Prof. Dr. Susanne Hofer

ZHAW School of Life Sciences and Facility Management
Institute of Facility Management
Reidbach
8820 Wädenswil

+41 (0) 58 934 56 28
Susanne.Hofer2@zhaw.ch

Personal profile

Projects

DC4HC – Digital Competence for Healthcare / Project leader / Project ongoing
Future Restauration 2030 / Team member / Project ongoing
Hotellerie Benchmark im Gesundheitswesen / Project leader / Project ongoing
DIGINUT – Digitalisierung im Verpflegungsbereich / Project co-leader / Project completed
Standard Services soH / Project leader / Project completed
Heutige Supportleistungen überführen in die künftige Ausgestaltung der Klinik A - andersartig und trotzdem erfolgreich / Project leader / Project completed
Internationale Bodenseehochschule - IBH Living Lab AAL / Project leader / Project completed
USZ FM Horizon 2030 / Project leader / Project completed
Kostenkalkulation und Prozessanalyse des Verpflegungsbereichs im Spitalverbund / Deputy project leader / Project completed
Unterstützung Gastronomiekonzept Patientenverpflegung / Project leader / Project completed
Food Waste Reduktion / Team member / Project completed
Entwicklung eines IT-gestützten Assessmenttools und eines entsprechenden Einführungshandbuches für relevante Facility Management-Prozess-Applikationen im Spital auf Basis eines adaptiven Referenzmodells / Team member / Project completed
KTI Projekt: Hospital Planning - Revisited and Reloaded (V2) / Project leader / Project completed
KTI Projekt: Mobile, on-the-spot Frühstücksverpflegung / Team member / Project completed
Kontenpläne, Kostenstellenstruktur und Kostenträgerrechnungen für nicht-medizinische Supportleistungen in Spitälern (KoKoS) / Project co-leader / Project completed
Neubau Entwicklung und Einfluss FM / Project leader / Project completed
Leistungskatalog für nicht-medizinische Supportleistungen in Spitälern (LekaS) / Deputy project leader / Project completed
Leistungszuordnungsmodell für nicht-medizinische Supportleistungen in Spitälern (LemoS) / Team member / Project completed
Wirksamkeit von Kostform-Optimierungen in Schweizer Akutspitälern / Project leader / Project completed
Fachplanung Subprojekt FM / Project leader / Project completed
Fusion von drei Kantonsspitälern / Project leader / Project completed
Grundlagenpapier Konzept Professionalisierung der Leistungserbringung Hotellerieservice auf allen Bettenstationen des Universitätsspitals Zürich / Project leader / Project completed
Value of Support x 2 / Project leader / Project completed

Publications

Articles in scientific journal, peer-reviewed

Leiblein, Thomas; Tucker, Matt; Ashall, Mal; Al Khaddar, Rafid; Lee, Susanne; Gollnisch, Carsten; Gollnisch, Lutz-Peter; Hofer, Susanne,

2018.

National legislation, standards and recommendations with respect to water risk management and Legionella prevention.

Journal für Facility Management.

2018(16), pp. 35-51.

Available from: https://doi.org/10.21256/zhaw-3334
Züger, Gabriela; Ammann, Beatrice; Santis, Alejandro; Hofer, Susanne,

2018.

New ways in patient catering : breakfast in Swiss hospitals becomes mobile.

International Journal of Healthcare Management.

Available from: https://doi.org/10.1080/20479700.2018.1427906
Weisshaupt, Oliver; Leiblein-Züger, Gabriela V.; Hofer, Susanne,

2018.

Process model for the food service in Swiss hospitals.

Journal of Facility Management Education and Research.

2(2), pp. 74-82.

Available from: https://doi.org/10.22361/jfmer/00072
Leiblein, Thomas; Hinnen, Barbara; Hofer, Susanne,

2017.

Risk management and costs in hospitals : FM-related operational activities in safety and security.

Journal for Facility Management.

2017(15), pp. 34-43.

Available from: https://doi.org/10.21256/zhaw-1814
Gerber, Nicole; Verhoeven, Christine; Hofer, Susanne,

2016.

