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Prof. Dr. Christian Coenen

Prof. Dr. Christian Coenen

Prof. Dr. Christian Coenen

ZHAW School of Life Sciences and Facility Management
Business Administration and Human Resources Competency Group
8820 Wädenswil

+41 (0) 58 934 56 30

Personal profile

Position at the ZHAW

Lecturer of Marketing and Services Management
R & D Service Value Management

Professional development teaching

CAS Ökonomie + Prozesse

Expertise and research interests

Service Value Management
Services Marketing and Service Quality
Service Centricity
Employee Service Behavior
Customer Satisfaction and Relationship Management
Service Recovery Management

Membership of networks



Articles in scientific journal, peer-reviewed
Book parts, peer-reviewed
Other publications
Oral conference contributions and abstracts