadership team

-Practice Specialist Business Technology (McKinsey & Company, 1998-2008)
Scope: Knowledge & Global Practice Management IT Architecture

-Knowledge Specialist, Project Manager (Helvetia Patria Insurance, 1994-1998)
Scope: Project Management Intranet, co-leading Internet activities; Specialist Information Management / Technology & Innovation

Membership of networks

• Xing
• LinkedIn
• McKinsey Alumni

• Design Criteria for Communicating with Avatars and Smart Agents / Project co-leader / Project ongoing
• Component-based Tendering / Project leader / Project completed
• From Forms to Dialogues: New Ways of Order Placement in Financial Institutions / Project leader / Project completed
• Studie "Perspektivenvielfalt" / Project leader / Project completed
• End-to-End Prozessmanagement für ein Immobilienbewirtschaftungsunternehmen / Project leader / Project completed
• End-to-end Prozessmanagement und prozessorientierte Organisation / Project leader / Project completed
• Prozessorientierte Wissenslandkarte / Project leader / Project completed
• BPM-Studie 2015 - "Prozessintelligenz" / Project leader / Project completed
• Prototyp Projektraum für eine Baugenossenschaft / Project leader / Project completed
• Einführung eines strategischen Prozessmanagements bei einem Energieversorgungsunternehmen / Project leader / Project completed
• BPM Symposium / Project leader / Project completed
• IT-gestützte Geschäftskontrolle für eine Baugenossenschaft / Project leader / Project completed
• BPM Studie 2014 / Project co-leader / Project completed
• BPM Research Lab / Project leader / Project completed
• Rahmenwerk und Prototyping für organisationweites Projektmanagement / Project leader / Project completed
• ECM solutions as a cloud-based services: Potential, requirements and success factors / Deputy project leader / Project completed
• Passing and Passing on in the digital world / Project leader / Project completed
• Erarbeitung IT-Strategie und Business Impact Analyse für eine Baugenossenschaft / Deputy project leader / Project completed

• Schweizer, Matthias; Brucker-Kley, Elke,

  2014.

  Der digitale Nachlass : Sterben und Erben im Internetzeitalter .

  TREX - Der Treuhandexperte.

  2014(1),

  pp. 36-42.

  Available from : https://www.trex.ch/de/der-digitale-nachlass-sterben-und-erben-im-internetzeitalter

• Studer, Melanie; Schweizer, Matthias; Brucker-Kley, Elke,

  2012.

  Sterben und Erben in der digitalen Welt .

  Jusletter.

  Available from : https://jusletter.weblaw.ch/juslissues/2012/691/_10831.html__ONCE

• Brucker-Kley, Elke; Keller, Thomas ; Kykalova, Denisa,

  2018.

  Kundennutzen durch digitale Transformation : Business-Process-Management-Studie – Status quo und Erfolgsmuster .

  1. Auflage.

  Berlin:

  Springer.

  ISBN 978-3-662-55706-8.

  Available from : https://doi.org/10.21256/zhaw-3444

• Brucker-Kley, Elke; Keller, Thomas ; Pärli, Kurt; Schweizer, Matthias; Kurtz, Lukas,

  2013.

  Sterben und Erben in der digitalen Welt .

  Zürich:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  ISBN 978-3-7281-3545-2.

• Brucker-Kley, Elke; Keller, Thomas,

  2020.

  Beyond digitalization : “my boss is artificial”

  .

  In:

  Matos, Florinda; Vairinhos, Valter; Salavisa, Isabel; Edvinsson, Leif; Massaro, Maurizio, eds. ,

  Knowledge, People, and Digital Transformation : Approaches for a Sustainable Future.

  Cham:

  Springer.

  pp. 37-54.

  Contributions to Management Science.

  Available from : https://doi.org/10.1007/978-3-030-40390-4_4

• Kykalova, Denisa; Brucker-Kley, Elke; Schertenleib, Raphael,

  2018.

  Ergebnisse der Umfrage

  .

  In:

  Brucker-Kley, Elke; Kykalova, Denisa; Keller, Thomas, eds. ,

  Prozessintelligenz.

  Berlin:

  Springer.

  pp. 83-97.