How FM can enable the increasing need for process orientation in hospitals.

Journal für Facility Management.

2016(13), pp. 7-19.

Available from: https://doi.org/10.21256/zhaw-1489
Leiblein, Thomas; Tucker, Matt; Ashall, Mal; Lee, Susanne; Gollnisch, Carsten; Hofer, Susanne,

2016.

Legionella and risk management in hospitals : a bibliographic research methodology for people responsible for built environment and facility management.

International Journal of Hygiene and Environmental Health.

219(8), pp. 890-897.

Available from: https://doi.org/10.1016/j.ijheh.2016.07.003
Hofer, Susanne; Gerber, Nicole,

2015.

Towards a comprehensive key performance indicators reference model for non-medical support services / facility management in hospitals.

International Journal of Facility Management.

6(1).

Available from: https://doi.org/10.21256/zhaw-3462
Windlinger, Lukas; Hofer, Susanne; Coenen, Christian; Honegger, Franziska; von Felten, Daniel; Kofler, Andrea; Wehrmüller, Thomas,

2014.

FM research in Switzerland.

Facilities.

32(1/2), pp. 18-26.

Available from: https://doi.org/10.1108/F-09-2012-0074
Hofer, Susanne; Gerber, Nicole,

2013.

IFM allocationmodel for support services in hospitals as a basis for FM driven financing of healthcare real estate.

International Journal of Facility Management.

4(3).

Available from: https://doi.org/10.21256/zhaw-3412
Hofer, Susanne; Honegger, Franziska; Hubeli, Jonas,

2012.

Health tourism : definition focused on the Swiss market and conceptualisation of health(i)ness.

Journal of Health Organization and Management.

26(1), pp. 60-80.

Available from: https://doi.org/10.1108/14777261211211098

Conference contributions, peer-reviewed

Gerber, Nicole; Anand, Monica; Hofer, Susanne,

2021.

Towards a multi-stakeholder approach in healthcare facilities planning and designing [paper].

In:

Proceedings from the 4th Conference on Architecture Research Care & Health.

4th Conference on Architecture Research Care & Health (ARCH19), Trondheim, Norway, 12-13 June 2019.

Oslo:

SINTEF Academic Press.

pp. 210-219.

SINTEF Proceedings ; 8.

Available from: https://doi.org/10.21256/zhaw-23655
Kofler, Andrea; Schmitter, Paul; Brockes, Christiane; Hofer, Susanne,

2019.

Service innovation for new care landscapes : a case study on safety in senior living and care [paper].

In:

Smithwick, Jake; Sullivan, Kenneth; Bown, Michael, eds.,

ASFM - Associated schools of Facility Management Proceedings.

ASFM Fall 2019 Colloquium, Phoenix, USA, 15 Oktober 2019.

pp. 9-16.

Available from: https://drive.google.com/file/d/1c_tzSuHW3lZTfHv4nnpuiGVAhkIdckK_/view
Leiblein, Gabriela; Tucker, Matthew; Hofer, Susanne,

2019.

Factors influencing the occurence of food waste in the food service process in hospitals : a literature review [paper].

In:

Tucker, Matthew, ed.,

Reserach Papers for the 18th EuroFM Research Symposium.

18th EuroFM Research Symposium, EFMC 2019, Dublin, Ireland, 12-15 June 2019.

EuroFM.

pp. 100-115.
Stuber, Andrea; Leiblein, Gabriela; Hofer, Susanne, eds.,

2018.

Trends are changing the catering and dishwashing process in Swiss hospitals.

IFHE Region of Europe, Osnabrück, Germany, 30-31 August 2018.

International Federation for Home Economics (IFHE).

.

Available from: http://eahe2018.ifhe.ch/wp-content/uploads/2018/09/Abstract_Booklet_V1.pdf
Leiblein, Thomas W.; Füchslin, Hans Peter; Keserue, Hans Anton; Tucker, Matthew; Hofer, Susanne,

2017.

