Moving non-nursing Activities to FM - example of a successful collaboration of FM research and practice
Honegger, Franziska C.; ; ; Hofer, Susanne (2016). Moving non-nursing Activities to FM - example of a successful collaboration of FM research and practice. In: Balslev Nielsen, Susanne; Jensen, Per Anker (Hg.). Research Papers for Eurofm's 15th Research Symposium at EFMC2016 8.-9. June 2016 in Milan Italy (198-207). Lyngby: Politeknisk Forlag. Peer reviewed.
Purpose: This research sets out to provide a nursing home with evidence-based data enabling a reorganisation process aiming to professionalise Facility Management (FM) services (non-nursing tasks) on wards. The aims include developing a vision and strategy for these services in alignment with the organisational strategy, to provide a catalogue of non-nursing activities, to outline when and by whom these activities are performed, and to provide indications for a future detailed cost benefit analysis for the introduction of ward hotel services as FM responsibility.
Theory: FM in health care institutions, traditionally FM services on wards, are carried out by nursing staff. Defining non-nursing activities that can be carried out by staff reporting to the FM department, instead of nursing staff, is one way of addressing nursing shortages.
Design/methodology/approach: The research is based on a single case study, including literature and document research, semi-structured non-participant and semi-participant observation, semi-structured expert interviews with nursing management from these wards, and a focus group with residents of the nursing home.
Findings: An evidence-based vision and FM strategy aligned with the overall business strategy for non-nursing activities on the wards was developed, as well as a process and service level framework. The cost benefit analysis shows an average of 17,824 hours per year spend on non-nursing activities. This leads to a potential of around 8.5 full time equivalents to be transferred from nursing to FM responsibility.
Originality/value:The findings of this applied research visualise how a close collaboration of FM Research and Practice works for the benefit of both disciplines.