  Available from : https://doi.org/10.21256/zhaw-3424

• Kykalova, Denisa; Brucker-Kley, Elke; Näpflin, Simon,

  2018.

  Ergebnisse der Umfrage: «Status quo: Kundennutzen durch digitale Transformation?»

  .

  In:

  Brucker-Kley, Elke; Kykalova, Denisa; Keller, Thomas, eds. ,

  Kundennutzen durch digitale Transformation : Business-Process-Management-Studie – Status quo und Erfolgsmuster.

  Berlin:

  Springer.

  pp. 21-44.

  Available from : https://doi.org/10.21256/zhaw-3437

• Ceranic, Esad; Frauchiger, Patrick; Brucker-Kley, Elke; Graf, Sandro ; Körner, Amélie-Charlotte,

  2018.

  Fallstudie Amag Leasing AG: «Videobasierte Identifikation als Wegbereiter für das Online-Leasing»

  .

  In:

  Brucker-Kley, Elke; Kykalova, Denisa; Keller, Thomas, eds. ,

  Kundennutzen durch digitale Transformation : Business-Process-Management-Studie – Status quo und Erfolgsmuster.

  Berlin:

  Springer.

  pp. 51-68.

  Available from : https://doi.org/10.21256/zhaw-3435

• Heister, Frank; Fröhlicher, Pirmin; Ragaz, Curdin; Schwer, Karlheinz; Brucker-Kley, Elke,

  2018.

  Fallstudie F. Hoffmann-La Roche : Prozess-Simulation im Global Clinical Trial Supply

  .

  In:

  Brucker-Kley, Elke; Kykalova, Denisa; Keller, Thomas, eds. ,

  Prozessintelligenz.

  Berlin:

  Springer.

  pp. 61-69.

  Available from : https://doi.org/10.21256/zhaw-3425

• Steudler, Lukas; Brucker-Kley, Elke,

  2018.

  Fallstudie Kanton Zürich : «E-Umzug – Online Umziehen»

  .

  In:

  Brucker-Kley, Elke; Kykalova, Denisa; Keller, Thomas, eds. ,

  Kundennutzen durch digitale Transformation : Business-Process-Management-Studie – Status quo und Erfolgsmuster.

  Berlin:

  Springer.

  pp. 69-81.

  Available from : https://doi.org/10.21256/zhaw-3434

• Leario, Ines; Studer, Léonard; Kykalova, Denisa; Brucker-Kley, Elke,

  2018.

  Fallstudie Stadt Lausanne : Prozessanalyse in Kombination mit Process Mining

  .

  In:

  Brucker-Kley, Elke; Kykalova, Denisa; Keller, Thomas, eds. ,

  Prozessintelligenz.

  Berlin:

  Springer.

  pp. 45-59.

  Available from : https://doi.org/10.21256/zhaw-3426

• Peyer, Marco; Grünert, David ; Brucker-Kley, Elke,

  2018.

  Fallstudie Swiss Re : «Case Management in P&C Reinsurance – Wissensarbeit im Fokus»

  .

  In:

  Brucker-Kley, Elke; Kykalova, Denisa; Keller, Thomas, eds. ,

  Kundennutzen durch digitale Transformation : Business-Process-Management-Studie – Status quo und Erfolgsmuster.

  Berlin:

  Springer.

  pp. 83-97.

  Available from : https://doi.org/10.21256/zhaw-3433

• Hilber, Andreas; Kykalova, Denisa; Brucker-Kley, Elke,

  2018.

  Fallstudie Swisscom : «die Einführung von Produktions- und Servicekatalogen: der erste Schritt zur industrialisierten Fertigung»

  .

  In:

  Brucker-Kley, Elke; Kykalova, Denisa; Keller, Thomas, eds. ,

  Kundennutzen durch digitale Transformation : Business-Process-Management-Studie – Status quo und Erfolgsmuster.

  Berlin:

  Springer.

  pp. 111-124.

  Available from : https://doi.org/10.21256/zhaw-3432

• Brucker-Kley, Elke; Kykalova, Denisa; Keller, Thomas ,

  2018.

  Fazit

  .

