Dr. Roger Seiler

Professional development teaching

• MAS Customer Relationship Management
• MAS Product Management
• CAS Digital Marketing
• CAS Marketing Analytics
• CAS Strategisches Marketing

Expertise and research interests

eCRM, mCRM, e-Commerce / m-Commerce, online trust, customer value, mobile marketing / Apps, eHealth

Educational background

PhD and MSc. (Business Information Technology)

• «Vorwärts in die Zukunft» / Teammitglied / 01.03.2013

• Seiler, Roger; Schuppisser, Stefan; Koruna, Stefan,

  2018.

  Trust in motorcycle brands : an empirical study on brand personality and trust building measures on motorcycle websites

  [Paper].

  In:

  10th & 11th international confernces on new challenges in management and business.

  NCM Conference, Dubai, 23 March 2018.

  74-74.

• Seiler, Roger; Kucza, Gunther; Schuppisser, Stefan,

  2018.

  Product reviews with a social context : an experiment on online wine reviews in Switzerland

  [Paper].

  In:

  10th & 11th international conferences on new challenges in management and business.

  NCM Conference, Dubai, 23 March 2018.

  35-35.

• Hannich, Frank; Rüeger, Brian; Scherrer, Corinne; Gehring, Bettina; Seiler, Roger; Müller, Steffen; Hüttermann, Marcel; Kübler, David Lucien; Stadelmann, Martin,

  2014.

  Swiss CRM 2014: Einsatz und Trends in Schweizer Unternehmen

  .

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available under: https://doi.org/10.21256/zhaw-963

• Hannich, Frank; Rüeger, Brian; Gehring, Bettina; Seiler, Roger; Comolli, Lucia; Kübler, David Lucien; Wüthrich, Adrian,

  2013.

  Swiss CRM 2013 : Einsatz und Trends in Schweizer Unternehmen

  .

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available under: https://doi.org/10.21256/zhaw-965

Books and editorships

• Seiler, Roger (2013).

  Die Auswirkungen der Vertrauenswürdigkeit eines Online-Shops auf die Ziele des eCRM

  : unter besonderer Berücksichtigung des transaktionalen und relationalen Kundenwerts.

  Bern: Hochschulschrift, Diss. wiso. Univ. Bern.

• Seiler, Roger (2005).

  Virtuelles Vertrauen und die Auswirkungen auf das CRM

  .

  Zürich: Universität Zürich.

Peer-reviewed articles/chapters

• Beurer-Züllig, Bettina; Seiler, Roger (2017).

  Deal or No Deal? ‑ Assessing the Daily Deal Shopper

  .

  Proceeding of the 50th Annual Hawaii International Conference on System Science (HICSS), 03. - 07. January, S. 4108‑4117. Peer reviewed.

• Miesler, Linda; Scherrer, Corinne; Seiler, Roger; Bearth, Angela (2017).

  Informational nudges as an effective approach in raising awareness among young adults about the risk of future disability

  .

  Journal of Consumer Behaviour, 16 15-22. Peer reviewed.

• Rawitzer, Heike; Seiler, Roger; Hari, Jürg J. (2017).

  Trust and E-Commerce

  .

  6th International Conference on New Challenges in Management and Business, Dubai, 11. February, Peer reviewed.

• Seiler, Roger; Klaas, Michael (2016).

  Augmented and virtual reality the new silver bullet of marketing?

  : -an overview of applications with the AIDA model.

  The WEI International Academic Conference Proceedings April 11-15, 2016 in Vienna, Austria 119-127. Peer reviewed.

• Seiler, Roger; Miesler, Linda; Hari, Jürg J. (2016).

  The Silent Surfer

  : Experimentally manipulated live web content to study consumer behaviour.

  Marketing Review St. Gallen, 2. 54-61. Peer reviewed.

• Seiler, Roger; Hari, Jürg J.; Kavci, Senem (2016).

  The warmth and competence dimensions: experimental validation in the context of crowdfunding

  .

  Academy of Marketing - Annual Conference & Doctoral Colloquium, Newcastle, 04.-07. July Peer reviewed.

• Müller, Steffen; Seiler, Roger; Beinert, Markus (2016).

  What drives Loyalty Program Perception? A Cross-Country Analysis

  .

  EMAC 2016 (European Marketing Academy Conference), Oslo, 24.-27. Mai, Peer reviewed.

