Dr. Mike Krey

Publications

Articles in scientific journal, peer-reviewed

• Marioni, C. et al. (2023) 'Conversational AI – virtual assistant & chatbot at Sika Ltd. : a case sudy from the chemical industry', International Journal of Machine Learning, 13(1), pp. 39–47. doi: 10.18178/ijml.2023.13.1.1127.
• Krey, M. et al. (2020) 'Wearable technology in healthcare', Journal of Advances in Information Technology, 11(3), pp. 172–180. doi: 10.12720/jait.11.3.172-180.
• Hitz, C. et al. (2018) 'IT-Budgeting processes in Swiss banks and how they are influenced by rapidly changing regulatory requirements', Journal of EU Research in Business, 2018(785563). doi: 10.5171/2018.785563.
• Krey, M. (2018) 'mHealth Apps : potentials for the patient - physician relationship', Journal of Advances in Information Technology, 9(4), pp. 102–109. doi: 10.12720/jait.9.4.102-109.

Book chapters, peer-reviewed

• Trebo, M. et al. (2024) 'Challenges and status of the introduction of e-invoices in healthcare : an explorative study from Switzerland', in Alareeni, B. and Elgedawy, I. (eds) Opportunities and risks in AI for business development. Cham: Springer, pp. 441–451. doi: 10.1007/978-3-031-65203-5_39.
• Seiler, R. and Krey, M. (2019) 'Vorgehensmodell und Handlungsempfehlungen zur Einführung von BYOD (Bring Your Own Device) in Schweizer Krankenhäusern', in Digitalisierung in der Praxis : so schaffen KMU den Weg in die Zukunft. Wiesbaden: Springer, pp. 223–239. doi: 10.1007/978-3-658-26137-5_15.

