Prof. Dr. Susanne Hofer

• Heutige Supportleistungen überführen in die künftige Ausgestaltung der Klinik A - andersartig und trotzdem erfolgreich / Project leader / Project ongoing
• Future Restauration 2030 / Team member / Project ongoing
• USZ FM Horizon 2030 / Project leader / Project completed
• Unterstützung Gastronomiekonzept Patientenverpflegung / Project leader / Project completed
• Food Waste Reduktion / Team member / Project completed
• Hotellerie Benchmark im Gesundheitswesen / Project leader / Project completed
• Development of an IT supported assessment tool and a corresponding introduction manual for the relevant Facility Management process applications in hospitals on the basis of an adaptive reference model / Team member / Project completed
• CTI Project: Hospital Planning - Revisited and Reloaded (V2) / Project leader / Project completed
• Mobile, on-the-spot Breakfast Catering / Team member / Project completed
• Chart of accounts, cost center structures and cost unit accounting for non-medical support services in hosptials (KoKoS) / Project co-leader / Project completed
• Neubau Entwicklung und Einfluss FM / Project leader / Project completed
• Service Catalogue for Non-medical Support Services in Hospitals (LekaS) / Deputy project leader / Project completed
• Service Allocation Model for Non-medical Support Services / Team member / Project completed
• Wirksamkeit von Kostform-Optimierungen in Schweizer Akutspitälern / Project leader / Project completed
• Fachplanung Subprojekt FM / Project leader / Project completed
• Fusion von drei Kantonsspitälern / Project leader / Project completed
• Grundlagenpapier Konzept Professionalisierung der Leistungserbringung Hotellerieservice auf allen Bettenstationen des Universitätsspitals Zürich / Project leader / Project completed
• Value of Support x 2 / Project leader / Project completed

Articles in scientific journal, peer-reviewed

• Leiblein, T.; Tucker, M.; Ashall, M.; Al Khaddar, R.; Lee, S.; Gollnisch, C.; Gollnisch, L-P.; Hofer, Susanne,

  2018.

  National legislation, standards and recommendations with respect to water risk management and Legionella prevention.

  Journal für Facility Management.

  2018(16),

  pp. 35-51.

  Available from: https://doi.org/10.21256/zhaw-3334

• Züger, Gabriela; Ammann, Beatrice; Santis, Alejandro; Hofer, Susanne,

  2018.

  New ways in patient catering : breakfast in Swiss hospitals becomes mobile.

  International Journal of Healthcare Management.

  Available from: https://doi.org/10.1080/20479700.2018.1427906

• Weisshaupt, Oliver; Leiblein-Züger, Gabriela V.; Hofer, Susanne,

  2018.

  Process model for the food service in Swiss hospitals.

  Journal of Facility Management Education and Research.

  2(2),

  pp. 74-82.

  Available from: https://doi.org/10.22361/jfmer/00072

• Leiblein, Thomas; Hinnen, Barbara; Hofer, Susanne,

  2017.

  Risk management and costs in hospitals : FM-related operational activities in safety and security.

  Journal for Facility Management.

  2017(15),

  pp. 34-43.

  Available from: https://doi.org/10.21256/zhaw-1814

• Gerber, Nicole; Verhoeven, Christine; Hofer, Susanne,

  2016.

  How FM can enable the increasing need for process orientation in hospitals.

  Journal für Facility Management.

  2016(13),

  pp. 7-19.

  Available from: https://doi.org/10.21256/zhaw-1489

• Leiblein, Thomas; Tucker, Matt; Ashall, Mal; Lee, Susanne; Gollnisch, Carsten; Hofer, Susanne,

  2016.

  Legionella and risk management in hospitals : a bibliographic research methodology for people responsible for built environment and facility management.

  International Journal of Hygiene and Environmental Health.

  219(8),

  pp. 890-897.

  Available from: https://doi.org/10.21256/zhaw-1959

• Hofer, Susanne; Gerber, Nicole,

  2015.

  Towards a comprehensive key performance indicators reference model for non-medical support services / facility management in hospitals.

  International Journal of Facility Management.

  6(1).

  Available from: https://doi.org/10.21256/zhaw-3462

• Windlinger, Lukas; Hofer, Susanne; Coenen, Christian; Honegger, Franziska; von Felten, Daniel; Kofler, Andrea; Wehrmüller, Thomas,

  2014.

  FM research in Switzerland.