  In:

  Brucker-Kley, Elke; Kykalova, Denisa; Keller, Thomas, eds. ,

  Prozessintelligenz.

  Berlin:

  Springer.

  pp. 101-107.

  Available from : https://doi.org/10.21256/zhaw-3423

• Brucker-Kley, Elke; Keller, Thomas ; Kykalova, Denisa,

  2018.

  Fazit : Prozessmanagement als Gestaltungshebel der digitalen Transformation?

  .

  In:

  Brucker-Kley, Elke; Kykalova, Denisa; Keller, Thomas, eds. ,

  Kundennutzen durch digitale Transformation : Business-Process-Management-Studie – Status quo und Erfolgsmuster.

  Berlin:

  Springer.

  pp. 127-135.

  Available from : https://doi.org/10.21256/zhaw-3431

• Brucker-Kley, Elke; Keller, Thomas; Kykalova, Denisa,

  2018.

  Prozessmanagement als Gestaltungshebel der digitalen Transformation?

  .

  In:

  Kundennutzen durch digitale Transformation : Business-Process-Management-Studie – Status quo und Erfolgsmuster.

  Berlin:

  Springer.

  pp. 3-17.

  Available from : https://doi.org/10.21256/zhaw-3685

• Brucker-Kley, Elke; Kykalova, Denisa; Keller, Thomas,

  2018.

  «Erfolgsmuster: Kundennutzen durch digitale Transformation?» : Einleitung zu den Fallstudien

  .

  In:

  Brucker-Kley, Elke; Kykalova, Denisa; Keller, Thomas, eds. ,

  Kundennutzen durch digitale Transformation : Business-Process-Management-Studie – Status quo und Erfolgsmuster.

  Berlin:

  Springer.

  pp. 47-49.

  Available from : https://doi.org/10.21256/zhaw-3436

• Brucker-Kley, Elke; Kykalova, Denisa; Keller, Thomas ,

  2018.

  «Prozessintelligenz» : Gegenstand und Ziele der Studie

  .

  In:

  Brucker-Kley, Elke; Kykalova, Denisa; Keller, Thomas, eds. ,

  Prozessintelligenz.

  Berlin:

  Springer.

  pp. 3-13.

  Available from : https://doi.org/10.21256/zhaw-3430

• Keller, Thomas ; Brucker-Kley, Elke,

  2020.

  Design hints for smart agents as teachers in virtual learning spaces [ paper ].

  In:

  Kommers, Piet; Bontchev, Boyan; Isaias, Pedro, eds. ,

  Proceedings of the 18th international conference e-Society 2020.

  18th international conference e-Society 2020, Sofia, Bulgaria, 2-4 April 2020.

  IADIS Press.

  pp. 111-118.

• Keller, Thomas ; Brucker-Kley, Elke; Wyder, Christian,

  2020.

  Virtual reality and its impact on learning success [ paper ].

  In:

  Sánchez, Inmaculada Arnedillo; Isaias, Pedro; Bontchev, Boyan, eds. ,

  Proceedings of the 16th International Conference Mobile Learning 2020.

  16th International Conference Mobile Learning 2020, Sofia, Bulgaria, 2-4 April 2020.

  IADIS Press.

  pp. 78-86.

  Available from : http://www.iadisportal.org/digital-library/virtual-reality-and-its-impact-on-learning-success

• Brucker-Kley, Elke; Keller, Thomas ,

  2019.

  Beyond digitization : "My boss is artificial" [ paper ].

  In:

  GFIC 2019 - Proceedings of the 2nd Global Forum of Intellectual Capital.

  Global Forum of Intellectual Capital (GFIC) 2019, Lisbon, Portugal, 20-21 May 2019.

• Keller, Thomas ; Hagen, Fabian; Brucker-Kley, Elke,

  2019.

  A field study about the impact of a VR learning unit [ paper ].

  In:

  Sampson, Demetrios G.; Ifenthaler, Dirk; Isaias, Pedro; Mascia, Maria Lidia, eds. ,

  Proceedings CELDA 2019 16th international conference cognition and exploratory learning in digital age.

