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Human Factors

"Safe and efficient working practices are paramount in aviation. The Human Factors team is dedicated to this approach through the targeted investigation of operators and the development of suitable methods for supporting the workforce."

Dr. Céline Mühlethaler, Team Leader Human Factors

Field of Expertise

With the increasing complexity of systems used in aviation, the complexity of tasks and requirements for people is also increasing. Therefore, this department is concerned with the observation of human performance in various branches of aviation and the development of training tools and methods to support and relieve people in their work. For this purpose, subjective (surveys, observations, etc.) as well as objective (e.g. eye tracking, head tracking, actigraphy, pulse measurement, reaction measurements) measurement methods adapted to the respective work area are used in close cooperation with operators, the management, safety specialists and engineers. To enhance safety, the knowledge gained flows directly into the design, guidelines, procedures and training. As a result, the "Human Factors" department offers direct and adapted solutions to problems as well as practical implications.

Services

The flight mechanics and flight control systems team can offer you the following services:

  • Head and Eye Tracking:
    Consulting and services in the field of head and eye tracking in a dynamic environment through efficient and timely data evaluation and interpretation.
  • Fatigue Risk Management System (FRMS):
    Support of airlines, MROs or ANSPs in the development, implementation and effectiveness testing of their FRMS, e.g. by proactive identification of optimization possibilities or training development.
  • Human Factors Training (CRM/TRM):
    Development of simulation-based training for employees in HROs (high reliability organizations) to promote and develop non-technical skills in a realistic environment.
  • Upset Prevention and Recovery Training (UPRT):
    Targeted consulting in Human Factors topics of UPRT as well as theoretical and practical UPRT training development using eye tracking and the in-house flight simulator.

Laboratory Equipment

The human factors team has the direct responsibility to operate, maintain and develop the following laboratory equipment:

  • Human Factors Laboratory:
    The Human Factors Laboratory uses psychophysical measuring devices such as eye tracking, actigraphy and pulse measurement/HRV as well as devices for recording environmental factors to analyse human reactions and actions.
  • Cockpit simulator ReDSim:
    The cockpit simulator is also part of the Human Factors Laboratory. Among other things, it is used there as a test platform for the Eye Tracking System to investigate pilot behaviour in unusual flight situations.

Examples of Projects

The following example projects are or have been carried out by the flight mechanics and flight control systems team:

  • Fatigue Risk Management System (FRMS):
    Scientific support in the development and implementation of FRMS through proactive risk identification, support in implementation and optimisation as well as training development.
  • NoTeS Training in ATM:
    "NoTeS Training in ATM" embodies an innovative simulation-based TRM training for the systematic development and promotion of non-technical skills of air traffic controllers.
  • Safety Monitoring:
    Statistical evaluation of online surveys and interviews with stakeholders to identify risk factors and operational optimisations in flight operations.