  Facilities.

  32(1/2),

  pp. 18-26.

  Available from: https://doi.org/10.1108/F-09-2012-0074

• Hofer, Susanne; Gerber, Nicole,

  2013.

  IFM allocationmodel for support services in hospitals as a basis for FM driven financing of healthcare real estate.

  International Journal of Facility Management.

  4(3).

  Available from: https://doi.org/10.21256/zhaw-3412

• Hofer, Susanne; Honegger, Franziska; Hubeli, Jonas,

  2012.

  Health tourism : definition focused on the Swiss market and conceptualisation of health(i)ness.

  Journal of Health Organization and Management.

  26(1),

  pp. 60-80.

  Available from: https://doi.org/10.1108/14777261211211098

Conference contributions, peer-reviewed

• Leiblein, Gabriela; Tucker, Matthew; Hofer, Susanne,

  2019.

  Factors influencing the occurence of food waste in the food service process in hospitals : a literature review [paper].

  In:

  Tucker, Matthew, ed.,

  Reserach Papers for the 18th EuroFM Research Symposium.

  18th EUROFM Research Symposium EFMC 2019, Dublin, Ireland, 12-14 June 2019.

  EuroFM.

  pp. 100-115.

• Stuber, Andrea; Leiblein, Gabriela; Hofer, Susanne, eds.,

  2018.

  Trends are changing the catering and dishwashing process in Swiss hospitals.

  IFHE Region of Europe, Osnabrück, 30 & 31 August 2018.

  International Federation for Home Economics (IFHE).

  .

  Available from: http://eahe2018.ifhe.ch/wp-content/uploads/2018/09/Abstract_Booklet_V1.pdf

• Leiblein, Thomas W.; Füchslin, Hans Peter; Keserue, Hans Anton; Tucker, Matthew; Hofer, Susanne,

  2017.

  Risk management of water systems in residential homes : The ‘process’ of Legionella prevention [paper].

  In:

  Balslev Nielsen, Susanne; Anker Jensen, Per; Brinkø, Rikke, eds.,

  Research papers for EuroFM’S 16th Research Symposium EFMC2017, 25-28 April 2017 in Madrid, Spain.

  EFMC 2017, Madrid, Spain, 25-28 April 2017.

  Lyngby:

  Polyteknisk Forlag.

  pp. 78-90.

  Available from: https://doi.org/10.21256/zhaw-1270

• Gerber, Nicole; Tschümperlin, Carina; Hofer, Susanne,

  2017.

  Taking off : conceptual model for FM in airports [paper].

  In:

  Research Papers for Eurofm’s 16th Research Symposium.

  EuroFM’s 16th Research Symposium, Madrid, 25-28 April, 2017.

  Lyngby:

  Polyteknisk Forlag.

  pp. 54-64.

  Available from: https://doi.org/10.21256/zhaw-1495

• Gerber, Nicole; Hofer, Susanne,

  2016.

  Compilation and classification / reference model of KPIs for non-medical support services in hospitals [paper].

  In:

  Research Papers for EUROFM’s 15th Research Symposium.

  EUROFM’s 15th Research Symposium EFMC, Milan, Italy, 8-9 June, 2016.

  Lyngby:

  Polyteknisk Forlag.

  pp. 186-197.

  Available from: https://doi.org/10.21256/zhaw-1501

• Schmidt, Romaine; Zanettin, Gabriela; Hofer, Susanne; Honegger, Franziska C.,

  2016.

  Moving non-nursing activities to FM : example of a successful collaboration of FM research and practice [paper].

  In:

  Jensen, Per Anker; Balslev Nielsen, Susanne, eds.,

  EuroFM Research Papers 2016.

  15th EuroFM Research Symposium at EFMC, Milan, Italy, 8 - 9 June 2016.

  Lyngby:

  Polyteknisk Forlag.

  pp. 198-207.

• Züger, Gabriela; Hofer, Susanne,

  2016.

  Optimisation of nutrional situation : a case study at a school for adults in Switzerland [paper].

  In:

  XXIII IFHE World Congress 2016, Daejeon, 2016.

• Gerber, Nicole; Tschümperlin, Carina; Mohd-Noor, Nasali; Hofer, Susanne,

  2016.

  Towards enterprise application integration principles for facility management software in hospitals [paper].

  In:

  IFMA Academic and Research (A&R) Track.