  CELDA 2019 16th International Conference Cognition and Exploratory Learning in Digital Age, Cagliari, Italy, 7-9 November 2019.

  IADIS.

  pp. 307-314.

  Available from : http://www.iadisportal.org/digital-library/a-field-study-about-the-impact-of-a-vr-learning-unit

• Brucker-Kley, Elke; Keller, Thomas ,

  2019.

  Exploring the potential of immersive narrative scenarios to identify design criteria for our digital future(s) [ paper ].

  In:

  Guerrero, Juan, ed. ,

  2019 8th International Congress on Advanced Applied Informatics (IIAI-AAI) Proceedings.

  8th International Congress on Advanced Applied Informatics (IIAI-AAI), Toyama, Japan, 7-11 July 2019.

  IEEE.

  pp. 499-504.

  Available from : https://doi.org/10.1109/IIAI-AAI.2019.00108

• Keller, Thomas ; Annunzio, Giovanni; Brucker-Kley, Elke,

  2018.

  Heart rate variability analysis as a preventive instrument against stress for employees [ paper ].

  In:

  16th International Conference on e-Society, Lissabon, 14-16 April 2018.

• Keller, Thomas ; Hebeisen, Andreas; Brucker-Kley, Elke,

  2018.

  Integration of children with special needs in mathematics through virtual reality [ paper ].

  In:

  Sampson, Demetrios G.; Ifenthaler, Dirk; Isaias, Pedro, eds. ,

  Proceedings of the 15th International Conference on Cognition and Exploratory Learning in the Digital Age (CELDA 2018).

  CELDA 2018, Budapest, Hungary, 21-23 October 2018.

  International Association for Development of the Information Society (IADIS).

  pp. 30-37.

• Keller, Thomas ; Baumgartner, Thierry; Brucker-Kley, Elke,

  2018.

  Towards a multi-modal IT [ paper ].

  In:

  Proceedings of the 16th International Conference e-Society 2018.

  16th International Conference on e-Society, Lissabon, 14-16 April 2018.

  pp. 209-216.

• Keller, Thomas ; Glauser, Philipp; Ebert, Nico ; Brucker-Kley, Elke,

  2018.

  Virtual reality at secondary school : first results [ paper ].

  In:

  Sampson, Demetrios G.; Ifenthaler, Dirk; Isaias, Pedro, eds. ,

  Proceedings of the 15th International Conference on Cognition and Exploratory Learning in the Digital Age (CELDA 2018).

  CELDA 2018, Budapest, Hungary, 21-23 October 2018.

  International Association for Development of the Information Society (IADIS).

  pp. 53-60.

• Grünert, David ; Keller, Thomas ; Brucker-Kley, Elke,

  2016.

  Artifact-centric modeling of business processes using UML diagrams [ paper ].

  In:

  Callaos, Nagib; Lace, Natalja; Sánchez, Belkis; Savoie, Michael; Tremante, Andrés, eds. ,

  Proceedings of The 20th World Multi-Conference on Systemics, Cybernetics and Informatics (WMSCI 2016).

  20th World Multi-Conference on Systemics, Cybernetics and Informatics (WMSCI 2016), Orlando, Florida, 5-8 July 2016.

  Winter Garde:

  International Institute of Informatics and Systemics.

  pp. 150-155.

  Available from : http://www.iiis.org/CDs2016/CD2016Summer/papers/SA176BT.pdf

• Grünert, David ; Brucker-Kley, Elke; Keller, Thomas ,

  2014.

  oBPM : an opportunistic approach to business process modeling and execution [ paper ].

  In:

  Fournier, Fabiana; Mendling, Jan, eds. ,

  Business process management workshops : BPM 2014 international workshops, Eindhoven, The Netherlands, September 7-8, 2014, revised papers.

  International Workshop Series on Business Process Management and Social Software, Eindhoven, Netherlands, 7-8 September 2014.

  Cham:

  Springer.

  pp. 463-476.

  Lecture notes in business information processing ; 202.

  Available from : https://doi.org/10.1007/978-3-319-15895-2_40

• Brucker-Kley, Elke; Keller, Thomas ; Schweizer, Matthias; Studer, Melanie; Schweizer, Matthias; Kurtz, Lukas; Pärli, Kurt; Pedron, Claudia,

  2013.