Risk management of water systems in residential homes : The ‘process’ of Legionella prevention [paper].

In:

Balslev Nielsen, Susanne; Anker Jensen, Per; Brinkø, Rikke, eds.,

Research papers for EuroFM’S 16th Research Symposium EFMC2017, 25-28 April 2017 in Madrid, Spain.

EFMC 2017, Madrid, Spain, 25-28 April 2017.

Lyngby:

Polyteknisk Forlag.

pp. 78-90.

Available from: https://doi.org/10.21256/zhaw-1270
Gerber, Nicole; Tschümperlin, Carina; Hofer, Susanne,

2017.

Taking off : conceptual model for FM in airports [paper].

In:

Research Papers for Eurofm’s 16th Research Symposium.

EuroFM’s 16th Research Symposium, Madrid, Spain, 25-28 April 2017.

Lyngby:

Polyteknisk Forlag.

pp. 54-64.

Available from: https://doi.org/10.21256/zhaw-1495
Gerber, Nicole; Hofer, Susanne,

2016.

Compilation and classification / reference model of KPIs for non-medical support services in hospitals [paper].

In:

Research Papers for EUROFM’s 15th Research Symposium.

EuroFM’s 15th Research Symposium, Milan, Italy, 8-9 June 2016.

Lyngby:

Polyteknisk Forlag.

pp. 186-197.

Available from: https://doi.org/10.21256/zhaw-1501
Schmidt, Romaine; Zanettin, Gabriela; Hofer, Susanne; Honegger, Franziska C.,

2016.

Moving non-nursing activities to FM : example of a successful collaboration of FM research and practice [paper].

In:

Jensen, Per Anker; Balslev Nielsen, Susanne, eds.,

EuroFM Research Papers 2016.

15th EuroFM Research Symposium, Milan, Italy, 8-9 June 2016.

Lyngby:

Polyteknisk Forlag.

pp. 198-207.
Züger, Gabriela; Hofer, Susanne,

2016.

Optimisation of nutrional situation : a case study at a school for adults in Switzerland [paper].

In:

XXIII IFHE World Congress 2016, Daejeon, South Korea, 31 July - 6 August 2016.
Gerber, Nicole; Tschümperlin, Carina; Mohd-Noor, Nasali; Hofer, Susanne,

2016.

Towards enterprise application integration principles for facility management software in hospitals [paper].

In:

IFMA Academic and Research (A&R) Track.

IFMA World Workplace Conference & Expo 2016 , San Diego, United States, 05-07 October 2016.

International Facilities Management Association.

pp. 19-26.

Available from: https://doi.org/10.21256/zhaw-1506
Honegger, Franziska; Hofer, Susanne; Züger, Gabriela; Betschart, Madeleine,

2015.

A method to benchmark cleaning services in Swiss hospitals [paper].

In:

IFMA academic & research track Proceedings World Workplace Conference in Denver.

IFMA's World Workplace Conference, Denver, USA, 7-9 October 2015.

Georgia Institute of Technology.

pp. 1.
Züger, Gabriela; Hofer, Susanne,

2015.

Catering Benchmark of Swiss Hospitals [paper].

In:

IFMA Academic & Research Track Proceedings World Workplace Conference in Denver.

IFMA's World Workplace Conference, Denver, USA, 7-9 October 2015.

Georgia Institute of Technology.

pp. 1.
Hofer, Susanne; Gerber, Nicole,

2015.

Role model for chief facility managing officers (CFMOs) based on the service allocation model for service companies (SAMoS) : a theoretical reflection and basis for discussion [paper].

In:

EuroFM 2015 Proceedings.

EuroFM, Glasgow, Ireland, 2015.

EuroFM Network.

pp. 20-25.

Available from: https://doi.org/10.21256/zhaw-1488
Hofer, Susanne; Honegger, Franziska; Züger, Gabriela,

2013.

A method to benchmark Swiss hospital catering [paper].

In:

IFMA Academic & Research Track Proceedings World Workplace Conference in Philadelphia.

IFMA's World Workplace Conference, Philadelphia, USA, 2-4 October 2013.

