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Prof. Dr. Christian Coenen

Prof. Dr. Christian Coenen

Prof. Dr. Christian Coenen
ZHAW School of Life Sciences and Facility Management
Business Administration and Human Resources Competency Group
Reidbach
8820 Wädenswil

+41 (0) 58 934 56 30
christian.coenen@zhaw.ch

Personal profile

Management role

Programme Director, Master of Science (MSc)

Position at the ZHAW

Lecturer of Marketing and Services Management
R & D Service Value Management

http://www.zhaw.ch/ifm

Professional development teaching

CAS Ökonomie + Prozesse

Expertise and research interests

Service Value Management
Services Marketing and Service Quality
Service Centricity
Employee Service Behavior
Customer Satisfaction and Relationship Management
Service Recovery Management

Membership of networks

Projects

Publications

Articles in scientific journal, peer-reviewed Book parts, peer-reviewed Other publications Oral conference contributions and abstracts