• Seiler, Roger; Hari, Jürg J.; Kavci, Senem (2015).

  Changing the Warmth and Competence Dimensions: Experimental Validation in the Context of Insurance Consultants

  .

  Academy of Marketing Conference, Limerick, Ireland, 07. July Peer reviewed.

• Seiler, Roger; Hüttermann, Marcel (2015).

  E-HEALTH, FITNESS TRACKERS AND WEARABLES - USE AMONG SWISS STUDENTS

  .

  Advances in Business-Related Scientific Research Conference (ABSRC) 2015, Venice, 25. - 27. März. Peer reviewed.

• Seiler, Roger; Miesler, Linda; Hari, Jürg J. (2014).

  A Marketing Research Tool for Conducting Online Experiments in University Industry Relationships

  .

  13th Science-to-Business Marketing Conference , Zurich, 03. July Peer reviewed.

• Seiler, Roger; Miesler, Linda (2014).

  An Integrated Web Experiment Tool Using Open Source Software

  .

  The Conference on Digital Experimentation (CODE@MIT), Cambridge, 11. October Peer reviewed.

• Seiler, Roger; Miesler, Linda; Hari, Jürg J. (2014).

  Online Web Experiments Using Live Web Content

  .

  Academy of Marketing Conference 2014, Bournemouth (UK), 09. July Peer reviewed.

• Seiler, Roger; Miesler, Linda; Hari, Jürg J. (2014).

  The Silent Surfer ‑ An Online Tool for Web Experiments

  .

  ABSRC 2014 , Venice, 28. March. Peer reviewed.

• Seiler, Roger (2006).

  Virtuelles Vertrauen

  : Wie Sie mit CRM Vertrauen aufbauen.

  CRM Beratungsbrief, Nr. 3. S. 6-7. Peer reviewed.

Non-peer-reviewed articles/chapters

• Hannich, Frank; Scheidegger, Nicoline; Seiler, Roger; Domeisen, Rafael Nicolas; Bissig, Patrick (2017).

  JobCloud Market Insights Studie 2016

  .

  JobCloud AG & ZHAW - School of Management and Law, Januar.

• Seiler, Roger; Kucza, Gunther (2017).

  Source Credibility Model, Source Attractiveness Model And Match-Up-Hypothesis

  : –An Integrated Model.

  Journal of International Scientific Publications : Economy and Business, 11 1-15.

• Seiler, Roger; Bétrisey, Michèle (2016).

  Couch Commerce durch Fernsehwerbung fördern

  .

  Marketing & Kommunikation, Nr. 09/16. S. 58.

• Seiler, Roger (2016).

  Daten als Brennstoff

  .

  Handelszeitung, 25. Mai, Nr. 21. S. 60.

• Seiler, Roger; Bissig, Patrick (2016).

  Rahmenbedingungen für eRezept

  .

  Tagung eMedikation 2016, Universitätsspital Zürich, 7. Juni.

• Hannich, Frank; Fuchs, Rainer; Rüeger, Brian; Hüttermann, Marcel; Forestier, Céline; Müller, Steffen; Vogt, Helen; Seiler, Roger; Kubli, Carolina; Kübler, David Lucien (2015).

  Swiss Marketing Leadership Studie 2015

  : Status Quo und Trends in Schweizer Unternehmen .

  ZHAW - School of Management and Law, IMM

• Hannich, Frank; Rüeger, Brian; Scherrer, Corinne; Gehring, Bettina; Seiler, Roger; Müller, Steffen; Hüttermann, Marcel; Kübler, David Lucien; Stadelmann, Martin (2014).

  Swiss CRM 2014

  : Einsatz und Trends in Schweizer Unternehmen.

  ZHAW ‑ School of Management and Law, Institut für Marketing Management

• Seiler, Roger; Rellstab, Rolf; Völkle, Thomas (2013).

  Mobile CRM: Potenziale erkennen und nutzen

  .

  Computerworld, Nr. 19, 8. November. S. 36-39.

• Comolli, Lucia; Hannich, Frank; Rüeger, Brian; Gehring, Bettina; Seiler, Roger; Wüthrich, Adrian; Kübler, David Lucien (2013).

  Swiss CRM 2013 ‑ Einsatz und Trends in Schweizer Unternehmen

  .

  ZHAW ‑ School of Management and Law, Institut für Marketing Management