  Passing and passing on in the digital world [ paper ].

  In:

  Proceedings of the IADIS International Conference on e-Society 2013.

  IADIS International Conference on e-Society 2013, Lisbon, Portugal, 13-16 March 2013.

  Berlin:

  IADIS.

  pp. 248-256.

• Brucker-Kley, Elke; Keller, Thomas ; Pärli, Kurt; Pedron, Claudia; Schweizer, Matthias; Studer, Melanie; Wohland, Pia,

  2013.

  Passing and passing on in the digital world : issues and solutions for the digital estate [ paper ].

  In:

  Kommers, Piet; Isaias, Pedro, eds. ,

  Proceedings of the IADIS International Conference on e-Society 2013.

  IADIS International Conference on e-Society 2013, Lisbon, Portugal, 13-16 March 2013.

  IADIS.

  pp. 34-48.

  Available from : http://www.iadisportal.org/ijwi/papers/2013112103.pdf

• Brucker-Kley, Elke; Keller, Thomas ,

  2020.

  Digital Futures : Szenarien am Rande der Technologischen Singularität .

  SML-Working Paper

  ; 16.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  ISBN 978-3-03870-025-8.

  Available from : https://doi.org/10.21256/zhaw-19471

• Ebert, Nico ; Zenklusen, Pirmin; Kaeser, Benjamin Flavio; Brucker-Kley, Elke,

  2018.

  Die Business-Analyse in deutschsprachigen Unternehmen .

  HMD Praxis der Wirtschaftsinformatik.

  55(4),

  pp. 866-882.

  Available from : https://doi.org/10.21256/zhaw-3758

• Brucker-Kley, Elke; Kykalova, Denisa; Mevius, Marco; Grünert, David ; Keller, Thomas ; Kurz, Florian; Schertenleib, Raphael; Schlatter, Ueli ; Schwer, Karlheinz;

  2015.

  Business Process Management 2015 : Status quo und Best Practices «Prozessintelligenz» .

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from : https://doi.org/10.21256/zhaw-3390

• Brucker-Kley, Elke; Keller, Thomas ,

  2015.

  Mehr Effizienz dank Prozessintelligenz .

  Competence.

  2015(6),

  pp. 38-39.

  Available from : https://doi.org/10.21256/zhaw-4348

• Brucker-Kley, Elke; Kykalova, Denisa; Pedron, Claudia; Luternauer, Theresa; Keller, Thomas ,

  2014.

  Business Process Management 2014 : Status quo und Perspektiven eines ganzheitlichen Geschäftsprozessmanagements : Ergebnisse einer branchenübergreifenden empirischen Studie + Themenfokus "Business Process Management in der Immobilienwirtschaft" .

  Winterthur:

  vdf Hochschulverlag.

  ISBN 978-3-7281-3627-5.

  Available from : https://doi.org/10.21256/zhaw-1027

• Schweizer, Matthias; Brucker-Kley, Elke,

  2014.

  Der digitale Nachlass : Sterben und Erben in der virtuellen Welt .

  Passim: Bulletin des Schweizerischen Literaturarchivs.

  2014(14),

  pp. 7-9.

• Brucker-Kley, Elke; Colicchio, Carlo; Gysel, Ulrich Emanuel; Minonne, Clemente;

  2014.

  Enterprise Content Management und E-Kollaboration als Cloud-Dienste : Potenziale, Herausforderungen und Erfolgsfaktoren .

  Zürich:

  vdf Hochschulverlag.

  ISBN 978-3-7281-3588-9.

• Brucker-Kley, Elke; Colicchio, Carlo; Gysel, Ulrich Emanuel; Minonne, Clemente;

  2014.

  Enterprise Content Management und E-Kollaboration als Cloud-Dienste : Potenziale, Herausforderungen und Erfolgsfaktoren : Ergebnisse einer qualitativen Studie .

  Winterthur:

  vdf Hochschulverlag.

  ISBN 978-3-7281-3589-6.

  Available from : https://doi.org/10.21256/zhaw-1029

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