Perfekt aufeinander abgestimmte FM-Leistungen im Spital – dank dem SLA-Good Practice Ansatz

; ; (). Perfekt aufeinander abgestimmte FM-Leistungen im Spital – dank dem SLA-Good Practice Ansatz. In: InServFM Tagungsband. (252-257). Frankfurt am Main: mesago.

In order to supply the non-medical support service providers in hospitals [FM in HC] with a systematic basis in their increasing need for Service Level Agreements, a holistic uniformly formatted SLA Good Practice was developed, including definitions of areas and disciplines and several information on the FM in HC services and their specific context. The SLA Good Practice for FM in HC allows discussing and defining the exact scope of services and to examine duplications and process inefficiencies.