Georgia Institute of Technology.

pp. 3.

Other publications

Gerber, Nicole; Kirecci, Ilyas; Klauser, Viola; Krähenbühl, Andrea; Nörr-Pfenninger, Susanne; Pericin Häfliger, Irina; Schmitter, Paul; Hofer, Susanne,

2020.

Service- und genesungsorientierte Leistungserstellung in Gesundheitsorganisationen : ein Plädoyer für mehr Kooperation von medizinischen und nicht-medizinischen Berufsgruppen.

Wädenswil:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://doi.org/10.21256/zhaw-21153
Pericin Häfliger, Irina; Hofer, Susanne; Hofmann, Thomas; et al.,

2020.

Reinigung von Isolationszimmern bei Covid-19.

Netzwerk Reinigungsstandard Covid-19 c/o ZHAW.

Available from: https://www.zhaw.ch/ifm/covid-reinigung
Gerber, Nicole; Hofer, Susanne,

2019.

Mehr Transparenz im nicht-medizinischen Bereich des Gesundheitswesens.

Transfer.

2019(1), pp. 8.

Available from: https://doi.org/10.21256/zhaw-3284
Gerber, Nicole; Hofer, Susanne; Beck, Chantal,

2019.

Scientific visualisation of complex interdependencies in hospitals.

Transfer.

2019(1), pp. 8.

Available from: https://doi.org/10.21256/zhaw-4788
Schmitter, Paul; Kofler, Andrea; Gerber, Nicole; Hofer, Susanne,

2019.

Smart infrastructure - smart services : focus on non-medical support services in hospitals [paper].

In:

Proceedings CIB World Building Congress.

CIB world building congress, Hong Kong, 17–21 June 2019.

Hong Kong:

The Hong Kong Polytechnic University.
Gerber, Nicole; Tucker, Matthew; Hofer, Susanne,

2018.

A proposed conceptual basis for mode 2 business and management research and development projects based on design science research principles.

Wädenswil:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://doi.org/10.21256/zhaw-4971
Gerber, Nicole; Hofer, Susanne; Schlüchter, Heinz,

2018.

Wenig Transparenz bei den Kosten.

Best Partner für Kliniken, Spitäler und Heime.

pp. 10.

Available from: https://doi.org/10.21256/zhaw-3438
Gerber, Nicole; Hofer, Susanne,

2018.

Integration von nicht-medizinischen Supportprozessen.

Management & Krankenhaus.

2018(3), pp. 18.

Available from: https://doi.org/10.21256/zhaw-3655
Züger, Gabriela; Weisshaupt, Oliver; Ammann, Beatrice; Kofmel, Tobias; Linder, Valeria; Pierer, Wolfgang; Prauser, Axel; Rufer Hohl, Alice; Santis, Alejandro; Stahel, Jürg; Vogelgesang, Ina; Zollinger, Jonas; Hofer, Susanne,

2018.

Handbuch mobile Frühstücksverpflegung.

Wädenswil:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://doi.org/10.21256/zhaw-3932
Gerber, Nicole; Tschümperlin, Carina; Wattenhofer, Dominik; Hofer, Susanne,

2017.

KenkaS - Key performance catalogue for non-medical support services in hospitals.

Winterthur:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://doi.org/10.21256/zhaw-3488
Gerber, Nicole; Perschel, Wolfgang; Tschümperlin, Carina; Wattenhofer, Dominik; Hofer, Susanne,

2017.

ApplikaS – Application catalogue for non-medical support services in hospitals.

Winterthur:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://doi.org/10.21256/zhaw-3492
Gerber, Nicole; Tschümperlin, Carina; Hofer, Susanne,

2017.

PromoS - Process model for non-medical support services in hospitals.

Winterthur:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://doi.org/10.21256/zhaw-3491
Gerber, Nicole; Hofer, Susanne,

2017.

RemoS - Reference model for non-medical support services in hospitals.

Winterthur:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://doi.org/10.21256/zhaw-3489
Klauser, Viola; Hofer, Susanne,

2017.

