Publications according to DDC658: Allgemeines Management

• Sathiyaseelan, Anuradha; Sathiyaseelan, Balasundaram; Zirkler, Michael,

  2021.

  Ist Achtsamkeit ein Schlüsselelement einer Jugaad-Führungsperson?

  .

  In:

  Schulte, Volker; Steinebach, Christoph; Veth, Klaske, eds.,

  Achtsame Führung.

  Stuttgart:

  Schäffer-Poeschel.

  pp. 73-92.

• Grolimund, Dominik Beat; Costa, Gianina,

  2021.

  Team-Motto-Ziel-Intervention in der Praxis

  .

  In:

  Diedrichs, Annette; Krüsi, Dominique; Storch, Maja, eds.,

  Durchstarten mit dem Team : Aufbau einer ressourcenorientierten Zusammenarbeit mit Verstand und Unbewusstem.

  Bern:

  Hogrefe.

  pp. 163-166.

  Available from: https://doi.org/10.1024/86031-000

• Zoller, Regina,

  2021.

  Vom Leerlauf zum Kreislauf.

  Management und Qualität.

  2021(3-4), pp. 15-17.

  Available from: https://doi.org/10.21256/zhaw-22788

• Müller, Steffen; Collenberg, Anja; Furchheim, Pia,

  2021.

  Jedem Review seine gezielte Antwort.

  htr hotelrevue.

  2021(06), pp. 7.

• Stallone, Valerio; Rozumowski, Anna; Pelka, Amelie; Reisig, Dominik; Pankratz, Claire,

  2021.

  Now you see me : a quantitative study on the effects of ad blocker usage on users’ brand perception [paper].

  In:

  Rocha, Álvaro; Reis, José Luís; Peter, Marc K.; Cayolla, Ricardo; Loureiro, Sandra; Bogdanović, Zorica, eds.,

  Marketing and Smart Technologies : Proceedings of ICMarkTech 2020.

  The 2020 International Conference on Marketing and Technologies (ICMarkTech'20), Lisbon, Portugal, 8-10 October 2020.

  Singapore:

  Springer.

  pp. 699-708.

  Smart Innovation, Systems and Technologies ; 205.

  Available from: https://doi.org/10.1007/978-981-33-4183-8_56

• Grolimund, Dominik Beat,

  2021.

  Psychologie der Agilität.

  In:

  Workshop Schweizerischer Berufsverband für Angewandte Psychologie, online, 2. März 2021.

• Scherrer, Maike; Rühlin, Viola,

  2021.

  Design principles for energy autonomous logistics cold chains [paper].

  In:

  8th EurOMA Sustainable Operations and Supply Chain Forum, online conference, 22-23 March 2021.

• Casián, Carlos; Pugnetti, Carlo,

  2021.

  Mitarbeitende für Cybersicherheit aktivieren.

  KMU-Magazin.

  2021(3), pp. 91-93.

  Available from: https://www.kmu-magazin.ch/forschung-entwicklung/mitarbeitende-fuer-cybersicherheit-aktivieren

• Gerber, Nicole,

  2021.

  Patient or customer-centred service provision? : both – it depends!.

  Wädenswil:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-22171

• Gerber, Nicole; et al.,

  2021.

  Service- and recovery-oriented service provision in healthcare organisations.

  Wädenswil:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-22172

• Angerer, Alfred, ed.,

  2021.

  Patrick Betz : Verschlussakte Lean: die volle Wahrheit.

  Available from: https://gesundheitswesen.org/verschlussakte-lean-die-volle-wahrheit

• von Felten, Daniel,

  2021.

  Tabuthema Salär : die FM-Saläre.

  fmpro service.

  2021(1), pp. 14-16.

  Available from: https://doi.org/10.21256/zhaw-23040

• Fischer, Damaris; Brändle, Fabio; Pleger, Lyn Ellen; Rhyner, Alexander; Winzer, Christian; Wulf, Bettina,

  2021.

  Auswirkungen digitaler und analoger Partizipationsverfahren auf die Entscheidungsfindung : Ergebnisse einer quasi-experimentellen Fallstudie [paper].

  In:

  Peter, Marc K., ed.,

  Neues Wissen zur Digitalen Transformation: Forschungsbeiträge zu E-Government, zur Smart City und der digitalen Ökonomie: Davos Digital Forum Academic Track Sammelband 2020.

  Davos Digital Forum: Academic Track, online, 24. September 2020.

