LemoS 3.0 – Service Allocation Model for non-medical Support Services in Hospitals adapted to new findings

(). LemoS 3.0 – Service Allocation Model for non-medical Support Services in Hospitals adapted to new findings: (Translation of the German original). In: Working Paper. Wädenswil: Institute of Facility Management.

In 2014, the Service Allocation Model for non-medical Support Services in Hospitals was presented for the first time. By applying the model in science and practice according to the principles of consortium research, it became clear that several adaptations were necessary. The area of the non-medical support services or Facility Management in Healthcare (FM in HC) is therefore rearranged in four main areas Logistics, Infrastructure, FM Services and Hotel Services. Tactical Resource Management continues to be described as important for coordination between individual areas. IT Services was identified as the key interface between FM in HC and Management Support Services of the hospitals next to Marketing and Finance & Controlling, and was thus presented accordingly. In this working paper, the findings are portrayed visually and are presented as an updated basis for further developments.