Facility Management im Gesundheitswesen : ein ungeschliffener Juwel.

Immobilia.

2017(6), pp. 24-25.
Gerber, Nicole; Hofer, Susanne,

2017.

FM-Kennzahlen und -Prozesse im Spital aktiv gestalten.

Best Partner für Kliniken, Spitäler und Heime.

pp. 116-117.

Available from: https://doi.org/10.21256/zhaw-3509
Gerber, Nicole; Hofer, Susanne,

2017.

FM-Kennzahlen und -Prozesse im Spital aktiv gestalten : RemoS.

fmpro service.

2017(2), pp. 26-27.

Available from: https://doi.org/10.21256/zhaw-1484
Ammann, Beatrice; Züger, Gabriela; Kofmel, Tobias; Krähenbühl, Andrea; Zollinger, Jonas; Pierer, Wolfgang; Marques, Peter; Prauser, Axel; Rufer Hohl, Alice; Stahel, Jürg; Santis, Alejandro; Hofer, Susanne,

2017.

Handbuch mobile Frühstücksverpflegung.

Wädenswil:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://doi.org/10.21256/zhaw-3933
Leiblein, Thomas; Tucker, Matt; Ashall, Mal; Al Khaddar, Rafid; Lee, Susanne; Gollnisch, Carsten; Hofer, Susanne,

2017.

Legionella prevention in water systems in hospitals : stakeholders and the process seen from facility management [poster].

In:

9th International Conference on Legionella, Rome, Italy, 26-30 September 2017.

Tamworth:

Industrial Water Society.

pp. 37.
Hinnen, Barbara; Gerber, Nicole; Hofer, Susanne,

2017.

Perfekt aufeinander abgestimmte FM-Leistungen im Spital – dank dem SLA-Good Practice Ansatz [paper].

In:

InServFM Tagungsband.

InServFM, Frankfurt am Main, Deutschland, 21.-23. Februar 2017.

Auerbach:

Verlag Wissenschaftliche Scripten.

pp. 252-257.

Available from: https://doi.org/10.21256/zhaw-1493
Hofer, Susanne; Gerber, Nicole,

2017.

Ressourceneffizienz dank Visualisierung von Prozess- und Kennzahlen-Zusammenhängen im Krankenhaus-FM [paper].

In:

InServFM Tagungsband.

InServFM, Frankfurt am Main, Deutschland, 21.-23. Februar 2017.

Auerbach:

Verlag Wissenschaftliche Scripten.

pp. 81-90.

Available from: https://doi.org/10.21256/zhaw-1492
Gerber, Nicole; Hofer, Susanne,

2017.

Tools für FM in Healthcare.

Transfer.

2017(1), pp. 10.

Available from: https://doi.org/10.21256/zhaw-1496
Gerber, Nicole; Perschel, Wolfgang; Tschümperlin, Carina; Wattenhofer, Dominik; Hofer, Susanne,

2016.

ApplikaS : Applikationenkatalog für nicht-medizinische Supportleistungen in Spitälern.

Winterthur:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://doi.org/10.21256/zhaw-1508
Gerber, Nicole; Tschümperlin, Carina; Wattenhofer, Dominik; Hofer, Susanne,

2016.

KenkaS : Kennzahlenkatalog für nicht-medizinische Supportleistungen in Spitälern – inkl. KenmoS – Kennzahlenmodell für nicht-medizinische Supportleistungen in Spitälern.

Winterthur:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://doi.org/10.21256/zhaw-1505
Gerber, Nicole; Tschümperlin, Carina; Hofer, Susanne,

2016.

PromoS : Prozessmodell für nicht-medizinische Supportleistungen in Spitälern.

Winterthur:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://doi.org/10.21256/zhaw-1504
Gerber, Nicole; Hofer, Susanne,

2016.

RemoS - Referenzmodell für nicht-medizinische Supportleistungen in Spitälern : basierend auf LekaS.

Winterthur:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://doi.org/10.21256/zhaw-1513
Honegger, Franziska; Mäder, Melanie; Wattenhofer, Dominik; Hofer, Susanne,

2016.

