Needs assessment: Digital service portfolio of Zurich’s municipalities
At a glance
- Project leader : Prof. Dr. Caroline Brüesch
- Co-project leader : Dr. Alexander Mertes
- Deputy of project leader : Dr. Lyn Ellen Pleger
- Project team : Andrea Hochstrasser
- Project status : completed
- Funding partner : Public sector (excl. federal government)
- Project partner : Kanton Zürich Staatskanzlei, Verein Zürcher Gemeindeschreiber und Verwaltungsfachleute
Description
In order to assess the needs of the population regarding the
digital services of Zurich's municipalities, an online survey will
be conducted. For this purpose, the following topics will be
examined:
- Most common uses of digital services of the municipality
- Perceived problems in the use of these services
- Evaluation of individual aspects of eServices
- Willingness to pay for extended or additional digital
services
- Willingness to participate in the digital provision of
services
- Readiness to switch to digital interaction with the
administration in general as well as in return for
discounts