  IFMA's World Workplace Conference & Expo 2016 , San Diego, California, United States, 05–07 Oct, 2016.

  International Facilities Management Association.

  pp. 19-26.

  Available from: https://doi.org/10.21256/zhaw-1506

• Honegger, Franziska; Hofer, Susanne; Züger, Gabriela; Betschart, Madeleine,

  2015.

  A method to benchmark cleaning services in Swiss hospitals [paper].

  In:

  IFMA academic & research track Proceedings World Workplace Conference in Denver.

  World Workplace Conference, Denver, 2015.

  Georgia Institute of Technology.

  pp. 1.

• Züger, Gabriela; Hofer, Susanne,

  2015.

  Catering Benchmark of Swiss Hospitals [paper].

  In:

  IFMA Academic & Research Track Proceedings World Workplace Conference in Denver.

  World Workplace Conference, Denver, 2015.

  Georgia Institute of Technology.

  pp. 1.

• Hofer, Susanne; Gerber, Nicole,

  2015.

  Role model for chief facility managing officers (CFMOs) based on the service allocation model for service companies (SAMoS) : a theoretical reflection and basis for discussion [paper].

  In:

  EuroFM 2015 Proceedings.

  EuroFM, Glasgow, 2015.

  EuroFM Network.

  pp. 20-25.

  Available from: https://doi.org/10.21256/zhaw-1488

• Hofer, Susanne; Honegger, Franziska; Züger, Gabriela,

  2013.

  A method to benchmark Swiss hospital catering [paper].

  In:

  IFMA Academic & Research Track Proceedings World Workplace Conference in Philadelphia.

  World Workplace Conference, Philadelphia, 2013.

  Georgia Institute of Technology.

  pp. 3.

Other publications

• Gerber, Nicole; Hofer, Susanne,

  2019.

  Mehr Transparenz im nicht-medizinischen Bereich des Gesundheitswesens.

  Transfer.

  2019(1),

  pp. 8.

  Available from: https://doi.org/10.21256/zhaw-3284

• Gerber, Nicole; Hofer, Susanne; Beck, Chantal,

  2019.

  Scientific visualisation of complex interdependencies in hospitals.

  Transfer.

  2019(1),

  pp. 8.

  Available from: https://doi.org/10.21256/zhaw-4788

• Schmitter, Paul; Kofler, Andrea; Gerber, Nicole; Hofer, Susanne,

  2019.

  Smart infrastructure - smart services : focus on non-medical support services in hospitals [paper].

  In:

  Proceedings CIB World Building Congress.

  CIB world building congress, Hong Kong, 17–21 June 2019.

  Hong Kong:

  The Hong Kong Polytechnic University.

• Gerber, Nicole; Tucker, Matthew; Hofer, Susanne;

  2018.

  A proposed conceptual basis for mode 2 business and management research and development projects based on design science research principles.

  Wädenswil:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-4971

• Gerber, Nicole; Hofer, Susanne; Schlüchter, Heinz,

  2018.

  Wenig Transparenz bei den Kosten.

  Best Partner für Kliniken, Spitäler und Heime.

  ,

  pp. 10.

  Available from: https://doi.org/10.21256/zhaw-3438

• Gerber, Nicole; Hofer, Susanne,

  2018.

  Integration von nicht-medizinischen Supportprozessen.

  Management & Krankenhaus.

  2018(3),

  pp. 18.

  Available from: https://doi.org/10.21256/zhaw-3655

• Züger, Gabriela; Weisshaupt, Oliver; Ammann, Beatrice; Kofmel, Tobias; Linder, Valeria; Pierer, Wolfgang; Prauser, Axel; Rufer Hohl, Alice; Santis, Alejandro; Stahel, Jürg; Vogelgesang, Ina; Zollinger, Jonas; Hofer, Susanne;

  2018.

  Handbuch mobile Frühstücksverpflegung.

  Wädenswil:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-3932

• Gerber, Nicole; Tschümperlin, Carina; Wattenhofer, Dominik; Hofer, Susanne;

  2017.

  KenkaS - Key performance catalogue for non-medical support services in hospitals.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-3488

• Gerber, Nicole; Perschel, Wolfgang; Tschümperlin, Carina; Wattenhofer, Dominik; Hofer, Susanne;

  2017.

  ApplikaS – Application catalogue for non-medical support services in hospitals.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-3492

• Gerber, Nicole; Tschümperlin, Carina; Hofer, Susanne;

  2017.