Written conference contributions, peer-reviewed

• Filipovic, K. et al. (2026) 'Toward an AI maturity model in healthcare : identifying core dimensions and critical success factors', in Bui, T. X. (ed.) Proceedings of the 59th Hawaii International Conference on System Sciences. University of Hawaiʻi at Mānoa, pp. 6619–6633. doi: 10.21256/zhaw-36482.
• Eigenmann, M. et al. (2026) 'GenAI in call centers : suitability of LLMs', in Bahaaeddin, A. and Hamdan, A. (eds). Cham: Springer, pp. 107–116. doi: 10.1007/978-3-032-00549-6_9.
• Lauchenauer, M. et al. (2025) 'Social robots : a challenge for technology design', in Arai, K. (ed.) Proceedings of the 2025 Computing Conference, Volume 4. Cham: Springer, pp. 524–537. doi: 10.1007/978-3-031-92611-2_34.
• Nolè, A. et al. (2025) 'Data mesh : challenges and barriers in mastering decentralized data volumes', in Alareeni, B. and Hamdan, A. (eds) Leveraging advanced technologies : business model innovation and the future. Cham: Springer, pp. 52–79. doi: 10.1007/978-3-032-00447-5_6.
• Krey, M. et al. (2025) 'A method for the adoption of DevOps in SMEs', in Gartner, W. (ed.) New Perspectives and Paradigms in Applied Economics and Business. Cham: Springer, pp. 123–140. doi: 10.1007/978-3-031-77363-1_9.
• Günthardt, L. et al. (2024) 'Agile IT management : DevOps adoption in the finance industry', in Nunes, M. B., Isaías, P., and Powell, P. (eds) Proceedings of the 17th IADIS International Conference Information Systems 2024. IADIS, pp. 163–168.
• Blöchlinger, Y., Blunschi, M. and Krey, M. (2023) 'Reducing food waste using information technology : a case from Switzerland', in Proceedings of the 56th Hawaii International Conference on System Sciences. Honolulu: University of Hawai'i at Manoa, pp. 4482–4491. doi: 10.24251/HICSS.2023.545.
• Krey, M. et al. (2023) 'Creation of a method for the adoption of digital transformation for medium enterprises in the education business in Switzerland', in Rich, M. (ed.) Proceedings of the 19th European Conference on Management, Leadership and Governance. Academic Conferences International, pp. 528–540. doi: 10.34190/ecmlg.19.1.1893.
• Krey, M. et al. (2022) 'Preparation laboratory experiment for medical transportation with drones – Switzerland', in Proceedings of the 40th International Business Information Management Association Conference. International Business Information Management Association, pp. 790–801.
• Krey, M. et al. (2022) 'DevOps adoption : challenges & barriers', in Proceedings of the 55th Hawaii International Conference on System Sciences. Honolulu: University of Hawai'i at Manoa, pp. 7297–7309. doi: 10.24251/HICSS.2022.877.
• Krey, M. et al. (2022) 'Development of a model for the implementation of business intelligence in SMEs', in ICICM '22: Proceedings of the 12th International Conference on Information Communication and Management. Association for Computing Machinery, pp. 61–68. doi: 10.1145/3551690.3551700.
• Krey, M. and Garcia, R. R. (2022) 'Voice assistants in healthcare : the patient's perception', in 2022 8th International Conference on Information Management (ICIM). IEEE, pp. 120–130. doi: 10.1109/ICIM56520.2022.00029.
• Krey, M. (2019) 'Chatbots used for IT service management', in Soliman, K. S. (ed.) Proceedings of the 34th International Business Information Management Association Conference. Madrid: International Business Information Management Association, pp. 1380–1398.
• Krey, M. and Seiler, R. (2019) 'Usage and acceptance of drone technology in healthcare : exploring patients and physicians perspective', in Proceedings of the 52nd Hawaii International Conference on System Sciences. Honolulu: University of Hawai'i at Manoa, pp. 4135–4144. doi: 10.21256/zhaw-3372.
• Krey, M. (2018) 'Facing business-IT-alignment in healthcare', in Proceedings of the 51st Hawaii International Conference on System Sciences. Honolulu: University of Hawai'i at Manoa, pp. 3090–3099. doi: 10.24251/HICSS.2018.390.
• Krey, M. (2018) 'Drones : application and business models in Swiss hospitals', in Proceedings of the 51st Hawaii International Conference on System Sciences. Honolulu: University of Hawai'i at Manoa, pp. 3081–3089. doi: 10.24251/HICSS.2018.389.
• Krey, M. (2018) 'Towards a method for enterprise mobility management (EMM) in healthcare', in 2018 IEEE International Conference on Healthcare Informatics (ICHI). Piscataway: IEEE, pp. 87–97. doi: 10.1109/ICHI.2018.00017.
• Krey, M. (2016) 'Key challenges to enabling IT in healthcare', in 2016 IEEE international conference on healthcare informatics (ICHI). Piscataway: IEEE, pp. 328–333. doi: 10.1109/ICHI.2016.60.
• Krey, M. (2016) 'IT in health care : a business enabler?', in Proceeding of 2016 international conference on information management. Piscataway: IEEE, pp. 121–126. doi: 10.1109/INFOMAN.2016.7477545.
• Krey, M. (2015) 'Significance and current status of integrated IT GRC in health care : an explorative study in swiss hospitals', in Bui, T. X. and Sprague, R. H. (eds) 2015 48th Hawaii International Conference on System Sciences. New York: IEEE, pp. 3002–3012. doi: 10.1109/HICSS.2015.363.
• Krey, M. and Schlatter, U. (2014) 'Assessing IT governance, risk management and compliance (IT GRC) - maturity : considering organisational and behavioural styles', in Proceedings of the 2nd International Conference on Management, Leadership and Governance. Reading: Academic Conferences and Publishing International Limited.
• Krey, M. (2013) 'A process model bringing IT in health care closer to higher maturity : systematisation in dealing with effective IT governance, risk management and compliance for hospitals', in Proceedings ABSRC ROME 2013.
• Krey, M. (2013) 'Systematising IT governance, risk management, and compliance for hospitals : an iterative approach', in Clute Institute Academic Conference Proceedings. Clute Institute for Academic Research, pp. 142–148.
• Krey, M. et al. (2012) 'Method engineering approach to the adoption of information technology governance, risk and compliance in Swiss hospitals', in Proceedings of the 6th European Conference on Information Management and Evaluation. Academic Conferences and Publishing International Limited, p. 408.
• Krey, M. et al. (2012) 'Approach to the evaluation of a method for the adoption of information technology governance, risk management and compliance in the swiss hospital environment', in Sprague, R. H. (ed.) 2012 45th Hawaii International Conference on System Sciences. New York: IEEE, pp. 2810–2819. doi: 10.1109/HICSS.2012.118.
• Krey, M. et al. (2012) 'Structured approach to the adaption of information technology governance, risk an compliance in hospitals using design science principles', in Macedo, M. (ed.) Proceedings IADIS international conference e-health 2012 : IADIS multi conference on computing and information systems 2012. IADIS, pp. 85–96.
• Krey, M. (2012) 'Entwicklung einer Methode zur Umsetzung von IT Governance, Risk Management im Krankenhaus', in Goltz, U. et al. (eds) Informatik 2012 : Proceedings. Bonn: Gesellschaft für Informatik, pp. 1602–1618. Available at: https://subs.emis.de/LNI/Proceedings/Proceedings208/P-208.pdf.
• Krey, M., Harriehausen, B. and Knoll, M. (2011) 'Approach to the classification of information technology governance, risk and compliance frameworks', in Al-Dabass, D. et al. (eds) 2011 UkSim 13th international conference on computer modelling and simulation. Piscataway: IEEE, pp. 350–354. doi: 10.1109/UKSIM.2011.73.
• Krey, M. et al. (2011) 'Development of a validation method for an information technology governance, risk management and compliance health care framework', in Despres, C. (ed.) Proceedings of the 7th European Conference on Management Leadership and Governance. Reading: Academic Conferences and Publishing International Limited, pp. 227–238.
• Krey, M. et al. (2011) 'Towards a classification of Information Technology governance frameworks for the development of a IT GRC healthcare framework', in 2011 IEEE Consumer Communications and Networking Conference (CCNC). Piscataway: IEEE, pp. 34–38. doi: 10.1109/CCNC.2011.5766488.
• Krey, M. (2010) 'Information technology governance, risk and compliance in health care : a management approach', in 2010 Developments in E-systems Engineering. Piscataway: IEEE, pp. 7–11. doi: 10.1109/DeSE.2010.8.
• Krey, M. et al. (2010) 'IT governance and its spread in Swiss hospitals', in Macedo, M. (ed.) Proceedings of the IADIS International Conference on e-Health 2010. IADIS, pp. 52–60.
• Krey, M. et al. (2010) 'IT governance and its impact on the Swiss healthcare', in Al-Dabass, D. et al. (eds) 2010 12th International conference on computer modelling and simulation. Cambridge: IEEE, pp. 340–345. doi: 10.1109/UKSIM.2010.70.
• Krey, M. and Schlatter, U. (2009) 'Benefit analyses of technologies for automatic identification to be implemented in the healthcare sector', in Weinhardt, C., Luckner, S., and Stösser, J. (eds) Designing E-Business Systems. Markets, Services, and Networks : 7th Workshop on E-Business, WEB 2008, Paris, France, December 13, 2008, Revised Selected Papers. Berlin: Springer, pp. 71–82. doi: 10.1007/978-3-642-01256-3_7.
• Krey, M. (2009) 'Relevance of IT governance for the Swiss healthcare sector', in Weghorn, H. and Isaías, P. (eds) Proceedings of the IADIS International Conference on Applied Computing. IADIS, pp. 58–62. Available at: http://www.iadisportal.org/digital-library/relevance-of-it-governance-for-the-swiss-healthcare-sector.
• Krey, M. (2009) 'Value benefit analysis of technologies for automatic identification to be implemented in the healhtcare sector', in Proceedings of the IADIS International Conference on e-Health. IADIS. Available at: http://iadisportal.org/digital-library/value-benefit-analysis-of-technologies-for-automatic-identification-to-be-implemented-in-the-healthcare-sector.
• Krey, M. (2009) 'Development of generic process model with practical relevance to implementation of RFID in the healthcare sector', in Weghorn, H., Roth, J., and Isaías, P. (eds) Proceedings of INFORMATICS 2009. Algarve: IADIS, pp. 187–191.
• Krey, M. (2008) 'Evaluation of automatic identification technologies (auto-ID) to be implemented in the health care sector', in Sheng, Q. et al. (eds) Proceedings of the 2nd International Workshop on RFID Technology - Concepts, Applications, Challenges - Volume 1: IWRT. INSTICC Press, pp. 157–166. doi: 10.5220/0001738501570166.