A systematic look at FM’s organizational structure in Swiss hospitals [paper].

In:

IFMA Academic and Research Track (A&R) Conference Proceedings.

IFMA Academic and Research (A&R) Track, San Diego, USA, 6 October 2016.

International Facilities Management Association.

pp. 34-42.
Hofer, Susanne; Honegger, Franziska,

2016.

Der Planung von Spitalimmobilien auf den Zahn gefühlt.

Transfer.

2016(3), pp. 3.

Available from: https://doi.org/10.21256/zhaw-6235
Honegger, Franziska; Hofer, Susanne; Gerber, Nicole; Züger, Gabriela,

2016.

Facility management in healthcare institutions : why the non-medical processes are well worth a closer look.

Adjacent Government.

2016(10), pp. 22-23.

Available from: https://doi.org/10.21256/zhaw-3576
Hofer, Susanne,

2016.

Facility Management in Swiss hospitals : providing a critical competitive advantage [paper].

In:

Tagungsband zum Symposium Facility Management - here we go! : Standortbestimmung einer Milliardenbranche.

Symposium Facility Management - here we go! Standortbestimmung einer Milliardenbranche, Zürich, 11. November 2016.

Wädenswil:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

pp. 116-125.
Kofler, Andrea; Hofer, Susanne,

2016.

MSc in Facility Management : kompetenter Partner der strategischen Unternehmensführung [paper].

In:

Tagungsband zum Symposium Facility Management - here we go! : Standortbestimmung einer Milliardenbranche.

Symposium Facility Management - here we go! Standortbestimmung einer Milliardenbranche, Zürich, 11. November 2016.

Wädenswil:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

pp. 137-145.
Gerber, Nicole; Honegger, Franziska; Züger, Gabriela; Hofer, Susanne,

2016.

Nicht-medizinische Supportleistungen in Spitälern - ein Bereich im Wandel und... : das Institut für Facility Management befindet sich mittendrin.

Clinicum.

2016(2), pp. 116-117.

Available from: https://doi.org/10.21256/zhaw-1498
Honegger, Franziska; Hofer, Susanne,

2016.

Projekt Hospital Planning 4.0 : der Planung von Spitalimmobilien auf den Zahn gefühlt.

Clinicum.

2016(4), pp. 142-144.

Available from: http://www.clinicum.ch/images/getFile?t=ausgabe_artikel&f=dokument&id=1377
Leiblein, Thomas; Tucker, Matthew; Ashall, Mal; Al Khaddar, Rafid; Hofer, Susanne,

2016.

Risk management - hygiene and Legionella in water systems in hospitals : relevance for facility management and facility services.

Waterline.

pp. 8-10.
Windlinger Inversini, Lukas; Hofer, Susanne; Keller Foletti, Barbara; Schlegel, Ronald; Arnold Moos, Irene, eds.,

2016.

Tagungsband zum Symposium Facility Management – here we go! : Standortbestimmung einer Milliardenbranche.

Symposium Facility Management - here we go! Standortbestimmung einer Milliardenbranche, Zürich, 11. November 2016.

Wädenswil:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

.

Available from: https://doi.org/10.21256/zhaw-1396
Hofer, Susanne; Honegger, Franziska; Züger, Gabriela; Gerber, Nicole,

2016.

The strategic necessity of Facility Management.

International Innovation.
Hofer, Susanne; Tucker, Matt; Gollnisch, Carsten; Ashall, Mal; Lee, Susanne B.; Leiblein, Thomas,

2015.

Duty holders for Legionella prevention in healthcare organisations : the implications for Facility Management [poster].

In:

ESGLI 3rd Annual Scientific Conference, London, United Kingdom, 16-17 September 2015.
Leiblein, Thomas; Kroslakova, Ivana; Freimüller Leischtfeld, Susette; Fieseler, Lars; Hofer, Susanne,

2015.

Legionella in FM : Detection of Legionella pneumophila in waterlines of dental surgeries in the Canton of Zurich, Switzerland [paper].

