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New ZHAW spin-off RWAI develops AI solutions for software maintenance and support

With TicketPilot, the company is launching a product that enables faster, more accurate, and cost-effective support and maintenance services in businesses through the use of artificial intelligence and machine learning.

The founders of RWAI, Simon Spalinger (left) and Lukas Tuggener (center), with Prof. Dr. Frank-Peter Schilling (right) from the Centre for Artificial Intelligence at the ZHAW School of Engineering

WAI was founded as a spin-off from the Centre for Artificial Intelligence (CAI) by Lukas Tuggener and Simon Spalinger. The company focuses on the use of new technologies that demonstrably create added value. Its main product, TicketPilot, is a solution that makes the service, support, and maintenance of software more efficient through artificial intelligence and machine learning. Whenever software is used, users have questions, consult documentation, suggest improvements, discover bugs, and require support. These processes involve significant effort for software companies. TicketPilot simplifies, accelerates, and alleviates these processes. Key features of TicketPilot include automatic ticket classification, finding similar incidents, generating responses and solution suggestions, outcome predictions, sentiment analysis to measure customer satisfaction, and data anonymization.

"With TicketPilot, companies can benefit from the advantages of artificial intelligence and machine learning without needing to develop in-depth expert knowledge themselves," explains Simon Spalinger, co-founder of RWAI.

Frank-Peter Schilling, a professor at the Centre for Artificial Intelligence at ZHAW, says: "The application of AI in software development and maintenance holds tremendous potential. We are excited to support RWAI and help shape the use of AI, thereby fostering the Winterthur startup scene."

Contanct

Simon Spalinger, Co-Founder, RWAI AG
Phone: +41 78 768 57 50
Email: simon.spalinger@rwai.ch

David Bäuerle, Content Manager PR & Communication, ZHAW School of Engineering
Phone: +41 58 934 68 61
Email: medien.engineering@zhaw.ch