Other publications

• Krey, M. (2018) 'Cure for healthcare? Using drone technology in hospital processes : an explorative analysis', in Yang, X.-S. et al. (eds) Third international congress on information and communication technology : ICICT 2018, London. London: Springer, pp. 13–24. doi: 10.1007/978-981-13-1165-9_2.
• Krey, M. (2018) 'A framework for the adoption of bring your own device (BYOD) in the hospital environment', GSTF Journal on Computing, 6(1), pp. 77–88. doi: 10.21256/zhaw-3751.
• Hitz, C. et al. (2018) 'Budgeting processes for IT-projects in Swiss banks : readiness to react to fast changing market conditions', in Soliman, K. S. (ed.) Proceedings of the 31st International Business Information Management Association Conference. International Business Information Management Association.
• Krey, M. (2014) Projekte in der Immobilienbewirtschaftung : @VERIT Immobilien AG. Winterthur: ZHAW Zürcher Hochschule für Angewandte Wissenschaften.
• Krey, M. et al. (2010) 'Towards a classification of information technology governance frameworks', in Dowland, P., Humm, B., and Knahl, M. (eds) Proceedings of the sixth collaborative research symposium on security, e-learning, internet and networking. Plymouth: University of Plymouth, pp. 31–42.
• Krey, M., Schlatter, U. and Roth, C. A. (2009) 'IT governance in the swiss healthcare sector', in Dekkers, R. (ed.) Proceedings of the 4th european conference on management of technology. Paisley: University of the West of Scotland.
• Krey, M. (2008) 'Development of a process model with practical relevance to implementation of RFID in the healthcare sector', in Ting-Peng, L. (ed.) Designing e-business systems: markets, services, and networks : proceedings of the 7th Workshop on E-Business. Berlin: Springer.

Oral conference contributions and abstracts

• Krey, M. (2012) 'Status Quo und Handlungsempfehlungen zu IT Governance, Risk Management und Compliance (IT GRC) im Spital', in 12. Schweizerischer eHealthcare Kongress, Nottwil, 18.-19. September 2012.
• Krey, M. (2011) 'Method for the adoption of information technology governance, risk and compliance in the hospital environment', in 11. itSMF Jahreskongress 2011: Future of ITSM, Kassel, 5.-6. Dezember 2011.
• Krey, M. (2011) 'Governance, risk management und compliance (GRC) im Krankenhaus : Auslegeordnung eines Problems', in 56. GMDS Jahrestagung Workshop: IT Governance und IT Servicemanagement im Gesundheitswesen, Mainz, Deutschland, 26.-29. September 2011.

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