In:

Alexander, Keith; Price, Ilfryn, eds.,

EuroFM Research Papers, Section 5, Development Papers.

EuroFM Conference 2015, Glasgow, Ireland, 1-3 June 2015.

European Facilities Management Network (EuroFM).

pp. 26-33.
Honegger, Franziska; Hofer, Susanne,

2015.

People make FM : an approach to professionalising FM services in a Swiss hospital [paper].

In:

Price, Ilfryn; Alexander, Keith, eds.,

EuroFM Research Papers 2015.

14th EuroFM Research Symposium, Glasgow, UK, 1-3 June 2015.

European Facilities Management Network (EuroFM).

pp. 237-242.
Kofler, Andrea; Hofer, Susanne,

2015.

Pflege im Spagat von Ressourcenknappheit und Technologiewandel : eine Herausforderung, die zur Chance werden muss.

Clinicum.

2015(1), pp. 2-4.

Available from: http://www.clinicum.ch/images/getFile?t=ausgabe_artikel&f=dokument&id=988
Hofer, Susanne; Haller, Thomas,

2014.

Planung und Konzepte als Erfolgsfaktor.

Heime und Spitäler.

2014(4), pp. 26-27.

Available from: http://www.heimeundspitaeler.ch/archiv-redaktion/2014/ausgabe-4/planung-und-konzepte-als-wichtiger-erfolgsfaktor/
Hofer, Susanne; Brombach, Christine; Kauf, Peter,

2014.

Verpflegungsmanagement im Spital als Schnittstellenaufgabe.

Transfer.

2014(1), pp. 3.

Available from: https://doi.org/10.21256/zhaw-5015
Hofer, Susanne; Arnold Moos, Irene,

2013.

Einkauf und Supply Chain Management : wichtige Kompetenzen für angehende Facility Manager/innen.

Procure Swiss Magazin: für Einkauf und Supply Management.

pp. 12-13.
Hofer, Susanne; Honegger, Franziska; Züger, Gabriela,

2013.

Prozessmanagement für die Spitalgastronomie.

Transfer.

2013(1), pp. 4.

Available from: https://doi.org/10.21256/zhaw-3699
Hofer, Susanne; Stampfli, Heidi,

2011.

The perceived value of Facility Management in Swiss hospitals.

Institute of Facility Management Working Papers

.

Wädenswil:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Available from: https://www.zhaw.ch/storage/lsfm/forschung/ifm/05-working-paper-value-of-fm.pdf
Hofer, Susanne; Rohrer, Michael,

2011.

Outsourcing of facility services in Swiss hospitals.

Institute of Facility Management Working Papers

.

Wädenswil:

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.
Hofer, Susanne; Dettwiler, Paul,

2010.

A conceptualisation for the future health care [paper].

In:

Proceedings of CIB W070 International Conference in Facilities Management : FM in the Experience Economy.

CIB W70 International Conference in Facilities Management, São Paulo, Brazil, 13-15 September 2010.

pp. 58-64.
Hofer, Susanne,

2010.

Facility Management in Spitälern : der doppelte Nutzen

.

In:

Oggier, Willy, ed.,

Handbuch Gesundheitswesen Schweiz im Umbruch : das interdisziplinäre Handbuch mit der prozess- und praxisorientierten Sichtweise.

Sursee:

eHealthCare.ch.
Honegger, Franziska; Hofer, Susanne,

2010.

Gesundheitstourismus Position und Potential.

Transfer.

2010(3), pp. 6.

Available from: https://doi.org/10.21256/zhaw-6246
Hofer, Susanne,

2008.

Konkurrenzkampf im Gesundheitswesen.

Transfer.

2008(3), pp. 1.

Available from: https://doi.org/10.21256/zhaw-6256
Biotti, Martina; Hofer, Susanne,

2008.

Wandel im Gesundheitswesen.

Salz & Pfeffer.

2008(6), pp. 71-73.

Oral conference contributions and abstracts

Hofer, Susanne; Kosik, Nicol,

2018.

