Tecom Report Switzerland 2025: where does technical communication stand in the digital era?
The first Tecom Report Switzerland provides key insights into training, areas of activity, salaries and more in the technical communication industry, while also highlighting the trends, perspectives and challenges that are shaping the environment in which technical writers and companies are operating.
As part of the “Language matters” series hosted by the ZHAW School of Applied Linguistics and the “Tecom Switzerland Evening Talks,” an industry-focussed discussion format, Birgit Fuhrmann and Martin Schuler presented initial findings from the Tecom Report Switzerland 2025, prepared in collaboration with Tecom Switzerland. An online survey combined with interviews held with industry representatives formed the basis for this industry report.
The report addresses important questions such as: Who works in the area of technical communication? What paths lead into the sector? And how is digitalisation changing the professions?
Highlights from the report:
- 76% of respondents have completed further training or continuing education in the field of technical communication. This shows the professionalisation in the industry is at a well-advanced stage.
- 58% of those surveyed have been working in the field for between 11 and <30 years. Those who enter technical communication usually remain in the industry for the long term.
- 69% are satisfied or fairly satisfied with their salary and additional work benefits.
- AI is primarily used for translation, research and text creation. However, some professionals still do not use AI tools.
- In 64% of companies, the digitalisation of technical documentation is part of the corporate strategy. This means that technical communication is becoming increasingly integrated in the development process and gaining in strategic importance.
The impacts and challenges of automation and AI have been actively discussed within the sector – with one clear message: blind trust in AI can be costly and dangerous. This is because technical documentation, including user manuals, is legally considered part of the product, meaning that companies are liable for any deficiencies it contains.
The full industry report is available (in German) to Tecom Switzerland members on the association’s website.
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