  PromoS - Process model for non-medical support services in hospitals.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-3491

• Gerber, Nicole; Hofer, Susanne;

  2017.

  RemoS - Reference model for non-medical support services in hospitals.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-3489

• Klauser, Viola; Hofer, Susanne,

  2017.

  Facility Management im Gesundheitswesen : ein ungeschliffener Juwel.

  Immobilia.

  2017(6),

  pp. 24-25.

• Gerber, Nicole; Hofer, Susanne,

  2017.

  FM-Kennzahlen und -Prozesse im Spital aktiv gestalten.

  Best Partner für Kliniken, Spitäler und Heime.

  ,

  pp. 116-117.

  Available from: https://doi.org/10.21256/zhaw-3509

• Gerber, Nicole; Hofer, Susanne,

  2017.

  FM-Kennzahlen und -Prozesse im Spital aktiv gestalten : RemoS.

  fmpro Service.

  2017(2),

  pp. 26-27.

  Available from: https://doi.org/10.21256/zhaw-1484

• Ammann, Beatrice; Züger, Gabriela; Kofmel, Tobias; Krähenbühl, Andrea; Zollinger, Jonas; Pierer, Wolfgang; Marques, Peter; Prauser, Axel; Rufer Hohl, Alice; Stahel, Jürg; Santis, Alejandro; Hofer, Susanne;

  2017.

  Handbuch mobile Frühstücksverpflegung.

  Wädenswil:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-3933

• Leiblein, Thomas; Tucker, Matt; Ashall, Mal; Al Khaddar, Rafid; Lee, Susanne; Gollnisch, Carsten; Hofer, Susanne,

  2017.

  Legionella prevention in water systems in hospitals : stakeholders and the process seen from facility management [poster].

  In:

  9th International Conference on Legionella, Rome, 26-30 September 2017.

  Tamworth:

  Industrial Water Society.

  pp. 37.

• Hinnen, Barbara; Gerber, Nicole; Hofer, Susanne,

  2017.

  Perfekt aufeinander abgestimmte FM-Leistungen im Spital – dank dem SLA-Good Practice Ansatz [paper].

  In:

  InServFM Tagungsband.

  InServFM, Frankfurt am Main, 21.-23. Februar 2017.

  Auerbach:

  Verlag Wissenschaftliche Scripten.

  pp. 252-257.

  Available from: https://doi.org/10.21256/zhaw-1493

• Hofer, Susanne; Gerber, Nicole,

  2017.

  Ressourceneffizienz dank Visualisierung von Prozess- und Kennzahlen-Zusammenhängen im Krankenhaus-FM [paper].

  In:

  InServFM Tagungsband.

  InServFM, Frankfurt am Main, 21.-23. Februar 2077.

  Auerbach:

  Verlag Wissenschaftliche Scripten.

  pp. 81-90.

  Available from: https://doi.org/10.21256/zhaw-1492

• Gerber, Nicole; Hofer, Susanne,

  2017.

  Tools für FM in Healthcare.

  Transfer.

  2017(1),

  pp. 10-11.

  Available from: https://doi.org/10.21256/zhaw-1496

• Gerber, Nicole; Perschel, Wolfgang; Tschümperlin, Carina; Wattenhofer, Dominik; Hofer, Susanne;

  2016.

  ApplikaS : Applikationenkatalog für nicht-medizinische Supportleistungen in Spitälern.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-1508

• Gerber, Nicole; Tschümperlin, Carina; Wattenhofer, Dominik; Hofer, Susanne;

  2016.

  KenkaS : Kennzahlenkatalog für nicht-medizinische Supportleistungen in Spitälern – inkl. KenmoS – Kennzahlenmodell für nicht-medizinische Supportleistungen in Spitälern.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-1505

• Gerber, Nicole; Tschümperlin, Carina; Hofer, Susanne;

  2016.

  PromoS : Prozessmodell für nicht-medizinische Supportleistungen in Spitälern.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-1504

• Gerber, Nicole; Hofer, Susanne;

  2016.

  RemoS - Referenzmodell für nicht-medizinische Supportleistungen in Spitälern : basierend auf LekaS.

  Winterthur:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://doi.org/10.21256/zhaw-1513

• Honegger, Franziska; Mäder, Melanie; Wattenhofer, Dominik; Hofer, Susanne,

  2016.