The use of facility management strategies in swiss hospitals : an overview.

In:

ASFM Fall Colloquium, Charlotte, USA, 24 November 2018.
Weisshaupt, Oliver; Züger, Gabriela; Hofer, Susanne,

2018.

Aspects of sustainability, hygiene and safety in catering in Swiss hospitals.

In:

“What is happening in Home Economics?” A spotlight on European Activities.

European Association for Home Economics (EAHE) 2018 Conference, Osnabrück, Germany, 30 -31 August 2018.

International Federation For Home Economics.

Available from: http://eahe2018.ifhe.ch/wp-content/uploads/2018/09/Abstract_Booklet_V1.pdf
Leiblein, Thomas; Tucker, Matthew; Al Khaddar, Rafid; Lee, Susanne; Gollnisch, Carsten; Hofer, Susanne,

2017.

Pretest and validation criteria for qualitative data collection in a two-stage explorative study on Legionella prevention in water systems in hospitals.

In:

Faculty Research Week 2017 (LJMU), Liverpool, United Kingdom, 22-26 May 2017.
Honegger, Franziska; Hofer, Susanne,

2016.

Facility Management (FM) : Unwort oder Allheilmittel?.

In:

Fachtagung Bau und Betrieb von Spitälern - Management Forum Starnberg, Wien, Österreich, 3.-4. November 2016.
Leiblein, Thomas; Tucker, Matthew; Ashall, Mal; Lee, Susanne; Gollnisch, Carsten; Hofer, Susanne,

2016.

Methodological approach of assessing present state of technical processes in hospitals regarding risk management of Legionella in UK, GER and CH.

In:

Federation of Infection Societies (FIS) Annual Conference and the 10th Healthcare Infection Society (HIS) International Conference 2016, Edinburgh, Scotland, 6-8 November 2016.

Available from: https://doi.org/10.1016/S0195-6701(16)30516-3
Leiblein, Thomas; Hofer, Susanne,

2015.

Legionella in hospitals: duties, responsible and integrated risk management : a study on the role of Facility Management (FM) in cooperation with other people in charge.

In:

Swiss Medical Forum, Supplement 63, Gemeinsame Jahrestagung 2015 Schweizerische Gesellschaft für Intensivmedizin, Schweizerische Gesellschaft für Infektiologie, Schweizerische Gesellschaft für Notfall- und Rettungsmedizin, Schweizerische Gesellschaft für Spitalhygiene, Interlaken, 2.–4. September 2015.

Gemeinsame Jahrestagung 2015 der Schweizerischen Gesellschaft für Intensivmedizin, der Schweizerische Gesellschaft für Infektiologie, der Schweizerische Gesellschaft für Notfall- und Rettungsmedizin und der Schweizerische Gesellschaft für Spitalhygiene, I.

EMH Schweizerischer Ärzteverlag.
Honegger, Franziska; Hofer, Susanne,

2014.

«Qualifizierte Services in Geldwerte umsetzen?!?».

In:

4. Fachkonferenz - Strukturen des Spitals der Zukunft, Luzern, 16.-18. Oktober 2014.
Hofer, Susanne,

2014.

Hotelleriebenchmark - der Schlüssel zum Erfolg? : Trends und Perspektiven im Gesundheitswesen.

In:

10. Trendtage Gesundheit, Luzern, Schweiz, 26.-27. März 2014.
Gerber, Nicole; Hofer, Susanne,

2014.

Forschungs- und Entwicklungsprojekte in FM in Healthcare - als Beispiel das Leistungszuordnungsmodell aus dem Think Tank mit fmpro.

In:

SSAGK-Event zu Instandhaltung & Immobilienmanagement, Regensdorf, 04. April 2014.
Hofer, Susanne; Honegger, Franziska,

2012.

Swiss hospital food : optimisation potential.

In:

XXII World Congress - International Federation for Home Economics (IFHE), Melbourne, Australia, 16-21 July 2012.

Available from: http://www.diva-portal.se/smash/get/diva2:548507/FULLTEXT02.pdf

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