Development of a reference model with the interrelations and specific characteristics of non-medical support services (FM) applications in hospitals including the corresponding impact on the software architecture

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Projektleiter/in: Nicole Gerber

Projektbeginn: 01.02.2015

ProjektpartnerInnen: Liverpool John Moores University


PhD Thesis / Dissertation


Both, Facility Management and Information Systems Research are relatively new disciplines,
especially in the context of hospitals. Driven by the need to reduce costs in
healthcare, systematic and empirically based solutions are requested by the hospital industry.
Currently, non-medical support services and information systems in hospitals are
mostly very fragmented due to the fact that no holistic view or integration efforts were undertaken between the different disciplines as well as to the fact that rather little Investments were made. Where reference models are available, they comprise only specific and mostly medical areas. The research aim is therefore to develop a reference model providing the necessary information about the ideal display of interrelations and characteristics of non-medical support services in hospitals in terms of software applications as a Basis for a more transparent software architecture management in the hospital industry. This leads to the research question “How do interrelations of non-medical-support service applications in hospitals and their corresponding impact on the software requirements have to be modelled in order to be applicable for future software architecture management in the hospital industry?”. The overall research design for the development of an information systems reference model as a design artefact is based on the design science research principles. The design combines the conceptual modelling principles for modelling of the reference model itself and the empirical gathering of data in an exploratory sequential mixed-method design, combining qualitative-inductive and quantitative-deductive elements sequentially while the focus lays on the qualitative approach.