  A systematic look at FM’s organizational structure in Swiss hospitals [paper].

  In:

  IFMA Academic and Research Track (A&R) Conference Proceedings.

  IFMA Academic and Research (A&R) Track, San Diego, USA, 6 October 2016.

  International Facilities Management Association.

  pp. 34-42.

• Hofer, Susanne; Honegger, Franziska,

  2016.

  Der Planung von Spitalimmobilien auf den Zahn gefühlt.

  Transfer.

  2016(3),

  pp. 3.

• Honegger, Franziska; Hofer, Susanne; Gerber, Nicole; Züger, Gabriela,

  2016.

  Facility management in healthcare institutions : why the non-medical processes are well worth a closer look.

  Adjacent Government.

  2016(10),

  pp. 22-23.

  Available from: https://doi.org/10.21256/zhaw-3576

• Hofer, Susanne,

  2016.

  Facility Management in Swiss hospitals : providing a critical competitive advantage [paper].

  In:

  Tagungsband zum Symposium Facility Management - here we go! : Standortbestimmung einer Milliardenbranche.

  Symposium Facility Management – here we go! – Standortbestimmung einer Milliardenbranche, Zürich, Schweiz, 11. November 2016.

  Wädenswil:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  pp. 116-125.

• Kofler, Andrea; Hofer, Susanne,

  2016.

  MSc in Facility Management : kompetenter Partner der strategischen Unternehmensführung [paper].

  In:

  Tagungsband zum Symposium Facility Management - here we go! : Standortbestimmung einer Milliardenbranche.

  Symposium Facility Management – here we go! – Standortbestimmung einer Milliardenbranche, Zürich, Schweiz, 11. November 2016.

  Wädenswil:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  pp. 137-145.

• Gerber, Nicole; Honegger, Franziska; Züger, Gabriela; Hofer, Susanne,

  2016.

  Nicht-medizinische Supportleistungen in Spitälern - ein Bereich im Wandel und... : das Institut für Facility Management befindet sich mittendrin.

  Clinicum.

  2016(2),

  pp. 116-117.

  Available from: https://doi.org/10.21256/zhaw-1498

• Honegger, Franziska; Hofer, Susanne,

  2016.

  Projekt Hospital Planning 4.0 : der Planung von Spitalimmobilien auf den Zahn gefühlt.

  Clinicum.

  2016(4),

  pp. 142-144.

  Available from: http://www.clinicum.ch/images/getFile?t=ausgabe_artikel&f=dokument&id=1377

• Leiblein, Thomas; Tucker, Matthew; Ashall, Mal; Al Khaddar, Rafid; Hofer, Susanne,

  2016.

  Risk management - hygiene and Legionella in water systems in hospitals : relevance for facility management and facility services.

  Waterline.

  ,

  pp. 8-10.

• Windlinger Inversini, Lukas; Hofer, Susanne; Keller Foletti, Barbara; Schlegel, Ronald; Arnold Moos, Irene, eds.,

  2016.

  Tagungsband zum Symposium Facility Management – here we go! : Standortbestimmung einer Milliardenbranche.

  Symposium Facility Management – here we go! – Standortbestimmung einer Milliardenbranche, Zürich, Schweiz, 11. November 2016.

  Wädenswil:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  .

  Available from: https://doi.org/10.21256/zhaw-1396

• Hofer, Susanne; Honegger, Franziska; Züger, Gabriela; Gerber, Nicole,

  2016.

  The strategic necessity of Facility Management.

  International Innovation.

• Hofer, Susanne; Tucker, Matt; Gollnisch, Carsten; Ashall, Mal; Lee, Susanne B.; Leiblein, Thomas,

  2015.

  Duty holders for Legionella prevention in healthcare organisations : the implications for Facility Management [poster].

  In:

  ESGLI 3rd Annual Scientific Conference, London, UK, 16 - 17 September 2015.

• Leiblein, Thomas; Kroslakova, Ivana; Freimüller Leischtfeld, Susette; Fieseler, Lars; Hofer, Susanne,

  2015.

  Legionella in FM : Detection of Legionella pneumophila in waterlines of dental surgeries in the Canton of Zurich, Switzerland [paper].

  In:

  Alexander, Keith; Price, Ilfryn, eds.,

  EuroFM Research Papers, Section 5, Development Papers.

  EuroFM Conference 2015, People Make Facilities Management, Glasgow, June 1–3, 2015.

