Mirjam Pfenninger
Mirjam Pfenninger
ZHAW
School of Life Sciences and Facility Management
Competency Group Workplace Management
Reidbach
8820 Wädenswil
Work at ZHAW
Focus
- Service Design and Management
- Service Innovation
- Future Learning Spaces in higher education
Teaching
- Service Value
- Service Design and Management
- Service Design Sprint
Experience
- Research Associate / Lecturer
ZHAW - Institute of Facility Management
04 / 2022 - today - Start-up and Business Development
IN.flow Facilitation GmbH
11 / 2017 - 03 / 2022 - Research Associate
ZHAW - Institute of Facility Management
05 / 2009 - 04 / 2019 - Head of Facility Management
SIKNA foundation
03 / 2008 - 04 / 2009
Education and Continuing education
Education
- Master of Business Administration in Service Innovation and Design
Laurea University of Applied Sciences, Helsinki
09 / 2017 - 09 / 2019 - BSc in Facility Management / Hospitality Management
ZHAW Life Sciences and Facility Management
09 / 2004 - 02 / 2008 - High School Matura
High School Köniz Lerbermatt
08 / 1999 - 08 / 2002
Projects
- DIGINUT – Comprehensive Digitalisation of Patient Nutrition Uptake in Health Care / Team member / completed
- Bringing Real Estate Portfolios on a Climate-Friendly Track / Team member / completed
Publications
Articles in scientific journal, peer-reviewed
- Pfenninger, M., Hohl, B., Bleuel, P., & Kutner, H.-Z. (2024). Co-Kreation für die Entwicklung zukünftiger Lehr-Lernräume im Hochschulkontext. Phase0 - Journal für integriertes Planen, Bauen und Betreiben, 2. https://doi.org/10.21428/71cd88bc.49cb9996
- Coenen, C., & Pfenninger, M. (2024). Transforming learning experiences and assessments through AI‐empowered cocreation of quality feedback. New Directions for Teaching and Learning, 2025(182), 59–65. https://doi.org/10.1002/tl.20628
- Jensen, P. A., van der Voordt, T., Coenen, C., von Felten, D., Lindholm, A.-L., Balslev Nielsen, S., Riratanaphong, C., & Pfenninger, M. (2012). In search for the added value of FM : what we know and what we need to learn. Facilities, 30(5/6), 199–217. https://doi.org/10.1108/02632771211208486
- Coenen, C., von Felten, D., & Schmid, M. (2011). Managing effectiveness and efficiency through FM blueprinting. Facilities, 29(9/10). https://doi.org/10.1108/02632771111146332
- Coenen, C., von Felten, D., & Schmid, M. (2010). Reputation and public awareness of facilities management : a quantitative survey. Journal of Facilities Management, 8(4), 256–268. https://doi.org/10.1108/14725961011078972
Written conference contributions, peer-reviewed
Merkle, T., & Pfenninger, M. (2024, July). Using AI in business model development at Masters’ level – findings from a preliminary study in Switzerland. International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Global Conference, Montreal, Canada, 24-26 July 2024. https://doi.org/10.21256/zhaw-31181
Other publications
- Klauser, V., Pfenninger, M., & Merkle, T. (2022). DIGINUT : Digitalisierung und Nutzen von Patientenernährungsdaten. ZHAW Zürcher Hochschule für Angewandte Wissenschaften. https://doi.org/10.21256/zhaw-25314
- Coenen, C., Pfenninger, M., & von Felten, D. (2018). Erfahrungsorientiertes Lernen im FM-Studium. fmpro service, 2018(3), 12–13.
- Pericin Häfliger, I., & Pfenninger, M. (2016). Service Levels im Krankenhaus : der Weg zur Vereinheitlichung. Rationell reinigen, 2016(5), 36–41. https://doi.org/10.21256/zhaw-9689
- Sesboüé, S., Pfenninger, M., & Fehr, C. (2014). Führung in den Facility Services : Empowerment bei Mitarbeitenden. fmpro service, 2014(6), 4–6.
- von Felten, D., Coenen, C., & Pfenninger, M. (2012). FM-Blueprinting : Schaffung von interdisziplinärer Transparenz für die Kern- und Unterstützungsprozesse. ZHAW Zürcher Hochschule für Angewandte Wissenschaften.
- von Felten, D., Coenen, C., & Pfenninger, M. (2012). Analysing added value by applying FM blueprinting. In P. A. Jensen, T. van der Voordt, & C. Coenen (Eds.), The added value of facilities management : concepts, findings and perspectives (pp. 235–247). Polyteknisk Forlag.
- Riratanaphong, C., Sarasoja, A.-L., Coenen, C., von Felten, D., Jensen, P. A., van der Voordt, T., Balslev Nielsen, S., & Pfenninger, M. (2012). The concept of added value of FM. In C. Coenen, P. A. Jensen, & T. van der Voordt (eds.), The added value of facilities management : concepts, findings and perspectives (pp. 58–74). Polyteknisk Forlag.
- von Felten, D., Coenen, C., Pfenninger, M., & Waldburger, D. (2011). Durchblick in der FM-Lohntüte : empirische Analyse zu Löhnen und deren Einflussfaktoren [Conference paper]. Tagungsband zum FM-Kongress 2011, 261–270.
- von Felten, D., Coenen, C., & Pfenninger, M. (2011). Komplettanbieter im Facility Management : Marktübersicht Schweiz 2011. ZHAW Zürcher Hochschule für Angewandte Wissenschaften.
- von Felten, D., Coenen, C., Pfenninger, M., & Waldburger, D. (2011). Lohnstrukturen und Einflussfaktoren des Salärs in der FM Branche der Deutschschweiz.
- von Felten, D., Coenen, C., & Pfenninger, M. (2010). Wie sieht es mit dem Lohn aus? In puncto: die Fachzeitschrift für Facility Management, 2010(7/8), 22.
- Arnold Moos, I., von Felten, D., & Schmid, M. (2010). Zwei Reinigungssysteme im Vergleich. In puncto: die Fachzeitschrift für Facility Management, 2010(6), 17. https://doi.org/10.21256/zhaw-3683
Oral conference contributions and abstracts
von Felten, D., Coenen, C., & Pfenninger, M. (2010). FM-blueprinting : creating interdisciplinary transparency for core and support business. EFMC 2010, Madrid, Spain, 1-2 June 2010.