  Olten:

  Davos Digital Forum & FHNW Hochschule für Wirtschaft.

  pp. 23-33.

  Available from: https://www.zhaw.ch/storage/shared/Davos_Digital_Forum_Sammelband_2020.pdf

• Zumstein, Darius; Oswald, Carmen; Gasser, Marc; Lutz, Rita; Schoepf, Alex,

  2021.

  Marketing automation report 2021 : lead generation and lead qualification through data-driven marketing in B2B.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-2402

• Liberatore, Florian; Meierhof, Laura; Berger, Sina,

  2021.

  Patient Experience als Erfolgsfaktor für Spitäler : eine Roadmap zur Optimierung der Patient Journey.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-21948

• Seitz, Mischa; Pugnetti, Carlo,

  2021.

  Real-time services in insurance : industry priorities and customer attitudes in the Swiss insurance market.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-21949

• Hintz, Oliver; Guhl, Selina,

  2021.

  Führungslehrgang steigert Managementkompetenzen.

  Journal der Securitas Gruppe.

  (237), pp. 24.

• Ashworth, Simon; Tucker, Matthew,

  2021.

  FM-BIM Mobilisation Framework : critical success factors to help deliver successful BIM projects.

  1st edition.

  Liverpool:

  Liverpool John Moores University.

  Available from: https://doi.org/10.21256/zhaw-24021

• Ashworth, Simon,

  2021.

  The evolution of Facility Management (FM) in the Building Information Modelling (BIM) process : an opportunity to use Critical Success Factors (CSF) for optimising built assets.

  Liverpool:

  Liverpool John Moores University.

  Available from: https://doi.org/10.24377/LJMU.t.00014250

• Gadgil, Maya; Guhl, Selina; Björck, Albena,

  2021.

  A conceptual study customer-centric luxury ecosystems : an innovative strategic approach for luxury customer experience management [paper].

  In:

  Proceedings of the Global Fashion Management Conference 2021.

  Global Fashion Management Conference, Seoul, Korea, 5-7 November 2021.

  Global Alliance of Marketing & Management Associations.

  pp. 231-235.

  Available from: https://doi.org/10.15444/GFMC2021.04.02.01

• Hannich, Frank; Kaya, Tania; Hüttermann, Marcel,

  2021.

  A customer-centric search for triggers as a basis for marketing automation service design [paper].

  In:

  West, Shaun; Meierhofer, Jürg; Ganz, Christoph, eds.,

  Smart services summit : digital as an enabler for smart service business development.

  Third Smart Services Summit 2020, Zurich (online), 23 October - 23 December 2020.

  Cham:

  Springer.

  pp. 85-93.

  Progress in IS.

  Available from: https://doi.org/10.1007/978-3-030-72090-2_8

• Werle, Rita; Tieben, Rolf; Klingel, Petar; Rothen, Andreas; Fleischli, Lea; Pyatova, Victoria; West, Shaun; Ackermann, Kurt; Phillips, Richard,

  2021.

  A decision-making tool incorporating multiple benefits of motor systems’ retrofits [paper].

  In:

  Bertoldi, Paolo, ed.,

  Energy Efficiency in Motor Systems : Proceedings of the 11th international Conference EEMODS’19.

  11th international conference on Energy Efficiency in Motor Driven Systems EEMODS'19, Tokyo, 17-19 September 2019.

  Springer.

  pp. 215-229.

  Springer Proceedings in Energy.

  Available from: https://doi.org/10.1007/978-3-030-69799-0_17

• Haupt, Martin; Rozumowski, Anna,

  2021.

  Active expectation management in chatbot conversations [paper].

  In:

  ANZMAC 2021, Melbourne, Australia, 29 November - 1 December 2021.

• Biddle, Robert; Kropp, Martin; Meier, Andreas; Anslow, Craig,

  2021.

  Agile software development : practices, self-organization, and satisfaction

  .

  In:

  Pfeiffer, Sabine; Nicklich, Manuel; Sauer, Stefan, eds.,

  The Agile Imperative : Teams, Organizations and Society under Reconstruction?.

  Cham:

  Palgrave Macmillan.

  pp. 39-54.

  Dynamics of Virtual Work.

  Available from: https://doi.org/10.1007/978-3-030-73994-2_3

• Dohne, Klaus-Dieter; Kaduk, Stefan; Osmetz, Dirk; Röösli, Franz,

  2021.

  Agilität in Organisationen : Mission Impossible?.

  ManagerSeminare.

  2021(276), pp. 30-39.