  European Facilities Management Network (EuroFM).

  pp. 26-33.

  Available from: https://www.eurofm.org/index.php/eurofm-research-papers-2015/development-papers

• Honegger, Franziska; Hofer, Susanne,

  2015.

  People make FM : an approach to professionalising FM services in a Swiss hospital [paper].

  In:

  Price, Ilfryn; Alexander, Keith, eds.,

  EuroFM Research Papers 2015.

  14th EuroFM Research Symposium, Glasgow, Ireland, 1 - 3 June 2015.

  European Facilities Management Network (EuroFM).

  pp. 237-242.

• Kofler, Andrea; Hofer, Susanne,

  2015.

  Pflege im Spagat von Ressourcenknappheit und Technologiewandel : eine Herausforderung, die zur Chance werden muss.

  Clinicum.

  2015(1),

  pp. 2-4.

  Available from: http://www.clinicum.ch/images/getFile?t=ausgabe_artikel&f=dokument&id=988

• Hofer, Susanne; Haller, Thomas,

  2014.

  Planung und Konzepte als Erfolgsfaktor.

  Heime und Spitäler.

  2014(4),

  pp. 26-27.

  Available from: http://www.heimeundspitaeler.ch/archiv-redaktion/2014/ausgabe-4/planung-und-konzepte-als-wichtiger-erfolgsfaktor/

• Hofer, Susanne; Brombach, Christine; Kauf, Peter,

  2014.

  Verpflegungsmanagement im Spital als Schnittstellenaufgabe.

  Transfer.

  2014(1),

  pp. 3.

• Hofer, Susanne; Arnold Moos, Irene,

  2013.

  Einkauf und Supply Chain Management : wichtige Kompetenzen für angehende Facility Manager/innen.

  Procure Swiss Magazin: für Einkauf und Supply Management.

  ,

  pp. 12-13.

• Hofer, Susanne; Honegger, Franziska; Züger, Gabriela,

  2013.

  Prozessmanagement für die Spitalgastronomie.

  Transfer.

  2013(1),

  pp. 4.

  Available from: https://doi.org/10.21256/zhaw-3699

• Hofer, Susanne; Stampfli, Heidi;

  2011.

  The perceived value of Facility Management in Swiss hospitals.

  Institute of Facility Management Working Papers

  .

  Wädenswil:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

  Available from: https://www.zhaw.ch/storage/lsfm/forschung/ifm/05-working-paper-value-of-fm.pdf

• Hofer, Susanne; Rohrer, Michael;

  2011.

  Outsourcing of facility services in Swiss hospitals.

  Institute of Facility Management Working Papers

  .

  Wädenswil:

  ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

• Hofer, Susanne; Dettwiler, Paul,

  2010.

  A conceptualisation for the future health care [paper].

  In:

  Proceedings of CIB W070 International Conference in Facilities Management : FM in the Experience Economy.

  CIB W070 International Conference in Facilities Management, São Paulo, Brazil, 13 - 15 September 2010.

  pp. 58-64.

• Hofer, Susanne,

  2010.

  Facility Management in Spitälern : der doppelte Nutzen

  .

  In:

  Oggier, Willy, ed.,

  Handbuch Gesundheitswesen Schweiz im Umbruch : das interdisziplinäre Handbuch mit der prozess- und praxisorientierten Sichtweise.

  Sursee:

  eHealthCare.ch.

• Honegger, Franziska; Hofer, Susanne,

  2010.

  Gesundheitstourismus Position und Potential.

  Transfer.

  2010(3),

  pp. 6.

• Hofer, Susanne,

  2008.

  Konkurrenzkampf im Gesundheitswesen.

  Transfer.

  2008(3),

  pp. 1.

• Biotti, Martina; Hofer, Susanne,

  2008.

  Wandel im Gesundheitswesen.

  Salz & Pfeffer.

  2008(6),

  pp. 71-73.

Oral conference contributions and abstracts

• Hofer, Susanne; Kosik, Nicol,

  2018.

  The use of facility management strategies in swiss hospitals : an overview.

  In:

  ASFM Fall Colloquium at UNC Charlotte & IFMA World Workplace Academic and Research Track, Charlotte USA, 24. November 2018.

• Weisshaupt, Oliver; Züger, Gabriela; Hofer, Susanne,

  2018.

  Aspects of sustainability, hygiene and safety in catering in Swiss hospitals.

  In:

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