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Prof. Dr. Christian Coenen

Prof. Dr. Christian Coenen

Prof. Dr. Christian Coenen

ZHAW School of Life Sciences and Facility Management
Business Administration and Human Resources Competency Group
8820 Wädenswil

+41 (0) 58 934 56 30

Work at ZHAW

Position at the ZHAW

Lecturer of Marketing and Services Management
R & D Service Value Management

Education and Continuing education

Expertise and research interests

Service Value Management
Services Marketing and Service Quality
Service Excellence
Employee Service Behavior
Customer Satisfaction and Relationship Management in B2B
Service Recovery Management
Service Ecosystems
Relational Contracting in B2B

Membership of networks

  • Reviewer Activities
    - Marketing Review St. Gallen
    - Journal of Service Management
    - Managing Service Quality
    - Journal of Corporate Real Estate
    - Facilities
  • Swiss Marketing
  • LinkedIn



Articles in scientific journal, peer-reviewed
Book parts, peer-reviewed
Other publications
Oral conference contributions and abstracts